FINANCIAL DISCLOSURE: Not required for this position.
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INCENTIVES: Incentives are not authorized.
WORK SCHEDULE: Monday through Friday, 8:00am to 4:30pm. Position may require occasional work beyond this schedule.
PHYSICAL REQUIREMENTS: Work is principally sedentary, however some slight physical effort maybe necessary.
COMPRESSED/FLEXIBLE: Not authorized.
TELE-WORK: Not authorized.
VIRTUAL: Not authorized.
**This is an open continuous announcement. This announcement will be open until close date OR until there are 150 applications. This announcement will be used to filled any occurring Medical Support Assistant positions in Community Care Services at the GS-0679-5 as they occur. This announcement does not guarantee a vacancy at this time; it is used as vacancies become available in this section. This will be used to fill Medical Support Assistant positions until all qualified candidates are exhausted.**
These Medical Support Assistants are full time permanent positions working for Community Care Services at the West Texas VA Health Care System, Big Spring, Texas. Incumbent performs a full range of duties. Incumbent is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and pre-authorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.). Incumbent serves as a MSA within the program team and performs duties related to the administrative aspects of non-institutionalized patient care in the receipt, intake, and indexing of health and administrative information. The incumbent will perform these duties through an understanding of the organization, regulations, methods and other tools or resources within the program. The MSA communicates with Veterans, VA and CITC staff/providers, and Choice Program Contractor. An interface with numerous personal computer (PC) applications is required. Other duties as assigned.
A full description of duties for this position is on file at the facility in a functional statement.