Irs Pathways Recent Graduate Program It Specialist Customer Support Job

Vacancy No. 19CE4-ITX0199-2210-5T9-IF Department Internal Revenue Service
Salary $33,949.00 to $76,001.00 Grade 05 to 09
Perm/Temp Permanent FT/PT Full-time
Open Date 8/29/2019 Close Date 6/1/2020
Job Link Apply Online Who may apply Status Candidates
Locations:
BIRMINGHAM, ALLOS ANGELES, CASAN DIEGO, CADENVER, CO
WASHINGTON, DCJACKSONVILLE, FLMAITLAND, FLMIAMI, FL
FORT LAUDERDALE, FLTAMPA, FLATLANTA, GAATLANTA, GA
ATLANTA, GABALTIMORE, MDLANHAM, MDKANSAS CITY, MO
CHARLOTTE, NCGREENSBORO, NCKING OF PRUSSIA, PAPHILADELPHIA, PA
COLUMBIA, SCCHATTANOOGA, TNNASHVILLE, TNAUSTIN, TX
DALLAS, TXMARTINSBURG, WVWASHINGTON, DCJACKSONVILLE, FL
MAITLAND, FLMIAMI, FLFORT LAUDERDALE, FLTAMPA, FL
ATLANTA, GAATLANTA, GAATLANTA, GABALTIMORE, MD
LANHAM, MDKANSAS CITY, MOCHARLOTTE, NCGREENSBORO, NC
KING OF PRUSSIA, PAPHILADELPHIA, PACOLUMBIA, SCCHATTANOOGA, TN
NASHVILLE, TNAUSTIN, TXDALLAS, TXMARTINSBURG, WV


Job Description (Please follow all instructions carefully)
Overview
  • Open & closing dates

    Opening and closing dates 08/29/2019 to 06/01/2020

  • Service

    Excepted

  • Pay scale & grade

    GS 05 - 09

  • Salary

    $33,949 to $76,001 per year

  • Appointment type

    Recent Graduates

  • Work schedule

    Full-Time

Locations

28 vacancies in the following locations:

Relocation expenses reimbursed

No

Telework eligible

Yes as determined by agency policy

This job is open to
  • Federal employees - Excepted service

    Current excepted service federal employees.

  • Recent graduates

    Individuals who have graduated from an accredited educational institute or certificate program within the last 2 years or 6 years for Veterans.

  • The public

    U.S. citizens, nationals or those who owe allegiance to the U.S.

Clarification from the agency

Recent Graduates (US Citizens/Nationals) completing a qualifying degree/certificate within the last 2 yrs. of this application date (or will graduate 9 mo’s from this application date) may apply. Veterans (5 USC 2108) unable to apply due to military service during this 2-yr. period may have their eligibility extended to receive the full 2 yrs. of eligibility. The remaining 2-yr. eligibility period begins upon release from active duty and may not extend beyond 6 yrs. from completion of study.

Announcement number

19CE4-ITX0199-2210-5T9-IF

Control number

543447900

  • Duties
    Duties Summary

    WHERE CAN I FIND OUT MORE ABOUT THE PATHWAYS PROGRAM? For additional information regarding the Pathways Program, please refer to the following website: www.usajobs.gov/StudentsAndGrads

    See “Other Information” for Locations.

    Learn more about this agency
    Responsibilities

    IRS Recent Graduates Program affords developmental experiences in the Federal Government intended to promote possible careers in the civil service to individuals who have recently graduated from qualifying educational institutions or programs. Successful applicants are placed in a dynamic, developmental program with the potential to lead to a civil service career in the Federal Government. Following the completion of program requirements, selectees may be considered for non-competitive conversion to a career-conditional or term appointment. All conversion requirements will be identified in the Participant Agreement. Program requirements include but are not limited to:

    • Successful completion of at least 1-year of continuous service
    • Completion of at least 40 hours of interactive training
    • Demonstration of successful job performance
    • Meet the qualification standards for the position to which the Recent Graduate may be converted
    • Conversion to competitive service is not implied nor guaranteed
    • If selected, you will be placed in a position as an IT Specialist, GS-2210, 5/7/9 Career Ladder to GS-12

    WHAT DOES AN IT SPECIALIST CUSTOMER SUPPORT DO?An IT Specialist working in customer support provides technical support to customers who need advice, assistance, and training in applying hardware and software systems. Much of this work involves resolving difficult and complex problems, some unique to a single customer or organization, while others are more repetitive or similar to issues that have been handled and resolved before within the organizational component. As an IT Specialist (Customer Support) you will find that each day brings many new and exciting challenges, you will be exposed to the latest in information technology, and be recognized as an expert in your field.

