This announcement is for an Advanced Medical Support Assistant working within any service line within the Chillicothe, OH VA Medical Center or one of its six CBOCs.
Please annotate on your resume which service or services and the location you would be interested in working. If it is not annotated, it will be assumed working within any service line is preferred.
Chillicothe,Ohio is nestled in the beautiful hills of Ross County. Chillicothe is blessed with an abundance of historical and recreational opportunities. There are five state parks within a 30-minute drive. Strong schools and affordable housing make Chillicothe a great place to live and work. The small town charm of this city is perfectly complimented by easy access to Columbus, Dayton, and Cincinnati for those seeking city amenities.
OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans
VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A, excepted appointment authority.
This announcement is for US Citizens and All federal employees. Employees of the Chillicothe VA Medical Center and affiliated CBOC employees can apply using vacancy announcement RW-17-CT-2005738-OCA.
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This position is located within the Chillicothe VA Medical Center or one of its 6 Community Based Outpatient Clinics (CBOC) in Athens, Cambridge, Lancaster, Marietta, Portsmouth and Wilmington, Ohio. The Advanced Medical Support Assistant (MSA) will provide exceptional customer service to include answering phone calls, scheduling, and providing face to face customer service. The Advanced MSA will perform administrative support duties in Clinic settings or Telephone Call Centers.
The Advanced MSA will coordinate with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), and ensure the clinic setup is closely monitored to effectively support the needs of the clinic.
The incumbent will develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results, etc.)
The incumbent will participate in team huddles and team meetings to assist with the manage and plan of the patient care while assisting with setting priorities and deadlines.
The incumbent will manage the electronic wait list to verify and validate accuracy and resolve issues; participate and provide input in problem solving on operational issues or procedures in team meetings, perform administrative follow up actions; participate in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
*** Department specific duties will be given once selections/ placements are made.****
Work Schedule: Monday - Friday, Primarily Day Shift 8 am to 4:30 pm, but schedule will be discussed during interview.
Weekends and evenings may apply.Traveling may be required to Chillicothe VA Medical Center and other CBOC locations.
Functional Statement Title/#: Advanced Medical Support Assistant (AMSA) GS-0679-06
Occasional travel - Depending on position selected for may be required to travel from Chillicothe VAMC to various outpatient clinics