Senior Guest Services Representative Job in WARREN AFB

Vacancy No. 20-4ZFSV880655 Department Air Force Global Strike Command
Salary $9.98 to $18.39 Grade 2 to 2
Perm/Temp Permanent FT/PT Full-time
Open Date 2/14/2020 Close Date 2/27/2020
Job Link Apply Online Who may apply Public
Locations:
WARREN AFB


Job Description (Please follow all instructions carefully)
Overview
  • Open & closing dates

    Opening and closing dates 02/14/2020 to 02/27/2020

  • Service

    Competitive

  • Pay scale & grade

    NF 2

  • Salary

    $9.98 to $18.39 per hour

  • Appointment type

    Permanent

  • Work schedule

    Full-Time

Locations

Few vacancies in the following location:

  • Warren AFB, WY
Relocation expenses reimbursed

No

Telework eligible

No

This job is open to
  • The public

    U.S. citizens, nationals or those who owe allegiance to the U.S.

Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

Announcement number

20-4ZFSV880655

Control number

559975800

  • Duties
    Duties Summary


    About the position:
    This position will be assigned to the Crow Creek Inn Lodging facility at F. E. Warren AFB.

    This position is considered Regular Full-Time (RFT). You are guaranteed 35 hours, but have the potential to work up to 40 hours/week. You may be required to work a rotating schedule that may include nights, weekends and holidays. As a RFT employee, you are eligible to earn annual/sick leave and for benefits, to include Health/Dental, Life Insurance, 401k and NAF Retirement.

    Learn more about this agency
    Responsibilities

    Responsibilities include, but are not limited to:

    • Performs as a Senior Guest Services Representative in support of the front desk/office operations for Lodging
    • Responsible for relaying work instructions from supervisor; provides on the job training for new employees
    • Assists in correcting clerical and system errors
    • Maintains log of incidents and reports
    • Reports all violations of safety to immediate supervisor
    • Ensures adequate stock supplies and equipment as available to do the work
    • Resolves straightforward guest complaints, and documents situations with outcomes
    • Receives and confirms room reservations
    • Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report


    If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/10726507

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    None

  • Requirements
    Requirements Conditions Of Employment
    • This position requires the incumbent to complete a background investigation with favorable results.
    Qualifications
    Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 02/27/2020

    Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference

    In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

    Qualifying Experience:
    Experience needed:
    • Utilizing automated systems and computer software (i.e., hotel property management system or equivalent)
    • Providing verbal and written communication tactfully when attending to the needs of guests and enforcing various policies, requirements and rules of the facility
    • Performing front desk duties
    • Previous experience leading the work of others is highly desirable
    The position requires the incumbent to meet state and legal age requirement for sale of alcoholic beverages.
    Education

    Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

    Additional information

    • Individual must fully meet qualification/eligibility/background requirements for this position
    • Male applicants born after December 31, 1959 must be registered for Selective Service
    • Direct deposit is required
    • Satisfactorily complete an employment verification (E-Verify) check
    • A probationary period may be required
    • Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD)
    • Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
    • Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
    • Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.

    How You Will Be Evaluated

    Your resume and supporting document will be evaluated against the qualifications of the position.

    Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

    You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

    To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.

    Background checks and security clearance
    Security clearance

    Not Required

    Drug test required

    No

    Position sensitivity and risk

    Non-sensitive (NS)/Low Risk

    Trust determination process

    Suitability/Fitness

  • Required Documents
    Required Documents

    Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:

    • Resume


    Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement.
    If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

    Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:

    • Cover Letter
    • DD-214/ Statement of Service
    • Diploma/ GED
    • Disability Letter (VA)
    • License
    • Other (1)
    • Other (2)
    • PCS Orders
    • Professional Certification
    • Proof of Marriage Status
    • Resume
    • Separation Notice (RIF)
    • SF-50/ Notification of Personnel Action
    • Transcript


    As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

    NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

  • Benefits
    Benefits

    http://www.myairforcelife.com/Employment/Benefits.aspx

  • How to Apply
    How to Apply

    To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.

    The complete application package must be submitted by 11:59 PM (EST) on 02/27/2020 to receive consideration.

    To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.

    Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

    After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.

    You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.

    It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

    Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant

    To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status

    Agency contact information FE Warren NAF HR Office FE Warren NAF HR Office
    Address

    FE Warren Sustainment Services Flight
    90 FSS/FSCN, 7105 Randall Ave
    FE Warren AFB, WY 82005-2987
    US
    Learn more about this agency

    Thank you for considering employment with Air Force Services Non-Appropriated Funds (NAF) at F.E. Warren AFB, Cheyenne, Wyoming.

    Francis E. Warren AFB became the nation's first operational Intercontinental Ballistic Missile base with the introduction of the Atlas missile in 1958. Today, the Mighty Ninety operates Minuteman III (LGM-30G) ICMS/ on full 24-hours a day, 365 days a year. The Mighty Ninety, inspired by heritage, empowered by Airmen and driven by innovation. The world's most trusted, dominant ICBM force.

    As the state capital and the Union Pacific Railroad's dividing point, Cheyenne is both the political and economic hub of the state. The "Magic City on the Plains" is the crossroads of the Old West and the New West, a community where the romance of the western tradition thrives alongside the most modern businesses competing in the global economy. Most residents agree the city's greatest asset is its "livability." Clean air, little traffic congestion, relatively low crime, affordable housing, low taxes and cost of living, good schools, recreational and cultural activities, good health care, and yes, even an attractive climate are a few benefits of the Cheyenne community.

    Visit our careers page

    Learn more about what it's like to work at Air Force Global Strike Command, what the agency does, and about the types of careers this agency offers.

    https://www.warren.af.mil//

    Next steps

    If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Legal and regulatory guidance

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.