Director Directorate Of Information Technology Operations and Services Job in WASHINGTON, DC

Vacancy No. DOL-SES-OASAM-20-13 Department Office of the Assistant Secretary for Administration and Management
Salary $131,239.00 to $197,300.00 Grade 00 to 00
Perm/Temp Permanent FT/PT Full-time
Open Date 1/24/2020 Close Date 2/24/2020
Job Link Apply Online Who may apply Public

Job Description (Please follow all instructions carefully)
  • Open & closing dates

    Opening and closing dates 01/24/2020 to 02/24/2020

  • Service

    Senior Executive

  • Pay scale & grade

    ES 00

  • Salary

    $131,239 to $197,300 per year

  • Appointment type


  • Work schedule



1 vacancy in the following location:

  • Washington DC, DC 1 vacancy
Relocation expenses reimbursed


Telework eligible


This job is open to
  • The public

    U.S. citizens, nationals or those who owe allegiance to the U.S.

  • Senior executives

    Those who meet the five Executive Core Qualifications (ECQs).

Announcement number


Control number


  • Duties
    Duties Summary

    This position is located in the Office of the Assistant Secretary for Administration and Management (OASAM), Office of the Chief Information Officer.

    Learn more about this agency

    The incumbent serves as the Director, Directorate of Information Technology Operations and Services.  As such, the incumbent serves as the principal advisor to Office of the Chief Information Officer (OCIO) leadership, Departmental executives, and key Agency managers in the area of large-scale information technology initiatives, and plans, directs, and administers a comprehensive, portfolio-based approach to IT project management.

    Leads, organizes, plans, and manages the ongoing activities of the Directorate of Information Technology Operations and Services.

    Serves as key member of the senior planning and management staff of the OCIO, making substantial contributions to the annual and long range planning and program development, operating policy, advanced technologies research and application, organizational enhancements, and internal and external coordination.

    Oversees and directs operations for the DOL IT infrastructure, which includes a complete range of technical support and analysis for shared and administrative IT systems. Ensures the effective and efficient operation and support of these systems.

    Oversees IT facilities management for the OCIO.

    Directs the design, installation, and technical support of the infrastructure, which connects all major Agencies and the Regional Offices within DOL. Evaluates the operations of the infrastructure, other Agency networks, and their utilization of networks and microcomputers to progress towards office automation in the Department. Provides recommendations to increase functionality, utilization, effectiveness, and efficiency of the networks and microcomputers.

    Oversees Regional coordination and technical assistance in support of hardware, software, and data communications requirements and operations.

    Travel Required

    Occasional travel - Less than 20% of travel is required.

    Supervisory status


    Promotion Potential


  • Requirements
    Requirements Conditions Of Employment
    • Must meet Mandatory Technical and Executive Core Qualifications.
    • Requires a probationary period if the requirement has not been met.
    • Subject to financial disclosure requirements.

    You must have one year of specialized experience at a level close to the work of this job that has given you the particular subject-matter knowledge, skills, and abilities required to successfully perform. Typically, we would find this experience in work within the field or a field that is closely related. You must demonstrate possession of specialized experience in the described duties. The Department of Labor does not recognize academic degrees from schools that are not accredited by an accrediting institution recognized by the Department of Education. Any applicant falsely claiming an academic degree from an accredited school will be subject to actions ranging from disqualification from federal employment to removal from federal service.


    Candidates must possess technical and management experience and have developed the knowledge and skills required for effective performance of the specific duties of the position. Candidates must have had experience at a major management level (normally equivalent to the GS-15 level in the federal service). All applicants MUST separately address each of the Mandatory Technical Qualifications (MTQs) and Executive Core Qualifications (ECQs) when applying on line. Responses to ECQs MUST not exceed 10 pages. For additional guidance, applicants may visit the Office of Personnel Management's Guide to Senior Executive Service Qualifications located at Applicants are encouraged to follow the Challenge, Context, Action, and Result model outlined in the guide. 


    1. Leading Change: This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.

    2. Leading People: This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

    3. Results Driven: This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

    4. Business Acumen: This core qualification involves the ability to manage human, financial, and information resources strategically.

    5. Building Coalitions: This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.

    MANDATORY TECHNICAL REQUIREMENTS (MTQs): In addition to the ECQs above, qualified applicants must possess the following four (4) technical qualifications which represent the experience required to perform the duties of this position. Proficiency in these technical qualifications MUST be clearly evident in your application. MTQs include:

    1. Demonstrated knowledge of and experience in effective utilization of Systems Development Lifecycle Management or similar methodology for managing an organization’s software applications, IT service delivery programs, systems engineering and IT architecture development.