    The following are the duties of this position at the GS-11You will have the opportunity to learn to perform these duties and will receive training to help you grow in this developmental position.

    As an IT Specialist (Customer Support) you will:

    • Coordinates, oversees or performs activities involving troubleshooting, installing, testing, and securing existing, new or updated voice or data communications equipment. Evaluates installations to ensure compliance and conformity to regulations, standards, and security compliance, technical and procedural requirements
    • Provides advice and assistance to customers on a large local problem to troubleshoot complex problems; and provides support in a manner that minimizes interruptions in customers’ ability to carry out critical business activities.
    • Develops contingency plans to ensure continuous availability and accessibility of network resources in the event of emergencies.
    • Identifies and analyzes critical problems and issues to determine nature of requirements, specifications,resources, constraints, security, and coordinates controls to ensure integrity of communication systems design and implementation.
    • Leads the local implementation of national projects to evaluate and report on new tools and trends in the customer support field such as browser-based and speech-enabled customer support services; recommends purchase of new tools to enhance the delivery of customer support services. Leads the implementation of national projects, reviews, validates, and standardizes problem resolutions for inclusion in the problem management database.
    • Leads the implementation of large scale projects such as: upgrading from hubs to switches; inventory control, equipment replacement, consolidation of regional networks; and redesigning network infrastructure in response to changes in network technologies or network requirements, such as VoIP taking into consideration telecommunications policies, regulations, standards, and requirements.
    • Serves as senior customer technical analyst with responsibility for projects, resolves the most complex customer problems; e.g., re-imaging customer workstations, correcting other workstations affected by similar problems, configuring hubs, switches, and routers, and troubleshooting interconnectivity and inter-operability of equipment and software requirements including operating systems. Serves as the primary contact with respect to major equipment installations, moves, maintenance, and acceptance testing of new, untried, computer equipment involving multiple sites.
    • Provides desk side guidance, documentation, and training on system, products, new technology and updated standard operating procedures (SOPs) to eliminate recurring errors, accomplish tasks or projects and where appropriate, provides recommendations for improvements.
    • Performs other duties as assigned.

    If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.
    WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at https://www.jobs.irs.gov/

    Travel Required

    Occasional travel - Travel may be required 1 to 5 nights per month

    Supervisory status

    No

    Promotion Potential

    11

  • Requirements
    Requirements Conditions Of Employment
    • Refer to "Other Information".
    • Click "Print Preview" to review the entire announcement before applying.
    • Must be a U.S. Citizen or National.

    .

    Qualifications

    You must meet the following requirements by the closing date of this announcement:

    GS-5 LEVEL: Three years of IT-related experience one year of which was equivalent to at least a level of difficulty and responsibility equivalent to the GS-4 grade level in the Federal service. This experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving. IT related experience for this position includes: Basic knowledge of IT processing functions to understand the stages to automate a work process. Experience must have also included work with clients and customers to assess and/or address their needs, and provide information or assistance relative to the products or services; communicate effectively both orally and in writing; and, identify and resolve problems, determine relevant information, demonstrate using sound judgment, and making recommendations. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst or other positions that required the use or adaptation of one or more of the fields identified and required computer programs and systems. OR Bachelor's or equivalent degree at an accredited college or university In computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR A degree that provided a minimum of 24 semester hours in the development or adaptation of applications, systems or networks. OR A combination of experience and education at an accredited college or university equivalent to 4 years as described in paragraphs above. You may combine the college credits you completed with any qualifying experience you have to total the equivalent of a four-year college education.

    GS-07 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-5 grade level in the Federal service: This experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving. Specialized experience for this position includes: Interviewing subject-matter personnel to get facts regarding work processes, and synthesizing the resulting data into charts showing information flow; operating computer consoles where this involved choosing from among various procedures in responding to machine commands or unscheduled halts; scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency; preparing documentation on cost/benefit studies where this involved summarizing the material and organizing it in a logical fashion; working directly with customers in obtaining information needed to establish or change accounts; translating detailed logical steps developed by others into language codes that computers accept where this required understanding of procedures and limitations appropriate to use of a programming language OR One year of graduate education at an accredited college or university in computer science, engineering, information science, information systems management, mathematics, operations research, statistics or technology management or in one or more of the fields identified above and required the development or adaption of applications, systems or networks. OR Superior Academic Achievement may be met by having a Bachelor’s degree, with one of the following: A GPA of 3.0 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last 2 years of study, or a GPA of 3.5 or higher on a 4.0 scale for all courses in the major field of study or those courses in the major completed in the last 2 years of study, or rank in the upper one third of the class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies. OR At least 1 year of combined graduate education and experience as defined in paragraphs above.

