Summary
The American Battle Monuments Commission (ABMC) maintains facilities and personnel in 10 countries. The incumbent reports to and represents the Chief Information Officer or his/her designee and serves as the IT Customer Support Specialist and Systems Administrator supporting ABMC staff.
Responsible for providing technical support to customers who need advice, assistance, and training in applying hardware and software systems.
This job is open to
Clarification from the agency
Applications may be accepted from current and former competitive service Federal employees, and U.S. citizens eligible under special hiring authorities (VEOA, disability, Peace Corp volunteers, Interchange programs, etc.)
Duties
- Manage projects that have a significant impact on the delivery of customer. The incumbent supports systems and services (e.g., infrastructure, applications, onboarding and offboarding, or work force relocation).
- Develop service level agreements (SLAs) that define requirements for the delivery of customer support services and develop and implement performance criteria to ensure that requirements are achieved.
- Resolve difficult customer support requests involving integration or configuration related issues and supports systems involving a wide variety of different platforms, operating systems, applications, and computer configurations.
- Evaluate specifications and features of new products, performing product comparisons, feasibility and cost-benefit analyses, and performance and compatibility testing, and makes recommendations for future implementation to management.
- May serve as a 508 coordinator by installing the proper codes to make OneABMC Intranet, the internal website, and ABMC documents and electronic records accessible to people with disabilities.
Requirements
Conditions of Employment
- U.S. Citizenship.
- Suitable for Federal employment as determined by appropriate background investigation.
- Males born after 12-31-1959 must be registered with Selective Service.
- May be required to successfully complete a probationary/trial period.
- Merit Promotion applicants must have completed three (3) months of service after a competitive appointment to be considered.
- May be eligible for incentive pay.
- May be eligible for superior qualifications/special needs pay setting.
- Direct Deposit of pay is required.
- E-Verify will be used to confirm employment eligibility on new employees. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
Qualifications
SPECIALIZED EXPERIENCE: Applicants must possess one (1) year of specialized experience equivalent to at least the next lower grade level (GS-12); or its non-Federal equivalent that demonstrates evaluative: Ability to provide Tier Level 3 IT support by configuring (including single-sign-on) (SSO) in Microsoft Office applications (e.g., Microsoft Teams, OneDrive, Outlook, etc.) and Adobe Creative Cloud and other cloud applications and services (e.g., Exchange Online, SharePoint Online, Secure Access Service Edge, etc.); use and configure Microsoft Intune to manage computers and mobile devices in an enterprise/corporate environment (e.g., deploy new applications and remove installed applications, deploy new versions of applications, etc.); use and configure Microsoft Autopilot with Microsoft Intune to configure new computers and mobile devices in an enterprise/corporate environment; use an IT asset inventory management system/software to manage and track all IT assets (e.g., hardware and software assets and licenses); manage Azure infrastructure such as Active Directory, virtual machines, network and storage, and group policies.
AND
For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below.
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Time in Grade
Time-in-grade restrictions apply for all candidates considered under Merit Promotion (generally applicants who have held a Federal civilian appointment within the previous 52 weeks). These applicants must have 1 year time-in-grade at the next lower level or equivalent to qualify.
NOTE: To be considered for this position, you must meet all qualification and eligibility requirements for the GS-2210 series set forth in the Office of Personnel Management (OPM) Qualification Standards by the closing date of the announcement. A copy is available at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time-in-grade restrictions, specialized experience and/or education, as defined below.
Education
This job does not have an education qualification requirement.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the application process is complete, your resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. If you are minimally qualified for this job, your resume and supporting documentation will be compared to your responses on the Assessment Questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for an incomplete application. If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration.
