Customer Service Representative Job

Vacancy No. 19-R8OCR-303-CSR-4-5G(REV) Department Forest Service
Salary $29,847.00 to $43,414.00 Grade 4 to 5
Perm/Temp Permanent FT/PT Full-time
Open Date 3/28/2019 Close Date 9/30/2019
Job Link Apply Online Who may apply Status Candidates
Locations:
ANDALUSIA, ALBRENT, ALDOUBLE SPRINGS, ALHEFLIN, AL
TALLADEGA, ALTUSKEGEE, ALBOONEVILLE, ARCLARKSVILLE, AR
DANVILLE, ARDEER, ARFAYETTEVILLE, ARFIFTY SIX, AR
GLENWOOD, ARHECTOR, ARHOT SPRINGS NATIONAL PARK, ARHOT SPRINGS NATIONAL PARK, AR
JASPER, ARJESSIEVILLE, ARMARIANNA, ARMENA, AR
MOUNT IDA, ARMOUNTAIN VIEW, ARODEN, AROZARK, AR
PARIS, ARPERRYVILLE, ARROVER, ARROYAL, AR
RUSSELLVILLE, ARWALDRON, ARBRISTOL, FLCRAWFORDVILLE, FL
OLUSTEE, FLSILVER SPRINGS, FLTALLAHASSEE, FLUMATILLA, FL
BLAIRSVILLE, GACHATSWORTH, GAEATONTON, GAGAINESVILLE, GA
LAKEMONT, GABIG CREEK, KYCADIZ, KYLONDON, KY
MOREHEAD, KYSTANTON, KYWHITLEY CITY, KYWINCHESTER, KY
ALEXANDRIA, LABENTLEY, LABOYCE, LAHOMER, LA
LEESVILLE, LANATCHITOCHES, LAPINEVILLE, LAPROVENCAL, LA
WINNFIELD, LAACKERMAN, MSBROOKLYN, MSBUDE, MS
FOREST, MSJACKSON, MSLAUREL, MSMC HENRY, MS
MEADVILLE, MSOVETT, MSOXFORD, MSPOTTS CAMP, MS
ROLLING FORK, MSWIGGINS, MSASHEVILLE, NCCHEROKEE, NC
FRANKLIN, NCMARS HILL, NCMURPHY, NCNEBO, NC
NEW BERN, NCPISGAH FOREST, NCROBBINSVILLE, NCTROY, NC
BROKEN BOW, OKHEAVENER, OKHODGEN, OKTALIHINA, OK
RIO GRANDE, PRCOLUMBIA, SCEDGEFIELD, SCHUGER, SC
MOUNTAIN REST, SCNEW ELLENTON, SCWHITMIRE, SCBENTON, TN
CLEVELAND, TNGREENEVILLE, TNTELLICO PLAINS, TNUNICOI, TN
DECATUR, TXHEMPHILL, TXLUFKIN, TXMILAM, TX
NEW WAVERLY, TXRATCLIFF, TXZAVALLA, TXAUGUSTA SPRINGS, VA
BLACKSBURG, VABUENA VISTA, VACOVINGTON, VAEDINBURG, VA
HARRISONBURG, VAHOT SPRINGS, VAMARION, VANATURAL BRIDGE STATION, VA
NORTON, VAROANOKE, VASUGAR GROVE, VA


Job Description (Please follow all instructions carefully)

Overview

  • Open & closing dates

    Opening and closing dates 03/28/2019 to 09/30/2019

  • Service

    Competitive

  • Pay scale & grade

    GS 4 - 5

  • Salary

    $29,847 to $43,414 per year

  • Appointment type

    Permanent

  • Work schedule

    Full-Time

Locations

Few vacancies in the following locations:

Relocation expenses reimbursed

No

Telework eligible

Yes as determined by agency policy

This job is open to

Clarification from the agency

Current permanent federal employees with competitive status, Land Management Workforce Flexibility Act, CTAP/RPL/ICTAP and VEOA eligibles, Farm Service Agency permanent county employees, 30 percent or More Disabled Veterans, Certain Former Overseas and Foreign Service Employees, Military Spouses, Interchange Agreement and Other Miscellaneous Authorities, People with Disabilities, Peace Corps and VISTA, Public Land Corps, Reinstatement, Resource Assistant Program and VRA eligible candidates.

Announcement number

19-R8OCR-303-CSR-4-5G(REV)

Control number

528834100

  • Duties

    Duties

    Summary

    The primary purpose of this position is to provide customer service representative services such as greeting visitors, answering telephones, responding to routine inquiries from a variety of customers and providing overall support to the administrative staff on the unit.

    Information on specific locations where jobs are being filled and the dates when applications are due for these locations can be found on the Forest Service website.

    Learn more about this agency

    Responsibilities

    • The responsibilities below are listed at the full performance level.
    • Greet visitors, answer questions, help them location items, and provide advice or recommendations.
    • Identify and determine what information to provide visitors.
    • Sell products or services to customers.
    • Read and keep apprised of information and procedures to be aware of changes and new requirements.
    • Collect money, balance the cash drawer, and generate reports for credit card and debit sales.
    • Maintain daily record of sales transactions for office.
    • Use word processing software and printing equipment to create, edit, and retrieve, a variety of standardized documents..
    • Prepare correspondence relaying current factual and reliable information.
    • Perform timekeeping for employees, or departments.
    • Identify and formulate standards operating procedures for work processes.

    Travel Required

    Occasional travel - Occasional travel with overnight lodging may be required for meetings, training, workshops, and field/site visits.

    Supervisory status

    No

    Promotion Potential

    5

  • Requirements
  • Required Documents
  • Benefits
  • How to Apply
  • Fair & Transparent

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.