The incumbent performs a variety of custodial duties in assigned locations. Furnishings include brass, crystal, glass, ceramic pfaltzgraff dishes and glasses, silk plants and a variety of accessories. Specific instructions are provided on what and where to clean and the methods to use. This is a non-sensitive position.
Incumbent performs a wide range of cleaning tasks using industrial type equipment in an assigned block of occupant quarters and common areas and provides numerous types of customer service. These will include but not be limited to the following: In quarters, cleaning will include making beds and changing linen, washing linen in commercial machine, cleaning bathrooms including toilets, showers and tubs; wash basins, mirrors and walls, dusting, sweeping, vacuuming, mopping, cleaning ash trays, emptying trash cans, and other related duties as assigned. Required to wax and polish furniture; clean furniture; and shampoo upholstered furniture in rooms and common areas. Kitchen area cleaning includes cleaning the refrigerator, to include defrosting and stocking; cleaning stoves, microwaves, washing dishes (pots, pans, glasses, etc.), range hood, wiping down cabinets, stocking amenities, separate trash (example: following the state law on proper disposal of aluminum cans/paper), empty irons, and update guest lodging books daily. Common area duties will include cleaning public toilets, sweeping, mopping, waxing and buffing, or vacuuming all hallways, lounges, lobbies, stairways, and common kitchen. The incumbent will be required to empty large trash cans (weighing up to 45 lbs.) from public areas and take trash to the dumpster containers located as much as 300 feet from the building; quarterly shampooing of carpets and cleaning windows inside and out. Incumbent also takes inventory of the furnishings daily, replaces light bulbs as needed in table/floor lamps, and reports all maintenance discrepancies to the House Supervisor or Leader. Required to meet deadlines for quarters cleaning and inventories to provide billeting. Required to read housekeeping checkout reports to determine daily workload. Strong cleaning solutions and ladders are used in performing the above duties. The incumbent will maintain the stock level of consumable janitorial supplies by ordering needed replacements at the proper time from the central supply office, or supervisor. Responsible for inventorying, ordering and stocking refreshments in assigned rooms on a daily basis. Responsible for inspecting assigned living units for completeness upon checkout of guests. Responsible for daily inventory of property including pilferable items, i.e. robes, irons, radios, etc. Responsible for reporting all missing, damaged or destroyed property immediately to supervisor. Turns in all lost property found on premises to office daily.
Will perform miscellaneous duties to include reporting unauthorized visitors or other suspicious incidents to supervisor, assisting with working parties, moving heavy items of furniture and supplies/ equipment, making adjustments and minor repairs on the industrial type equipment used. Required to meet and deal with guest effectively including protocol personnel and high echelon clientele and foreign officers. Will provide additional service when requested or refer guest to the appropriate department. The incumbent will remain in assigned work area during normal working hours. Incumbent is required to work independently and is responsible for assigned quarters. A valid driver’s license is recommended to operate company vehicles to be transported from one work place to another.
Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher level supervisor, or proper point of contact for help when problems arise.
Adheres to safety regulations and standards. Uses required safety equipment, and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.
Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
Performs other related duties as assigned.