Management will consider any Federal performance appraisals and/or awards you submit with your application as an indication of your experience and work history. These documents will not be scored as part of the assessment process.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
- Customer Service
- Information Management
- Operating Systems
Candidates not eligible to apply under merit promotion will be rated and ranked using Category Rating procedures. These procedures place candidates with veteran's preference above non-preference eligibles within each category. Veterans with a service-connected disability of at least 10 percent are listed in the highest quality category, except when the position being filled is scientific or professional at the GS-09 grade level or higher. Under Category Rating, candidates will be rated and ranked into one of three categories:
- Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors and are highly proficient in all requirements of the job and can perform effectively in the position
- Well Qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors and are proficient in most of the requirements of the job
- Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors and are proficient in some, but not all of the requirements of the job.
Candidates who apply under Competitive Merit Promotion procedures will undergo a quality review to determine if they are highly qualified based on the content of their resume and their responses to the questionnaire. Best qualified candidates will be referred if all required supporting documentation has been provided.
Candidates who apply under Non-Competitive Merit Promotion procedures will undergo a quality review to determine if they are minimally qualified based on the content of their resume and their responses to the questionnaire. Qualified candidates will be referred if all required supporting documentation has been provided.
Required Documents
To apply for this position, you must provide a complete Application Package which includes
1. Resume that includes:1) personal information such as name, address, contact information; 2) education; 3) detailed work experience related to this position as described in the major duties including work schedule, hours worked per week, dates of employment (month/year); title, If including Federal service experience, provide pay plan, series and grade, i.e. GS-0301-09, other qualifications. We recommend that your resume not exceed five (5) pages, only the first five (5) pages will be reviewed to determine your eligibility/qualifications; Please note it is highly recommended that your resume is in the format that is recommended by USA Jobs. To learn how to format the resume go to USAJOBS Help Center - What should I include in my resume?
2. Online Assessment Questionnaire, as completed through this Vacancy announcement;
3. Other supporting documents:
- Cover Letter, optional;
- College transcript(s), only if qualifying based on education;
- Current Federal employees:
- Most recent non-award Notification of Personnel Action (SF-50) showing you are/were in the competitive service, highest grade held (or promotion potential) on a permanent basis, position title, series and grade. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must also submit your most recent promotion or within-grade increase in addition to your recent non-award SF-50 AND
- Most recent performance appraisal (dated within 18 months) showing the official rating of record, signed by a supervisor, or statement why the performance appraisal is unavailable. A performance plan is not an acceptable substitute.
- DD-214, SF-15 Form and VA letter, or certification of expected discharge or release from active duty for consideration under Veteran hiring authorities.
4. Applicants applying under other authorities (disability/Schedule A, Peace Corps/VISTA volunteers, CTAP/ICTAP, Interchange, etc.) must submit the appropriate documentation establishing their eligibility.
If you submit multiple copies of the same document, only your most recent uploaded document (by date & time stamp) will be considered. If your resume or supporting documents are illegible or unreadable, or if you fail to include any of the above-mentioned required documents, you may lose consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted. You may not be considered for any hiring eligibilities that you fail to list and/or support with proper documentation. Applicants who disqualify themselves will not be considered further. If your application materials contain sensitive or inappropriate information, including but not limited to: photographs; classified or government sensitive information; copied and pasted portions of this job announcement; obscene information, etc., you may not be considered. Falsifying your background, education, and/or experience is cause for non-selection, disqualification from further consideration or withdrawal of tentative or final job offers.
How to Apply
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
- To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
- You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
- You will receive an email notification when your application has been received.
- To verify the status of your application, log into your USAJOBS account, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
Next steps
Once your online application is submitted, you will receive a confirmation notification by email that your application was received. Your application will be evaluated as outlined above and if you are found to be among the top candidates, you will be referred to the selecting official for employment consideration. Selecting officials may choose any appropriate competitive, non-competitive or alternative candidate under Federal regulations and Agency Merit Promotion policy. Interviews may be conducted individually, by panel, by third party, teleconference, video teleconference, or in person. Selecting officials have the option to interview any, all or none of the referred candidates. Management has the right to fill or not a fill this vacancy, as well as to cancel and re-announce as appropriate.
Additional Vacancies
This announcement may be used to fill additional or similar vacancies at the same grade level.
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