It Specialist Month Roster Customer Support Job

Vacancy No. 19CE1-ITX0164-2210-5T11-D Department Internal Revenue Service
Salary $39,944.00 to $96,080.00 Grade 05 to 11
Perm/Temp Permanent FT/PT Full-time
Open Date 4/2/2019 Close Date 2/3/2020
Job Link Apply Online Who may apply Public
Locations:
PHOENIX, AZFRESNO, CAOAKLAND, CASAN JOSE, CA
DENVER, COHARTFORD, CTNEW HAVEN, CTWASHINGTON, DC
JACKSONVILLE, FLMIAMI, FLTAMPA, FLATLANTA, GA
ATLANTA, GACHICAGO, ILINDIANAPOLIS, INLOUISVILLE, KY
NEW ORLEANS, LABALTIMORE, MDDETROIT, MIKANSAS CITY, MO
CHARLOTTE, NCOMAHA, NEEDISON, NJMOUNTAINSIDE, NJ
SPRINGFIELD, NJBUFFALO, NYARMONK, NYCLEVELAND, OH
INDEPENDENCE, OHOKLAHOMA CITY, OKPORTLAND, ORPHILADELPHIA, PA
PITTSBURGH, PAGUAYNABO, PRFRANKLIN, TNMEMPHIS, TN
NASHVILLE, TNAUSTIN, TXDALLAS, TXHOUSTON, TX
OGDEN, UTHAMPTON, VANORFOLK, VARICHMOND, VA
SEATTLE, WABECKLEY, WV


Job Description (Please follow all instructions carefully)

Overview

  • Open & closing dates

    Opening and closing dates 04/02/2019 to 02/03/2020

  • Service

    Competitive

  • Pay scale & grade

    GS 05 - 11

  • Salary

    $39,944 to $96,080 per year

  • Appointment type

    Permanent

  • Work schedule

    Full-Time

This job is open to

Clarification from the agency

-US Citizens and Nationals -No prior Federal experience is required

Announcement number

19CE1-ITX0164-2210-5T11-D

Control number

529231500

  • Duties

    Duties

    Summary

    WHAT IS THE INFORMATION TECHNOLOGY DIVISION? The mission of IRS Information Technology is to provide leadership in the delivery of information technology solutions that anticipate and meet enterprise-wide needs by empowering employees to deliver customer-centered, value-creating systems, products, services, and support.

    See Other Information for Locations

    Learn more about this agency

    Responsibilities

    WHAT DOES AN IT SPECIALIST (CUSTOMER SUPPORT) DO? An Information Technology (IT) Specialist working in customer support provides technical support to customers who need advice, assistance, and training in applying hardware and software systems. Much of this work involves resolving difficult and complex problems, some unique to a single customer or organization, while others are more repetitive or similar to issues that have been handled and resolved before within the organizational component. As an IT Specialist (Customer Support) you will find that each day brings many new and exciting challenges, you will be exposed to the latest in information technology, and be recognized as an expert in your field

    As an Information Technology Specialist (Customer Support) you will:

    • Provide advice and assistance to customers; troubleshoot complex problems; and provide support in a manner that minimizes interruptions in customers' ability to carry out critical business activities.
    • Prepare standard login scripts and establishing network access protocols to enable customers to gain local or remote access.
    • Review, validate and standardize problem resolutions for inclusion in the problem resolution database.
    • Provide technical support and expertise in resolving the most complex customer problems; e.g., by re-imaging customer workstations and correcting other workstations affected by similar problems.
    • Evaluate and report on new tools and trends in the customer support field such as browser-based and speech-enabled customer support services; organize vendor demonstration sessions for other specialists; and recommend purchase of new tools to enhance the delivery of customer support services.

    If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

    WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov IRSIT Jobs

    Travel Required

    Occasional travel - 1-5 nights per month may be required.

    Supervisory status

    No

    Promotion Potential

    11

  • Requirements
  • Required Documents
  • Benefits
  • How to Apply
  • Fair & Transparent

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.