This announcement serves as public notice for the use of OPM's Direct Hire Authority. All applicants who meet the qualification requirements will be forwarded to the Selecting Official for consideration. The Rule of Three, Veteran's Preference and traditional rating and ranking of applicants do not apply to this vacancy.
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The Office of Consular Systems and Technology supports the Bureau of Consular Affairs (CA) information technology efforts through the design, development, deployment, and maintenance of consular information technology systems, databases, and infrastructure. Consular Systems and Technology (CA/CST) develops, deploys, and supports complex IT solutions to automate the functions for the Department's visa, passport, and overseas citizens services operations, from concept to product, including research, design, development, testing, and launch. CA/CST also develops and implements standards for the Bureau's enterprise architecture, maintains the Consular Consolidated Database (CCD) for real-time access to visa and passport records worldwide, and monitors data quality and ensures system architecture meets current and projected requirements, applying leading-edge technology solutions for systems' performance and security.
The Service Operations (SO) Division within CA/CST is responsible for managing and operating CA’s production systems and the IT environment supporting them. CST/SO provides 24/7 Tier I Service Desk support for CA enterprise systems, and consolidated Tier II support of CA enterprise databases and applications. The SO division also provides IT infrastructure design, management, and systems administration of CA IT infrastructure installed at agency data centers, and oversees the work of onsite systems administrators at the domestic Passport Agencies and Centers. SO provides monitoring across all CA IT platforms to enable proactive management.
The SO division is comprised of three branches: Service Desk (SD), Applications and Database Services (ADS), and System Services and Operations (SSO). This announcement will be used to fill positions in the ADS Branch, and the SSO Branch. Positions in the ADS Branch will focus on management of the CA database and applications environment. Positions in the SSO Branch will focus on management and security of the IT environment on which CA databases and applications reside.
This position is eligible for telework; additional criteria will be required (e.g., supervisory approval).
Data Management: providing operational oversight of the global database and applications environment, including the IT infrastructure on which these systems rely, including managing the provision of Tier II services, monitoring the environment to proactively maintain availability of CA services, overseeing standard operations and maintenance, managing incident tracking and resolution, analyzing trends across the environment to proactively plan for effective operations, documenting the environment, and designing/implementing improvements and upgrades
Database Cybersecurity/Information Security: planning, developing, implementing, and administering IT security solutions across the CA database, applications and supporting infrastructure environments; managing plans of actions and milestones (POAMS) to remediate identified vulnerabilities; supporting the Authorization and Accreditation process for CA production systems; managing IT security processes across the CA database/applications environments, including security patching, logging, access controls, identity management
Contract Administration: providing support to the management of CA/CST contracts that provide IT services/support from inception through closeout; performing Government Technical Manager (GTM) duties, overseeing the work of IT service providers to ensure SLAs are met and delivered services meet CA needs; performing Contracting Officer’s Representative (COR), providing technical direction to IT service providers and managing all aspects of IT contracts, including monitoring and approving deliverables, managing services provided, reviewing and approving contract modifications and invoices presented for payment, and planning and budgeting for continued/new contract services