Summary
Who May Apply? US Citizens currently residing within the commuting area of CHIEVRES Air Base, Belgium (not ordinarily resident in Belgium). US resident alien family members of US sponsors who are citizens of NATO countries other than Belgium. Non-US Nationals must have resided in the US or U.S. Territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.
This position is located at the USAG Benelux, DFMWR, Chievres Army Lodge, Chievres AB, Belgium.
This job is open to
Clarification from the agency
US Citizens currently residing within the commuting area of Chievres AB, Belgium (not ordinarily resident in Belgium). US resident alien family members of US sponsors who are citizens of NATO countries other than Belgium and possess a valid green card and US Social Security Number (SSN). Please note: Non-U.S. Nationals must have resided in the U.S. or U.S. Territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.
Duties
- Serves as the hotel representative welcoming and interacting with guests, internal and external customers, and other visitors.
- Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification, payment processing and guest room key provision and control. Posts charges and payments on guest folios and responsible for the accountability and safekeeping of any assigned change fund.
- Maintains and updates notes and logs of all activities, and reports to management discrepancies and performance outcomes. Exercises independent judgement to resolve guest complaints as appropriate, maintains daily logs, updates frequently asked questions, and advises supervisor or work leader of more serious and non-routine concerns for resolution.
- Performs duties normally associated with front office operations as desk clerk, telephone services, reservations, luggage storage, lost & found, accountability reports, parking assistance and security for the hotel operation.
- Maintains the general cleanliness and appearance of the lobby, breakfast area, common areas, and furniture to ensure overall guest comfort.
Requirements
Conditions of Employment
- Direct Deposit and Social Security Card is required
- Meet qualification/eligibility/background requirements for this position.
- The tour of duty requires rotating shiftwork to include weekends and holidays.
- Possesses satisfactory completion of pre-employment background checks in accordance with AR 215-3, 2-13, to include a Tier 1 background investigation.
- A probation period of one year may be required.
Qualifications
- Possess demonstrated knowledge, skills, and abilities that indicate the capability to work independently, and perform the duties summarized above with minimal to no supervision.
- Must possess good customer service skills, a positive attitude, and desire to help others in order to exercise tact and diplomacy when interacting with people, as demonstrated in work experience in the hospitality industry.
- Must be able to communicate verbally and in writing using the English Language in a clear, concise and grammatically correct manner.
- Must have mathematical ability to add, subtract, multiply and divide at the level necessary to prepare reports, count accurately, and provide accurate change.
- Ability to use automated equipment in the performance of the required duties.
- Must be comfortable with and have experience using common office software with capabilities similar to Microsoft Outlook, SharePoint, Word, PowerPoint, and Excel.
Education
This job does not have an education qualification requirement.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Applicants can claim the following eligibilities in the following order:
Military Spouse Preference (SEP), Involuntarily Separated Military Preference (ISMP), Family Member Preference (FMP), Business Based Action (BBA), Current and Former NAF employees (CNE/FNE), Current APF employees (CAE), Outside Applicant Veteran (OAV), Spouse/Widow(er) Veteran (OAV (Spouse)), Parent of a Veteran (OAV ((Parent)), and Outside Applicant Non-Veteran (OANV). Preference eligible candidates are included in the area of consideration
Under DoD guidelines, SEP is lost once a spouse obtains or declines a regular or permanent Appropriated Fund (APF) or Non-Appropriated Fund (NAF) position whether the preference was applied or not (this includes AAFES positions).
Required documents for each consideration category can be found in the applicant information kit. Eligibilities are listed above in the consideration order in accordance with the AR 215-3. Applicants will only be awarded the highest preference/priority consideration found eligible. Failure to provide supporting documentation to validate preference or priority consideration claims could adversely impact the applicant's eligibility.
Required Documents
The following documents must be submitted with your application:
The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:
- DD-214/ Statement of Service
- Diploma/ GED
- PCS Orders
- Resume
- Separation Notice (RIF)
- SF-50/ Notification of Personnel Action
Referral lists are based on the qualifications stated in the job announcement. Your qualifications MUST be fully described in your resume. In describing your experience, be clear and specific. NO ASSUMPTIONS WILL BE MADE REGARDING YOUR EXPERIENCE.
How to Apply
You may submit your application package using one of the two methods identified below:
1. Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Number (VIN): O5NAFJU-24-12561055. Announcement closes at 11:59 PM Eastern Time on 10/30/2024 to receive consideration.
- Click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Click this link to preview the application: https://apply.usastaffing.gov/ViewQuestionnaire/12561055.
- Complete the online application, verify the required documentation is included with your application package, and submit the application.
- You must re-select your resume and/or other documents from your USAJOBS account, or your application will be incomplete.
- It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
- Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
2. Manually: Please refer to the "Additional Information" section of this announcement for instructions.
To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.
Neglecting to respond to the job related questions will result in an ineligible rating.
Next steps
Your resume will be reviewed to verify that qualification requirements have been met. We appreciate your interest in this position!
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