OUR MISSION: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?
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To provide Veterans a continuum of care that is accessible, value-added, cost-effective, and of the highest quality within an environment of outstanding education and research.
To promote a culture that supports and develops a caring, compassionate, competent, and quality-oriented workforce.
The city of Dayton, known as the birthplace of flight, is located in the beautiful rolling hills of Southwestern Ohio and is within an hour drive of Cincinnati and Columbus. The Dayton metropolitan has five universities', affordable real estate, excellent school systems, museums, theater, seasonal recreational opportunities, and is the home of Wright-Patterson Air Force Base, and the National Museum of the U.S. Air Force. The Dayton VA Medical Center is a tertiary care facility that provides acute, nursing home, mental health hospice/palliative, and domiciliary care in an affiliated teaching and research environment. For more information about the Dayton area, please visit: http://www.daytongcvb.com .
If you are a Current Federal Employee Please Do Not Apply To This Position. All Current Federal Employees please apply under KO-18-TM-2016659-BU
This vacancy is for an Advance Medical Support Assistant position located within the Dayton VA Medical Center in Dayton, OH or one of its 4 Community Based Outpatient Clinics (CBOC) in Lima, Middletown and Springfield, Ohio or Richmond, In. The Advanced Medical Support Assistant (MSA) will provide exceptional customer service to include answering phone calls, scheduling, and providing face to face customer service. The Advanced MSA will perform administrative support duties in Clinic settings or Telephone Call Centers.
The Advanced MSA will coordinate with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), and ensure the clinic setup is closely monitored to effectively support the needs of the clinic.
The incumbent will develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results, etc.)
The incumbent will participate in team huddles and team meetings to assist with the manage and plan of the patient care while assisting with setting priorities and deadlines.
The incumbent will manage the electronic wait list to verify and validate accuracy and resolve issues; participate and provide input in problem solving on operational issues or procedures in team meetings, perform administrative follow up actions; participate in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
*** Department specific duties will be given once selections/ placements are made.****
*** Multiple interviews may be required upon service request ***
Work Schedule: Multiple Schedules Available; will be discussed during interview process