It Specialist Custspt Job in PHOENIX, AZ

Vacancy No. CBCD-10282693-18-KJ Department Veterans Affairs, Veterans Health Administration
Salary $57,014.00 to $74,120.00 Grade 9 to 9
Perm/Temp Permanent FT/PT Full-time
Open Date 8/10/2018 Close Date 8/24/2018
Job Link Apply Online Who may apply Public
Locations:
PHOENIX, AZ

Job Description (Please follow all instructions carefully)

Overview

  • Open & closing dates

    Opening and closing dates 08/10/2018 to 08/24/2018

  • Service

    Competitive

  • Pay scale & grade

    GS 9

  • Salary

    $57,014 to $74,120 per year

  • Appointment type

    Permanent

  • Work schedule

    Full-Time

Location

1 vacancy in the following location:

Relocation expenses reimbursed

No

Telework eligible

No

This job is open to

Clarification from the agency

ALL US CITIZENS WHO RESIDE IN THE PHOENIX, AZ LOCAL COMMUTING AREA ONLY

Announcement number

CBCD-10282693-18-KJ

Control number

507783100

  • Videos
  • Duties

    Duties

    Summary

    This position is in The Office of Information & Technology (OI&T), IT Operations and Services (ITOPS), Pacific District Operations and assigned to Area Operations, Phoenix Area. The work involves the planning and delivery of customer support services. The primary duties and responsibilities include providing Point of Care Customer Service, resolving customer related technical software and hardware problems in accordance with established policies and procedures.

    Learn more about this agency

    Responsibilities

    Incumbent serves as an IT Specialist (Customer Support), you will provide a variety of Information Technology (IT) customer support services essential to the effective performance of Veterans Administration (VA) Systems. The work involves the planning and delivery of technical support services, including troubleshooting, installation, removals, moves, systems knowledge and assistance in response to customer requirements. Duties include, but are not limited to:
    -Ensuring Help Desk tracking and IT asset Information is accurate.
    -Ensuring organized data closets when adding or removing patch cabling.
    -Supporting telecommunications systems configurations related to Moves, Adds, and Changes (MAC).
    -Diagnosing and resolving problems in response to customer reported incidents.
    -Investigating and recommending purchase of tools and technologies to improve responsiveness to customer requirements.
    -Managing moves and/installations of IT equipment to assure coordination of IT support and customer service.
    -Providing feedback on problematic trends and patterns in technical support to team leads and/or supervisor.
    -Developing and maintaining problem tracking and resolution databases ensuring accurate records are filed.
    -Installing and configuring VA approved software applications.

    Work Schedule: Monday thru Friday; 7-3:30 p.m., 7:30 - 4:00 p.m. or 8 - 4:30 p.m. This position supports 24/7 operations throughout the calendar year. Work hours are primarily during the day shift; however, occasional work is required during nights, weekends and/or holidays. The shift may be changed depending on the needs of the service or the facility.
    Position Description Title/PD#: 15264A IT Specialist (Customer Support)
    Physical Requirements: The work is both sedentary and active. Duties may require lifting, carting and carrying computer equipment such as monitors and printers weighing 20-40 pounds. There may be limited crawling under/over/behind desks and through various types of furniture to gain access to equipment in need of repair. The work is performed in the facility's computer repair workroom and in various business and/or clinical settings. There is some exposure to circuitry of electronic equipment during bench-top or on-site analysis of problems or testing. In the latter situation, the employee must apply knowledge and reasonable precautions to and personal injury or damage to the equipment.
    Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

    Occasional travel may be required on short notice.

    Travel Required

    25% or less - You may be expected to travel for this position.

    Supervisory status

    No

    Promotion Potential

    11

  • Requirements
  • Required Documents
  • Benefits
  • How to Apply
  • Fair & Transparent

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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