Director Survey and Operations Group Job

Vacancy No. HHS-CMS-ES-2020-10656240 Department Centers for Medicare & Medicaid Services
Salary $127,914.00 to $192,300.00 Grade 00 to 00
Perm/Temp Permanent FT/PT Full-time
Open Date 11/20/2019 Close Date 12/20/2019
Job Link Apply Online Who may apply Status Candidates

Job Description (Please follow all instructions carefully)
  • Open & closing dates

    Opening and closing dates 11/20/2019 to 12/20/2019

  • Service

    Senior Executive

  • Pay scale & grade

    ES 00

  • Salary

    $127,914 to $192,300 per year

  • Appointment type


  • Work schedule



1 vacancy in the following locations:

Relocation expenses reimbursed


Telework eligible


This job is open to
  • Senior executives

    Those who meet the five Executive Core Qualifications (ECQs).

  • The public

    U.S. citizens, nationals or those who owe allegiance to the U.S.

Clarification from the agency

All groups of qualified individuals

Announcement number


Control number


  • Videos

  • Duties
    Duties Summary

    The position is located in the Center for Clinical Standards and Quality (CCSQ) within CMS in one of the six regional office locations listed above. Other locations may be considered.

    As the Director, Survey and Operations Group, CCSQ, you will be responsible for overseeing health and safety standards and other related policies for providers and suppliers of health services under Medicare, Medicaid, and other Federally-financed health care programs throughout the CMS Regional Offices.

    Learn more about this agency
    • Works with CCSQ leadership to provide national direction for the establishment and implementation of substantive policies and operating procedures for the technical aspects of the health and safety standards.
    • Provides leadership in the planning, directing and coordinating of programs in the ROs to ensure adherence to health care and safety standards and other related policies for providers and suppliers under Federally-financed health care programs.
    • Monitors and evaluates the enforcement of health and safety standards by State survey agencies and other approved accrediting bodies; and develops procedures and guidelines for regional certification responsibilities.
    • Develops and analyzes national data on the administration of the Medicare and Medicaid standards and certification program and develops methods for improvement, alignment and consistency in policy application nationwide.
    • Develops budget and financial management functions related to the survey and certification activity.
    • Provides information and expertise for the development of training for surveyors of laboratories and acute care facilities that includes course curriculum development, interpretation of Federal regulations and course presentation.
    • Provides leadership to the RO staff with particular attention to building strong relationships CMS wide to ensure an aligned and integrated approach to policy implementation.
    • Establishes and maintains close working relations and participates in many outreach activities with a variety of professional groups, associations and governmental agencies.
    • Serves as a CCSQ liaison to the CMS Office of Program Operations and Local Engagement (OPOLE).
    Travel Required

    50% or less - Travel may be up to 40%

    Supervisory status


    Promotion Potential


  • Job family (Series)

    0340 Program Management

  • Requirements
    Requirements Conditions Of Employment
    • U.S. Citizenship required.
    • Background and/or Security Investigation required.
    • One year SES probationary period required.
    • The Ethics in Government Act, PL 95-521 requires the applicant selected for this position to submit a financial disclosure statement, SF-278, prior to assuming the SES position, annually, and upon termination of employment.
    • Status applicants must submit a copy of their most recent SF-50, Notification of Personnel Action, which verifies status.
    • All initial appointments to an SES position are contingent on approval from OPM's Qualifications Review Board unless the selectee has successfully participated in an OPM approved SES Candidate Development Program.
    • All male applicants born after December 31, 1959, must have registered for the selective service. You will be required to sign a statement certifying his registration, or the applicant must demonstrate exempt status under the Selective Service Law.
    • Only experience obtained by the closing date of this announcement will be considered.
    All competitive candidates for SES positions with the Federal Government must demonstrate leadership experience indicative of senior executive level management capability. To meet the minimum qualification requirements for this position, you must show in your resume that you possess the Fundamental Competencies, five Executive Core Qualifications, and the Professional/Technical Qualifications listed below. Evidence of this experience must be incorporated into your five page resume. Separate narratives for the Executive Core Qualifications and/or Professional/Technical Qualifications will not be accepted or considered. Typically, experience of this nature is gained at or above the GS-15 grade level in the Federal service, or its equivalent with state or local government, the private sector, or nongovernmental organizations.

