Program Specialist Biometrics Customer Engagement Job in ARLINGTON, VA

Vacancy No. Department National Protection and Programs Directorate
Salary $112,021.00 to $145,629.00 Grade 14 to 14
Perm/Temp Permanent FT/PT Full-time
Open Date 9/14/2017 Close Date 9/20/2017
Job Link Apply Online Who may apply Public

Job Description (Please follow all instructions carefully)
  • Duties



    The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. DHS Components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws; safeguard cyberspace; and ensure resilience to disasters. We achieve these vital missions through a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.

    This position is located in the Office of Biometric and Identity Management (OBIM). Joining the Office of Biometric Identity Management (OBIM) means providing biometric identity services to DHS and its mission partners that advance informed decision making by producing accurate, timely, and high fidelity biometric identity information while protective individuals' privacy and civil liberties.

    This position is ideal for a professional looking for an opportunity to ensure full and accurate identification and formulation of customers' interests and needs regarding biometric identity services, communicating and addressing customers' concerns with biometric identity services, and advocating the continuation and enhancement of critical DHS operations through the use of OBIM services. This position has a starting salary of $112,021 and closing salary of $145,629.

    Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.

    Relocation expenses are not authorized. Other recruitment incentives may be authorized.

    Who May Be Considered:

    Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.

    Merit promotion and/or non-competitive referral lists may be issued based on the needs of the agency.

    More than one selection may be made from this announcement.

    Appointments are subject to the availability of funds.

    Learn more about this agency


    Major duties include, but are not limited to, the following:

    • Serving as a technical expert on the critical business and operational needs/requirements of OBIM's customers, maintaining continuous liaison with customers to formulate, articulate, coordinate, and advocate biometric identity services and systems capability development and service level enhancements.
    • Participating in the development and documentation of long and short-range planning efforts ensuring biometric service enhancements are incorporated into OBIM sustainment and development priorities.
    • Ensuring business and technical solutions are developed, delivered, and meet the operational needs of internal and external stakeholders, including other federal agencies, state, local, and tribal entities as well as other external and international partners.
    • Coordinating customer requirements among organizational units in all stages of capability delivery, including project design, project implementation, and operational phases.

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


    Who May Apply

    This job is open to…

    U.S. Citizens and Status Candidates (this includes Merit Promotion, Status Candidates, Former Overseas Employees, CTAP, ICTAP, VRA, VEOA, 30% or More Disabled, EVHO, Schedule A, Military Spouses, Americorps, Peace Corps, Vista, Interchange Agreement Eligibles, Land Management, and National Guard).

    Questions? This job is open to 8 groups.

  • Requirements
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  • Benefits
  • How to Apply
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This job originated on For the full announcement and to apply, visit Only resumes submitted according to the instructions on the job announcement listed at will be considered.

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.

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