    GS-09 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service. This experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving. Specialized experience for this position includes: Experience in an IT field or work where the primary concern was the subject matter of the IT application. The assignments must have shown completion of the following, or the equivalent: Analysis of the interrelationships of pertinent components of the system; planning the sequence of actions necessary to accomplish the assignment; personal responsibility for at least a segment of the overall project. OR Master's or equivalent graduate degree or two full years of progressively higher level graduate education leading to a master's or equivalent graduate degree  in computer science, engineering, information science, information systems management, mathematics, statistics, operations research, engineering or technology management or in one or more of the fields identified above that required the development or adaptation of applications, systems or networks. One year of graduate education is creditable in accordance with its relationship to a year of full-time study at the school attended. OR At least 1 year of combined graduate education and experience as defined in paragraphs above.

    For Grades 5 THRU 11: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.

    In addition to the above, you must have, within the previous 2 years*, completed all educational requirements for a qualifying associates, bachelors, masters, professional, doctorate, vocational or technical degree or certificate from a qualifying institution; or intended graduation is no more than 9 months from date of application.For more information on education requirements go to Treasury’s Pathways Program.

    Veterans who, due to a military service obligation, were precluded from applying to a Recent Graduates Program during any portion of the 2 year eligibility period may have their eligibility period extended so that they receive the full 2 years of eligibility. The remaining 2-year eligibility period will begin upon his or her release or discharge from active duty. The veteran's eligibility period may not extend beyond 6 years from the date of completion of all requirements of an academic course of study.

    - The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis.
    - To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

    Education

    Additional information

    Positions are located in the Information Technology Division. Twenty-eight (28) positions are to be filled in any of the following locations:

    • 333 W. Pershing Road, Kansas City, MO 64108
    • 1999 Broadway, Denver, CO 80202
    • 3651 S IH-35, Austin, TX 78741
    • 1821 Directors Blvd., Austin, TX 78744
    • 300 North Los Angeles St, Los Angeles, CA 90012
    • 333 W Broadway, San Diego, CA 92101
    • 5000 Ellin Rd, Lanham-Seabrook, MD 20706
    • 801 Broadway, Nashville, TN 37203
    • 4050 Alpha Rd, Farmers Branch, TX 75244
    • 1111 Constitution Ave NW, Washington, DC 20224
    • 77 K Street NE, Washington, DC 20002
    • 4800 Buford Highway, Chamblee, GA 30341
    • 5740 Uptain Road, Eastgate Center, Chattanooga, TN 37411
    • 3848 West Columbus Drive, Tampa, FL 33607
    • 7850 S. W. 6th Court, Plantation, FL 33324
    • 1 Independent Drive, Suite 501, Jacksonville, FL 32202
    • 850 Trafalgar Court, Maitland, FL 32751
    • 51 SW First Avenue, Miami, FL 33130
    • 1835 Assembly Street, Columbia, SC 29201
    • 2970 Market Street, Philadelphia, PA 19104
    • 600 Arch Street, Philadelphia, PA 19106
    • 601 S. Henderson Road, King Of Prussia, PA 19406
    • 31 Hopkins Plaza, Baltimore, MD 21201
    • 1250 Edwin Miller Blvd, Martinsburg, WV 25404
    • 4905 Koger Boulevard, Greensboro, NC 27407
    • 10715 David Taylor Drive, Charlotte, NC 28262
    • 801 Tom Martin Drive, Birmingham, AL 35211
    • 401 W Peachtree St, Atlanta, GA 30308
    • 2888 Woodcock Blvd, Atlanta, GA 30341

    CONDITIONS OF EMPLOYMENT:

    • All selectees must sign a Pathways Participation Agreement.
    • Subject to 1-year trial period is required (Unless already completed)
    • We may select from this announcement or any other source to fill one or more vacancies. 
    • This is a non-bargaining unit position.
    • A 1-year probationary period is required.
    • Must successfully complete a background investigation including an FBI criminal history record check (fingerprint check).
    • Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency
    • If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
    • Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
    • Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.  Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
    • Undergo an income tax verification and review of prior performance/conduct.
    • Tour of Duty:  Monday - Friday 8:00 a.m. - 4:30 p.m.
    • Selected applicants who occupy positions in the competitive service must acknowledge the outcome of voluntarily leaving the competitive service prior to accepting an excepted service appointment in a Pathways Program. See 5 CFR 302.102 (b)(2)
    • Pathways is an Excepted Service Appointment, Schedule D, 5 CFR Part 362, and may not be combined with other excepted appointments(e.g. Sch A)

    How You Will Be Evaluated

    Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.