    Fundamental Competencies:
    Interpersonal Skills, Oral Communication, Integrity/Honesty, Written Communication, Continual Learning, and Public Service Motivation.

    Executive Core Qualifications (ECQs)
    1. Leading Change: The ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.
    2. Leading People: The ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.
    3. Results Driven: The ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.
    4. Business Acumen: The ability to manage human, financial, and information resources strategically.
    5. Building Coalitions: The ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.
    Professional/Technical Qualifications (PTQs)

    This position also requires that you possess PTQs that represent knowledge, skills, and abilities essential for success in this role. The following PTQs must be evident in your resume.
    1. Expert and comprehensive knowledge developing, interpreting and implementing health and safety standards and related polices for providers and suppliers of health services under Medicare, Medicaid, and other Federally-financed health care programs.
    2. Demonstrated executive level experience in managing strategic goals, success metrics and technical aspects of a national program in a dynamic organization. Demonstrated evidence of the ability to prioritize among competing objectives to meet the health and safety goals critical to maintaining beneficiary access to quality care through the Survey and Certification program and related oversight activities.
    3. Demonstrated experience with stakeholder outreach and education and working collaboratively with a variety of stakeholders in support of the well-being of beneficiaries and in improving patient safety and quality of care provided in the nation's health care institutions.
    4. Ability to manage a large staff in multiple geographic locations. Ability to manage across regional boundaries in urgent situations such as natural disasters. Able to lead teams to ensure alignment in implementation of policy to achieve organizational goals.

    It is STRONGLY recommended that you visit the following Office of Personnel Management (OPM) webpage for more information regarding the Fundamental Competencies and ECQs.

    If selected, you will be required to complete an ECQ package by drafting narratives for each of the ECQs for submission and certification by an OPM Qualifications Review Board (QRB) in order to be placed in this position. If you are currently serving in a career SES appointment, are eligible for reinstatement into the SES, or have successfully completed an SES Candidate Development Program approved by the Office of Personnel Management (OPM), you will not need to draft the ECQs.

    This job does not have an education qualification requirement.

    Additional information

    Salary for SES positions varies depending on qualifications. The annual salary range is found at the top of this announcement. The selectee for this position may be eligible for annual performance bonuses and performance-based pay adjustments.

    Veteran's Preference does not apply to the SES.

    How You Will Be Evaluated

    We use a multi-step process to evaluate and refer applicants:

    1. Minimum requirements: Your application must show that you meet all requirements, including the education and/or experience required for this position. You may be found 'not qualified' if you do not possess the minimum competencies required for the position. If your application is incomplete, we may rate you as ineligible.
    2. Rating: A panel of Senior Executives will review your application and evaluate your qualification for this position based on the information in your application. Your application will be rated, based on the extent and quality of your experience, education, and training relevant to the duties of this position. Interviews will be at the discretion of the panel and/or selection official.
    3. Referral: If you are among the top qualified candidates, your application will be referred to a selection official for consideration and possible interview.

    Background checks and security clearance
    Security clearance

    Not Required

    Drug test required


    Position sensitivity and risk

    Moderate Risk (MR)

    Trust determination process


  • Required Documents
    Required Documents

    All applicants are required to submit and/or complete the following documents to be considered for the position:

    1. Resume that contains your full name, address and phone number, and does not exceed the five page limit;
    2. Cover Letter (optional);
    3. Online Assessment Questionnaire. To preview the assessment questionnaire, click here:

    Applicants who are currently, or were previously, Federal employees must also submit:
    1. An SF-50 showing your current or former civil service status; and
    2. Proof of OPM Qualifications Review Board certification (OPM-approved SES Candidate Development Program graduates), if applicable.
    NOTE: Documents submitted that are not listed in the Required Documents section of this announcement will not be considered or forwarded to the rating panel or selecting official.

  • Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • How to Apply
    How to Apply

    The application process used to recruit for this position is the RESUME BASED method. Although applicants cannot address the ECQs or PTQs separately, evidence of each must be clearly demonstrated in the five page resume and throughout the rest of the application package.

    To be considered for this position, you must submit a complete application no later than 11:59 PM (Eastern Time) on the closing date of the announcement - 12/20/2019. If you fail to submit a complete application prior to the closing time, the application system will not allow you to finish. Requests for extensions will not be granted, so please begin the application process with enough time to finish before the deadline.

    ALL APPLICANTS: You must submit a resume (five-page maximum - resumes that exceed the five-page limit will not be considered). You may also submit an optional cover letter. Separate written narratives addressing the ECQs and PTQs will not be considered.

    You must complete the online assessment questions. If your resume does not support the responses in your questionnaire, you may be rated "ineligible." We recommend that your resume emphasize your level of responsibilities, the scope and complexity of the programs managed, and your program accomplishments, including the results of your actions.

    Your five page resume should include the following:

    1. Job Information (Announcement number and title of job for which you are applying)
    2. Personal Information (Full name, mailing address, work and home phone number and email addresses)
    3. Education (College/University name, city and state, major, type and year of degree)
    4. Work Experience (Job title (including series and grade, if Federal employment, duties and accomplishments, employer's name and address, start and end dates (month and year), hours per week, and salary)
    5. Evidence of experience which addresses the five ECQs and the PTQs.
    6. Other qualifications (Job-related training courses (title and year), skills, certifications and licenses, honors, awards, and special accomplishments).
    It is important that your resume be complete and thorough. Please be sure to include and address all ECQs and PTQs in your resume. A sample five-page resume that incorporates the ECQs can be found in OPM's Guide to Senior Executive Service Qualifications:
    Steps to submit a complete application:
    1. You must have a USAJobs account and be logged in.
    2. Once you are logged in and all of your application materials are ready, click the "Apply" button.
    3. You must respond to all application assessment questions, carefully following the instructions provided. To preview the questions, click here:
    4. You will then be asked to upload your resume and optional cover letter. Additional documentation not listed in the Required Documents will not be considered.

    Agency contact information Laura Cowan Laura Cowan

    Center for Clinical Standards and Quality
    7500 Security Blvd
    Woodlawn, MD 21244
    Learn more about this agency

    Become a part of the Department that touches the lives of every American! At the Department of Health and Human Services you can give back to your community, state, and country by making a difference in the lives of Americans everywhere. Join HHS and help to make our world healthier, safer and better for all Americans.

    The Centers for Medicare and Medicaid Services (CMS) works in partnership with the entire health care community to improve quality and efficiency in an evolving health care system and provides leadership in the broader health care marketplace. Our effectiveness depends on the capabilities of a dedicated, professional staff that is committed to supporting these objectives. A career with CMS offers the opportunity to get involved on important national health care issues and be part of a dynamic, fast-paced, and highly visible organization.

    Visit our careers page

    Learn more about what it's like to work at Centers for Medicare & Medicaid Services, what the agency does, and about the types of careers this agency offers.

    Next steps

    You will receive an email informing you of the receipt of your application. Applicants who are determined to be highly qualified by the SES rating panel will be referred to the selecting official for further consideration and possible interview, at which time you will be contacted. All applicants will be notified of the outcome of their applications once a final selection is made.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change in the workplace or the way things are customarily done that provides an equal employment opportunity to an individual with a disability. Under the Rehabilitation Act of 1973 the Equal Employment Opportunity Commission (EEOC) must provide reasonable accommodations:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

Legal and regulatory guidance

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.