This position is located at the Navy Gateway Inns & Suites operation at Misawa Air Base, Misawa, Japan. The purpose of this position is to provide direct onsite management and administration of the housekeeping department and to ensure guests are provided adequate and timely housekeeping services.
*Cut-Off Dates: Every 1st and 15th of the month.*
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Ensures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times. Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary. Utilizes the Property Management System (PMS) to access reports, daily room requirements, and ensuring that subordinates clean occupied rooms to required standards and make vacant rooms ready. Performs a full range of supervision to include training, planning, work direction, and administration for the housekeeping department. Advises management of all items required to accomplish the housekeeping mission, including accountability and responsibility for bulk items issued from the storeroom. The incumbent is also responsible for coordinating, supervising, and completing the quarterly linen inventory as well as periodic unannounced supply inventories. Develops the organizational structure and staffing requirements of the housekeeping department. Responsibilities include providing input for housekeeping staff position descriptions, advising management of all personnel requirements, and interviewing/hiring of prospective staff. Evaluates performance, recommends awards, and/or corrective/disciplinary actions. Ensures all leave requests are in writing and approves/disapproves in a timely manner. Interview and recommend applicants for selection or promotion. Conducts written daily inspections of rooms to ensure that the housekeeping staff maintains acceptable levels of cleanliness, material conditions, and compliance with regulations. Inspected areas include walls, doors, carpets, FF&E, plumbing, and HVAC systems. The incumbent takes corrective action on all housekeeping discrepancies and reports all other discrepancies to the appropriate department for action. Validates room furniture inventories by condition and count. Develops and conducts a training program. Maintains training records for each staff member. Coordinate with the Front Desk Supervisor and Maintenance Manager to determine daily room requirements and ensure that subordinates clean occupied rooms to required standards and make vacant rooms ready. Handles guest and/or staff suggestions and complaints, resolving problems in a tactful and diplomatic manner, referring difficult and/or unusual situations to management. Reads and interprets business records and statistical reports. Through evaluation of staffing needs, supply and linen usage, furniture condition, provides input for the budget on required expenses. Conducts special studies or reviews as required. Perform cleaning duties on an "as needed" basis to cover for staff shortages or other unanticipated occurrences. Performs other related duties as assigned.