• Provides technical assistance to current and potential users to minimize disruptions of computer operations.
• Provides formal and informal training for users and other technicians and administrators.
• Tests and analyzes computer hardware and software malfunctions to resolve physical and logical processing problems.
• Analyzes, evaluates and resolves malfunctions by modifying equipment configurations, recommends appropriate acquisitions, and distinguishes between equipment, software, and LAN installation and operational problems.
• Performs a wide variety of system administration duties to include the management of the integration of system fixes, updates, and enhancements.
• Assignments involve providing specialized services or accomplishing projects which require application of a variety of techniques and methods to determine the best approach.
• Provides advice to decision makers in setting program goals and establishing priorities to support the organizational mission.
• Develops organizational policy and procedures for implementation of guidance from higher level authority and provides advantages and disadvantages of different approaches to management.
• Monitors, evaluates, and coordinates assigned functions and briefs management officials on program status.
• Evaluates impacts of new technologies on current systems and policies.
• Assesses performance and effectiveness of new or substantially modified systems.
• Provides guidance to lower level IT specialists. Serves as a member of boards, committees, and panels in support of special projects or programs.

Conditions of employment

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Must be able to obtain and maintain a SECRET SECURITY clearance.
• This position requires IA Technical Level II certifications be attained within 6 months of assignment to the position and maintained thereafter. Incumbent may be required to pay annual recertification fees.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the education/experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

BASIC REQUIREMENT: In addition to the specialized experience listed below, your resume must indicate IT-related experience demonstrating the four competencies: 1) Attention to Detail-develop organizational policy and procedures for implementation of guidance. 2) Customer Service-resolve problems with application programs. 3) Oral Communication-serve as a member of boards/committees/panels in support of special projects. 4) Problem Solving-evaluate the impact of new technologies on current systems and policies.

AND

To qualify based on your experience, your resume must describe at least one year of specialized experience equivalent to the GS-09 grade level in the Federal Service. Specialized experience is defined as assisting in the maintenance and troubleshooting on a variety of computer systems. Uses diagnostic and utility software packages to analyze and perform computer and server maintenance. Assist in the installation of various types of network server systems.

OR

Possess a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree from a nationally accredited university that demonstrates the knowledge, skills, and abilities necessary to do the work of the position. (Note: You must attach a copy of your transcripts.)

OR

Combinations of successfully completed education and specialized experience described above may be used to meet the total qualification requirements at the GS-11 level. To compute the percentage, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate by 18. Add the two percentages. The total percentage must equal at least 100 percent to qualify. (Note: You must attach a copy of your transcripts.)

You will be evaluated on the basis of your level of competency in the following areas:

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position.

You may claim Priority Placement Program (PPP) preference.

Veterans and Military Spouses will be considered along with all other candidates.

The documents you are required to submit vary based on whether or not you are eligible for preference in federal employment. A complete description of preference categories and the associated required documents is in the Applicant Checklist for Public Announcements.

As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

1. Your resume:

• Your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages will be removed from consideration.
• For each relevant work experience, make sure you include the employer's name, job title, start and end dates (include month and year), for qualifications purposes, the number of hours worked per week, and a brief description that show you can perform the tasks at the required level listed in the job announcement. If your resume does not contain this information, your application may be marked as incomplete, and you may not receive consideration for this position.
• Use plain language. Avoid using acronyms and terms that are not easily understood. The hiring agency will not make assumptions about what's in your resume.
• If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations, and you may not be considered for this vacancy.
• For additional information, to include formatting tips, see: What to include in your resume.

2. Other supporting documents:

• Cover Letter, optional
• Most recent Performance Appraisal, if applicable
• This position has an individual occupational requirement and/or allows for substitution of education for experience. If you meet this requirement based on education you MUST submit a copy of your transcript with your application package or you will be rated ineligible. See: Transcripts and Licenses

NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

Next steps