    Rating: Your application will be evaluated in the following areas: Technology Awareness, Technical Competence,Network Management, Information Technology Architecture, Information Systems/Network Security, Oral & Written Communication, Infrastructure Design. Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, (i.e., A = Superior, B = Highly Qualified, C= Qualified) depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

    Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.

    Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.

    This vacancy announcement will be used as a register to fill vacancies through 9/4/2020

    If you are a displaced or surplus Federal employee eligible for Career Transition Assistance Plan (CTAP), you must receive a score of category HIGHLY QUALIFIED or better to be rated as “well qualified" to receive special selection priority.


    To preview questions please click here.

    Background checks and security clearance
    Security clearance

    Not Required

    Drug test required

    No

  • Required Documents
    Required Documents

    A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).

    All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume Tips

    VETERANS' PREFERENCE DOCUMENTATION If you are claiming veterans’ preference, you must submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge. Ten-point preference eligibles must also submit an Application for 10-point Veteran Preference, SF-15, along with the required documentation listed on the back of the SF-15 form. For more information on veterans' preference view FedsHireVets.

    Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP) DOCUMENTATION If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs both within and outside the commuting area.

    EDUCATION DOCUMENTATION: For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits
    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

    Our comprehensive benefits are very generous. Our benefits package includes:

      • Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.
      • Ten paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.
      • Access to insurance programs that may be continued after you retire.
      • A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.
      • A retirement program which includes employer-matching contributions.
      • Learn more about Federal benefits programs at: Pay and benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • How to Apply
    How to Apply

    The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.

    This is an open continuous roster announcement which allows applicants to apply up to the last cutoff date listed in the announcement.  The roster open period is 08/29/2019 through 06/01/2020.  The roster will be used to fill an anticipated 28 vacancies throughout the next 12 months. Selections may be made through 09/4/2020.  Contingent upon funding and space requirements, one or more vacancies may be filled at the locations listed in this announcement as they become available. Applicants need to apply and/or update their applications by 11:59 pm ET at the close of each of the following cutoff dates to be considered: 9/05/2019, 12/03/2019, 3/03/2020, 6/01/2020

    Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at https://www.jobs.irs.gov/midcareer/reasonable-accommodation.html. We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis; please contact us if you require this for any part of the application and hiring process.

    If you are an applicant with a disability, you may contact the IRS Disability Employment Program Coordinator, at Deborah.L.Smith2@irs.gov about special appointment authorities for persons with disabilities, in addition to applying for this job announcement. 

    • To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the "Apply Online" button and follow the prompts.
    • You will be re-directed to Treasury’s CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.
    • To complete, you must click the “Finish” button located at the bottom of the “Application Review” page.
    • To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application and the documentation received.
    • To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

    If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at mailto:careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk.

    Agency contact information Charles Lopez Charles Lopez
    Address

    INTERNAL REVENUE SERVICE
    1040 Waverly Ave
    Stop 13
    Holtsville, New York 11742
    United States
    Learn more about this agency

    WHY IS THE IRS A GREAT PLACE TO WORK? As an IRS employee, you will feel proud knowing you helped make America stronger while working at one of the world’s biggest financial institutions. You will be part of an organization that collects over $2 trillion in revenue and processes over 200 million tax returns annually. We are proud of how we apply the tax law with integrity and fairness to all. The IRS hires talented and dedicated individuals from many backgrounds, including accounting, business, finance, law enforcement & information technology. You will be challenged & supported on a daily basis. Whether you are just starting out or looking for a new opportunity, consider an IRS career.

    Next steps

    You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”

    Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change in the workplace or the way things are customarily done that provides an equal employment opportunity to an individual with a disability. Under the Rehabilitation Act of 1973 the Equal Employment Opportunity Commission (EEOC) must provide reasonable accommodations:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

Legal and regulatory guidance

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.