Collection Representative Bilingual Spanish Month Roster Job

Vacancy No. 19CW6-SBB0165-0962-5-8-JZ Department Internal Revenue Service
Salary $33,394.00 to $60,249.00 Grade 05 to 08
Perm/Temp Permanent FT/PT Full-time
Open Date 2/20/2019 Close Date 12/30/2019
Job Link Apply Online Who may apply Status Candidates
Locations:
FRESNO, CAGUAYNABO, PRAUSTIN, TX


Job Description (Please follow all instructions carefully)

Overview

  • Open & closing dates

    Opening and closing dates 02/20/2019 to 12/30/2019

  • Service

    Competitive

  • Pay scale & grade

    GS 05 - 08

  • Salary

    $33,394 to $60,249 per year

  • Appointment type

    Permanent

  • Work schedule

    Full-Time - Permanent

Locations

29 vacancies in the following locations:

Relocation expenses reimbursed

No

Telework eligible

Yes as determined by agency policy

This job is open to

Clarification from the agency

Current IRS Internal/Agency Employees

Announcement number

19CW6-SBB0165-0962-5-8-JZ

Control number

524929600

  • Duties

    Duties

    Summary

    WHAT IS THE SMALL BUSINESS/SELF-EMPLOYED (SB/SE) DIVISION: The Small Business/Self-Employed (SB/SE) Division provides examinations and taxpayer education services for about 7 million small businesses and upwards of 33 million self-employed and supplemental income taxpayers.

    See Other Information for Locations

    Learn more about this agency

    Responsibilities

    WHAT DOES A CONTACT REPRESENTATIVE DO? A Contact Representative, commonly referred to as a Customer Service Representative, carries out a full range of responsibilities in resolving issues and obtaining information relative to the tax administration process. The Customer Service Representative provides a full range of administrative and technical assistance to individuals and businesses. Although contacts are primarily by telephone, the employee is the point of contact when the customer desires authoritative technical and procedural information and assistance whether by phone, written or electronic mail correspondence. The work involves diverse issues that cannot be answered or resolved routinely. In this role, contacts often involve interpreting a wide range of tax processing regulatory requirements and procedures as administered by the organization for which you are assigned within the Internal Revenue Service. 

    As a Customer Service Representative, you will:

    • Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials.
    • Complete contacts, i.e., conduct telephone interviews with a wide range of individuals who have varying degrees of understanding, and provides full explanations to specific inquiries.
    • Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions.
    • Elicit sensitive, personal and financial information.
    • Make determinations and uses sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities.
    • Develop, analyze and evaluate information involving the research of records and the nature of each inquiry.
    • Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes.
    • Use sophisticated interviewing techniques; the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them.

    If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    08

  • Requirements
  • Required Documents
  • Benefits
  • How to Apply
  • Fair & Transparent

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.