The Defense Logistics Agency (DLA) is a U.S. Department of Defense (DoD) agency. DLA provides worldwide logistics support for the missions of the Military Departments and the Unified Combatant Commands under conditions of peace and war. It also provides logistics support to other DoD Components and certain Federal agencies, foreign governments, international organizations, and others as authorized.
Learn more about this agency
A total of six (6)
vacancies will be filled from JOA 2026546 and JOA 2026554. If applying at the
GS-7 or GS-9 level, use vacancy 2026546. If applying at the GS-11 level, use
DUTIES: As a Management
and Program Analyst, PD # H201340 (11) you
will be responsible for the following duties:
incumbent determines customer needs and recommends solutions that provide the
best value product or service.
as a liaison for in-house services to ensure customer requirements are met in a
timely manner and a quality product is delivered.
as the primary point of contact within the organization for the coordination or
resolution of customer service/customer relations issues, provides information
or assistance in identifying customer document services needs related to:
Electronic Document Management (EDM), Equipment Management Solutions (EMS),
Document Services Online (DSO), Document Services Customer Accounts Online
(DCAO), Government Printing Office (GPO) services, printed products and various
markets and sells the full range of product and services offered by Document
Services to a diverse and geographically dispersed customer base across all
levels of rank and responsibility.
· Coordinates the customer centric relationships
within the organization maintaining regular contact with and performs as the
primary customer point of contact of assigned customer base
50% or less - Travel may be required for this position.
Who May Apply
This job is open to…
Current Permanent DLA Document Services Employees ONLY. ICTAP (Must be in Commuting Area). Individuals eligible for the following Special Appointing Authorities are not required to be in commuting area: Individuals with Disabilities, 30% Disabled Vet or more, Veterans Employment Opportunities Act (VEOA)http://www.dla.mil/Portals/104/Documents/Careers/downloads/AOC%20Eligibility%20Definitions%2020140611.pdf
Questions? This job is open to 4 groups.