Summary
It is the applicant's responsibility to read all sections and associated links in this vacancy announcement.
Application Information Kit
Clarification from the agency
The area of consideration for this vacancy is for U.S citizens who currently reside in Korea with a valid visa stamp.
Duties
Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations. Serves as the hotel representative welcoming and interacting with guests, internal and external customers, and other visitors. Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification, payment processing and guest room key provision and control. Posts charges and payments on guest folios and responsible for the accountability and safekeeping of any assigned change fund.
Maintains and updates notes and logs of all activities, and reports to management discrepancies and performance outcomes. Exercises independent judgement to resolve guest complaints as appropriate, maintains daily logs, updates frequently asked questions, and advises supervisor or work leader of more serious and non-routine concerns for resolution.
Performs duties normally associated with front office operations as desk clerk, telephone services, reservations, luggage storage, lost & found, accountability reports, parking assistance and security for the hotel operation. Maintains the general cleanliness and appearance of the lobby, common areas, and furniture to ensure overall guest comfort. Provides communication assistance in medical and fire emergencies and may serve as primary point of contact during such emergencies.
Conditions of Employment
- Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, and favorable completion of a Tier 1 background investigation is required.
- Required Direct Deposit of pay and Social Security Card upon selection.
- This is a local vacancy announcement for U.S Citizens eligible under country Status of Forces Agreement (SOFA). Ordinarily residents (visa type F2, F4 etc.) in Korea are NOT eligible.
- One year probationary period is required.
- Required to work on rotating shifts to provide coverage on evenings, weekends, holidays and other situations.
- This position requires employees to wear a uniform.
- Failure to provide all of the required information by the closing date as stated on the vacancy announcement may result in an ineligible rating or may affect the overall rating.
- References: Required to list two (2) persons NOT RELATED to you who can furnish information on your qualifications and character.
Qualifications
QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. All qualification requirements must include experience performing duties equivalent in scope and complexity to the next lower grade level.
Possess demonstrated knowledge, skills, and abilities that indicate the capability to work independently, and perform the duties summarized above with minimal to no supervision. Must possess good customer service skills, a positive attitude, and desire to help others in order to exercise tact and diplomacy when interacting with people, as demonstrated in work experience in the hospitality industry. Must be able to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner.
Must have mathematical ability to add, subtract, multiply and divide at the level necessary to prepare reports, count accurately, and provide accurate change. Ability to use office automated equipment in the performance of the required duties. Must be comfortable with and have experience using common office software with capabilities similar to Microsoft Outlook, SharePoint, Word, PowerPoint and Excel.
Education
This job does not have an education qualification requirement.
You will be evaluated for this job based on how well you meet the qualifications above.
Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or you may be considered ineligible.
The following documents MUST be submitted with your application:
* Resume
* Copy of US passport, valid visa stamp in Korea
.
Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.
The below items are accepted and may be needed to support a qualification and/or claimed priority/preference
- DD 214 - Former Military Members
- Sponsor's PCS Order - Military/DoD Civilian Family Members
- DA 3434/SF 50 - Current/Former NAF/APF employees
Including any of the following on your resume may result in an ineligible rating:
Classified or government sensitive information
Social Security Number (SSN)
Photos of yourself
Personal information, such as specifically mentioning your age, gender, race/national origin, etc
Encrypted and digitally signed documents
Illegible documents or files that cannot be opened
You must apply on line via https://www.usajobs.gov/ by the closing date:12/20/2024 reflected on this vacancy announcement. However, if you are unable to upload your application & supporting documents on line, you may use one of the two methods below:
- E-mail: E-mail your application package to the point of contact listed for this announcement.
- In Person: You may drop off your application package in person to the point of contact for this announcement.
Neglecting to respond to the job related questions will result in an ineligible rating.
This is "Open Continuous" announcement throughout the year.
Next steps
Referred applicants will be evaluated by a rating panel to determine the quality and extent of total accomplishments, experience, education, and/or certification. The top candidates will be forwarded to the hiring official for selection consideration and may undergo an interview and reference checks.
|