Customer Support Specialist Job in WASHINGTON, DC

Vacancy No. 19-152-HRS-DE Department Office of Personnel Management
Salary $57,510.00 to $74,759.00 Grade 9 to 9
Perm/Temp Permanent FT/PT Full-time
Open Date 4/15/2019 Close Date 4/26/2019
Job Link Apply Online Who may apply Public

Job Description (Please follow all instructions carefully)


  • Open & closing dates

    Opening and closing dates 04/15/2019 to 04/26/2019

  • Service


  • Pay scale & grade

    GS 9

  • Salary

    $57,510 to $74,759 per year

  • Appointment type


  • Work schedule



Few vacancies in the following location:

Relocation expenses reimbursed


Telework eligible

Yes as determined by agency policy

Announcement number


Control number


  • Duties



    As a Customer Support Specialist at the, GS-0301-09 level, you will be part of the Center for Leadership Development (CLD). If selected, you will plan, organize, implement and evaluate logistics in support of CLD operations; make ongoing analyses to identify and resolve problems in workflow and administration that may affect participants and CLD operations; and ensure essential administrative work of the CLD conforms to appropriate policies and procedures.

    Learn more about this agency


    Typical work assignments may include under supervision:

    • Implementing customer service standards, guidelines, procedures and systems to ensure high quality seminar experiences for participants.
    • Independently receiving, analyzing, planning and scheduling supporting logistics requirements to meet customer needs for seminar offerings.
    • Conducting and monitoring sales functions for seminars in advance to seminar offering and assigned seminar offerings
    • Conducting fact finding analyses and making recommendations about resources, methods, environmental factors, program management or other factors.
    • Maintaining records for program outlines, agreements, contracts, participant materials, proposals, seminar sales, memoranda, correspondence, etc.; ensuring the availability of information and archiving or disposing of records as appropriate in accordance with directives.
    • Using computers and word processing programs, spreadsheets, databases and graphics to develop agendas, speaker, participant, and sales information.

    Travel Required

    Occasional travel - You may be expected to travel for this position.

    Supervisory status


    Promotion Potential


  • Requirements
  • Required Documents
  • Benefits
  • How to Apply
  • Fair & Transparent

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.

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