It Specialist Custspt Job in COLUMBUS, OH

Vacancy No. DLAJ6-19-10331823-MP Department Defense Logistics Agency
Salary $75,753.00 to $98,483.00 Grade 11 to 11
Perm/Temp Permanent FT/PT Full-time
Open Date 10/12/2018 Close Date 10/23/2018
Job Link Apply Online Who may apply Status Candidates
Locations:
COLUMBUS, OH

Job Description (Please follow all instructions carefully)

Overview

  • Open & closing dates

    Opening and closing dates 10/12/2018 to 10/23/2018

  • Service

    Competitive

  • Pay scale & grade

    GS 11

  • Salary

    $75,753 to $98,483 per year

  • Appointment type

    Permanent

  • Work schedule

    Full-Time

Location

1 vacancy in the following location:

Relocation expenses reimbursed

No

Telework eligible

Yes as determined by agency policy

This job is open to

Clarification from the agency

Agency means current permanent DoD employees in the commuting area. Veterans eligibilities include 30% Disabled Vet or more, Veterans Employment Opportunities Act (VEOA).

Announcement number

DLAJ6-19-10331823-MP

Control number

513646800

  • Videos
  • Duties

    Duties

    Summary

    See below for important information regarding this job.

    Learn more about this agency

    Responsibilities

    • Planning and delivery of customer support services, troubleshooting, customer assistance, and/or training, in response to customer requirements.
    • Serve as a responder for issues affecting IT production capabilities, including networks, applications, hardware, and information systems.
    • Provide technical support to customers who need advice, assistance, and training in the application monitoring, functionality and use of hardware and software systems.
    • Provide technical analysis, advice, and problem mitigation of all key IT components.
    • Diagnosis and resolve problems in response to customer reported incidents; research, evaluate, and provide feedback on patterns in customer support requirements.
    • Advise management officials on new developments with a view of enhancing IT integration and infrastructure into the business operations.
    • Maintain statistics on customer effectiveness and efficiency used to identify process improvements.

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    11

  • Requirements
  • Required Documents
  • Benefits
  • How to Apply
  • Fair & Transparent

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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