    2. Executive experience managing a large scale IT operations environment, including data center facilities management, network/telecommunications support, production operations for applications and databases, desktop and peripheral installations and support, as well as configuration and change control processes.

    3. Knowledge of the application of Federal laws, executive orders and policies governing investments in and administration of information technology, including requirements of the Clinger-Cohen Act, the E-Government act, and IT security related legislation such as FISMA.

    4. Experience as a supervisor and manager, including employee and project performance management and measurement, process improvement plans to assist in reaching goals and objectives, employee engagement and morale, and contractor oversight. 


    Additional information

    PROOF OF CITIZENSHIP: Persons selected for employment with the Department of Labor who are not current DOL employees will be required to provide proof of citizenship, in the form of a passport, birth certificate or other approved documentation, prior to entry on duty.

    How You Will Be Evaluated

    You will be evaluated based on your experience and your responses to the Executive Core Qualifications (ECQs) and the Mandatory Technical Qualifications (MTQs).  It is essential that your resume provide sufficient information to substantiate your responses in the self-assessment vacancy questions.  If your responses are not adequately substantiated by your resume, your application will be rated ineligible.

    Current/Former Career SES or SES Candidate Development graduates who have been certified by OPM must provide a narrative response to address each of the MTQs, but need not address the ECQs. In order to successfully complete the online application process you must input the term, "noncompetitive eligible" in the text boxes for each of the ECQs. You must submit a Standard Form 50 that documents your SES Career appointment or a copy of your OPM approved SES Candidate Development Program certificate.

    To preview questions please click here.

    Background checks and security clearance
    Security clearance

    Not Required

    Drug test required


  • Required Documents
    Required Documents

    1. SF-50 documentation of career SES appointment or other Federal appointment (if applicable) 2. Certificate of completion of OPM certified SES candidate program (if applicable) 3. Copy of most recent performance appraisal (optional).

    Failure to provide all of the required information as stated in the vacancy announcement may result in an ineligible rating or may affect the overall rating.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • How to Apply
    How to Apply

    For more details, click How To Apply Detailed Instructions.   For help, refer to the Vacancy Contact in the "Questions about this job" section.  You must SAVE your information before the 30 MINUTE TIMEOUT!
    STEP 1 - Create USAJOBS Account, including Resume and Saved Documents
    Your resume must provide sufficient information to substantiate your responses in the self-assessment vacancy questions.  If not, your application will be rated ineligible.
    STEP 2 - Apply Online
    Click the Apply Online button, which is available when you search for a job on, and select the resume you wish to submit with your application.  You will then be redirected to DOL’s DOORS website to complete the application process.
    STEP 3 - Answer Vacancy Questions
    Answer all the online questions including writing your narrative answer to the ECQs and MTQs in the space provided following each ECQ and MTQ.
    STEP 4 - Submit Supplemental Documents
    Submit the required documents (only if applicable to you) specified in the “Required Documents” section of this vacancy by the closing date.   For details: click How to Submit Supplemental Documentation.  Warning: If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission.  To avoid this, submit documents (ex. undergraduate and graduate degree transcripts) as one document.  
    STEP 5 - Review Application and click Finish .  Click here to submit an updated resume after initial application.
    STEP 6 - Edit Application as needed by 11:59 pm ET of Closing Date

    Agency contact information Nicole Peters Nicole Peters






    Labor, Ofc Asst Sec Admin and Management
    200 Constitution Ave., NW
    Room N2453
    Washington, District of Columbia 20210
    United States
    Learn more about this agency

    Visit our careers page

    Learn more about what it's like to work at Office of the Assistant Secretary for Administration and Management, what the agency does, and about the types of careers this agency offers.

    Next steps

    The Division of Executive Resources will review all applications to determine if applicants meet the mandatory technical qualifications of this position and the SES ECQs. Those who meet the qualifications will be referred to a panel of SES members for rating and ranking to determine the "best qualified" candidates. The panel will make a recommendation to the selecting official about the top candidates that s/he should interview. Once a selection is made, the selectee's application will be forwarded to the Office of Personnel Management (OPM) for approval by an OPM independent Qualifications Review Board (QRB), unless the selectee is a current/former SES executive or has successfully participated in an OPM approved SES Candidate Development Program.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change in the workplace or the way things are customarily done that provides an equal employment opportunity to an individual with a disability. Under the Rehabilitation Act of 1973 the Equal Employment Opportunity Commission (EEOC) must provide reasonable accommodations:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

Legal and regulatory guidance

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.