Customer Service Representative Job in COLUMBUS, OH

Vacancy No. D-DFAS-10159536-18 Department Defense Finance and Accounting Service
Salary $38,384.00 to $49,895.00 Grade 6 to 6
Perm/Temp Permanent FT/PT Full-time
Open Date 3/8/2018 Close Date 3/22/2018
Job Link Apply Online Who may apply Public

Job Description (Please follow all instructions carefully)


  • Open & closing dates

    Opening and closing dates 03/08/2018 to 03/22/2018

  • Salary

    $38,384 to $49,895 per year

  • Pay scale & grade

    GS 6

  • Work schedule


  • Appointment type



8 vacancies in the following location:

Relocation expenses reimbursed


This job is open to

Clarification from the agency

All U.S. Citizens

Announcement number


Control number


  • Duties



    Defense Finance and Accounting Services (DFAS) mission is to lead the DoD in finance and accounting by ensuring the delivery of efficient, exceptional quality pay and financial information. We take pride in serving the men and women who defend America. DFAS is seeking goal-oriented people who like a challenge and care about serving our country. We offer rewarding careers in finance, accounting, information systems, contracting services, human resources, clerical work and many other areas.

    Vacancy Information: This position is located in DFAS - ACCOUNTING OPERATIONS - COLUMBUS

    Learn more about this agency


    • Provides customer service and responds to customer inquiries for all contractor and vendor invoice payment issues including late payment, underpayment or overpayment of invoices.
    • Uses automated pay systems to research, analyze and resolve customer service issues.
    • Identifies accounts receivables, erroneously taken discounts or failure to take discounts, improperly paid interest, input errors, refunds, duplicate payments or other problem situations.
    • Receives, researches, analyzes, and answers telephone and written inquiries concerning functions related to contractor and vendor pay.
    • Discusses problems and questions related to contractor and vendor pay and provides immediate answers to inquiries.
    • Explains and/or assists inquirers in the preparation of various forms and documents.

    Travel Required

    Occasional travel - You may be expected to travel for this position.

    Supervisory status


    Promotion Potential


  • Requirements
  • Required Documents
  • Benefits
  • How to Apply
  • Fair & Transparent

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.

TA Tech BBB Business Review