OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.
The Dayton Veterans Administration Medical Center (VAMC) is
looking for applicants who possess integrity and character to become employees
that are committed to serving our Nation's Veterans. Employees that place
the needs of others ahead of their own, who treat all with dignity and respect,
while consistently striving for excellence in their workmanship. Every
position at the Dayton VAMC; regardless of job title, provides the opportunity
to make a meaningful and personal contribution to America's Veterans. For
more information on why choosing to work for the Department of Veterans Affairs
is a good career choice, go to http://www.vacareers.va.gov/why-=choose-va/index.asp
To provide Veterans a continuum of care that is
accessible, value-added, cost-effective, and of the highest quality within an
environment of outstanding education and research.
To promote a culture that supports and develops
a caring, compassionate, competent, and quality-oriented workforce.
The city of Dayton, known as the birthplace of flight, is
located in the beautiful rolling hills of Southwestern Ohio and is within an
hour drive of Cincinnati and Columbus. The Dayton metropolitan has five
universities', affordable real estate, excellent school systems, museums,
theater, seasonal recreational opportunities, and is the home of
Wright-Patterson Air Force Base, and the National Museum of the U.S. Air
Force. The Dayton VA Medical Center is a tertiary care facility that
provides acute, nursing home, mental health hospice/palliative, and domiciliary
care in an affiliated teaching and research environment. For more
information about the Dayton area, please visit: http://www.daytongcvb.com .
Learn more about this agency
VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
This vacancy is for an Advance Medical Support Assistant position located within the Dayton VA Medical Center in Dayton, OH or one of its 4 Community Based Outpatient Clinics (CBOC) in Lima, Middletown and Springfield, Ohio or Richmond, In. The Advanced Medical Support Assistant (MSA) will provide exceptional customer service to include answering phone calls, scheduling, and providing face to face customer service. The Advanced MSA will perform administrative support duties in Clinic settings or Telephone Call Centers.
The Advanced MSA will coordinate with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), and ensure the clinic setup is closely monitored to effectively support the needs of the clinic.
The incumbent will develop/maintain effective and efficient
communication with the patient, interdisciplinary team, VA medical centers, and
other agencies (e.g., assist with communications during the inpatient to
outpatient discharge; communicate with non-VA medical facilities;
facilitate/process secure messaging with the patient and team; notify patients
of normal lab results, etc.)
The incumbent will participate in team huddles and team meetings to assist with the manage and plan of the patient care while assisting with setting priorities and deadlines.
The incumbent will manage the electronic wait list to verify and
validate accuracy and resolve issues; participate and provide input in
problem solving on operational issues or procedures in team meetings,
perform administrative follow up actions; participate in and independently
following up on team huddles by sharing information and collaborating with the
medical team to assure continuity of care.
*** Department specific duties will be given once selections/ placements are made.****
*** Multiple interviews may be required upon service request ***
Work Schedule:Multiple Schedules available; will be discussed during interview process
Functional Statement Title/#: Advanced Medical Support Assistant/000000
This is a Bargaining Unit Position