Visitor Services Informaton Assistant Job

Vacancy No. 20-R3-OCR-VSIA-6-7DP Department Forest Service
Salary $38,921.00 to $43,251.00 Grade 6 to 7
Perm/Temp Permanent FT/PT Full-time
Open Date 7/15/2020 Close Date 1/14/2021
Job Link Apply Online Who may apply Public
Locations:
ALPINE, AZCAMP VERDE, AZCHINO VALLEY, AZDOUGLAS, AZ
DUNCAN, AZFLAGSTAFF, AZFREDONIA, AZGLOBE, AZ
HAPPY JACK, AZHEREFORD, AZLAKESIDE, AZMESA, AZ
NOGALES, AZOVERGAARD, AZPAYSON, AZPHOENIX, AZ
PRESCOTT, AZROOSEVELT, AZSAFFORD, AZSCOTTSDALE, AZ
SEDONA, AZSPRINGERVILLE, AZTUCSON, AZGRAND CANYON, AZ
WILLIAMS, AZALAMOGORDO, NMALBUQUERQUE, NMBLOOMFIELD, NM
CANJILON, NMCARLSBAD, NMCLAYTON, NMCLOUDCROFT, NM
COYOTE, NMCUBAEL RITO, NMESPANOLA, NM
GLENWOOD, NMGRANTS, NMJEMEZ SPRINGS, NMLAS VEGAS, NM
MAGDALENA, NMMIMBRES, NMMOUNTAINAIR, NMPECOS, NM
PENASCO, NMQUEMADO, NMQUESTA, NMRESERVE, NM
RUIDOSO, NMSANTA FE, NMSILVER CITY, NMTAOS, NM
TIJERAS, NMTRES PIEDRAS, NMTRUTH OR CONSEQUENCES, NMCHEYENNE, OK


Job Description (Please follow all instructions carefully)
Overview
  • Open & closing dates

    Opening and closing dates 07/15/2020 to 01/14/2021

  • Service

    Competitive

  • Pay scale & grade

    GS 6 - 7

  • Salary

    $38,921 to $43,251 per year

    Salary wage as shown is for Rest of the U.S. For more information, refer to the Office of Personnel Management, Salary and Wages web page.

  • Appointment type

    Permanent

  • Work schedule

    Full-Time

Locations

Few vacancies in the following locations:

  • Alpine, AZ
  • Camp Verde, AZ
  • Chino Valley, AZ
  • Douglas, AZ
  • Duncan, AZ
  • Flagstaff, AZ
  • Fredonia, AZ
  • Globe, AZ
  • Happy Jack, AZ
  • Hereford, AZ
  • Lakeside, AZ
  • Mesa, AZ
  • Nogales, AZ
  • Overgaard, AZ
  • Payson, AZ
  • Phoenix, AZ
  • Prescott, AZ
  • Roosevelt, AZ
  • Safford, AZ
  • Scottsdale, AZ
  • Sedona, AZ
  • Springerville, AZ
  • Tucson, AZ
  • Tusayan, AZ
  • Williams, AZ
  • Alamogordo, NM
  • Albuquerque, NM
  • Bloomfield, NM
  • Canjilon, NM
  • Carlsbad, NM
  • Clayton, NM
  • Cloudcroft, NM
  • Coyote, NM
  • Cuba, NM
  • El Rito, NM
  • Espanola, NM
  • Glenwood, NM
  • Grants, NM
  • Jemez Springs, NM
  • Las Vegas, NM
  • Magdalena, NM
  • Mimbres, NM
  • Mountainair, NM
  • Pecos, NM
  • Penasco, NM
  • Quemado, NM
  • Questa, NM
  • Reserve, NM
  • Ruidoso, NM
  • Santa Fe, NM
  • Silver City, NM
  • Taos, NM
  • Tijeras, NM
  • Tres Piedras, NM
  • Truth or Consequences, NM
  • Cheyenne, OK
Relocation expenses reimbursed

Yes Relocation expenses may be reimbursed at the discretion of management in accordance with agency policy.

Telework eligible

Yes as determined by agency policy

This job is open to
  • The public

    U.S. citizens, nationals or those who owe allegiance to the U.S.

Announcement number

20-R3-OCR-VSIA-6-7DP

Control number

573525900

  • Duties
    Duties Summary

    These positions are located on a Forest Service unit, where the incumbent serves as a Visitor Services Information Assistant, with duties including the dissemination of information and interpretative assistance to the public through various means for Region 3.

    Learn more about this agency
    Responsibilities
    • The responsibilities listed below are at the full performance level.
    • Maintain accurate records to account for monies collected from visitor sales.
    • Operate a variety of audio and visual equipment to disseminate information to the public.
    • Publicize handouts and flyers on safety, events, and various items to promote public awareness.
    • Plan and present interpretive talks and programs to disseminate information.
    • Greet visitors and responds to various inquiries on agency matters.
    • Provide information to visitors on various areas of forest for utilization.
    • Deliver security and safety procedures to visitors.
    • Determine how to appropriately assimilate and disseminate information to public based on situational climate.
    • Review permit holders' annual financial reports for determination of final fee calculations.
    Travel Required

    Occasional travel - Occasional travel may be required for fieldwork, site visits, trainings and or/meetings.

    Supervisory status

    No

    Promotion Potential

    7

  • Requirements
    Requirements Conditions Of Employment
    • Must be a U.S. Citizen or National.
    • Males born after 12-31-59 must be registered for Selective Service or exempt.
    • Subject to satisfactory adjudication of background investigation and/or fingerprint check.
    • Successful completion of one-year probationary period, unless previously served.
    • Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
    • Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit E-Verify.
    • Positions may be filled as career ladders (GS-06/07), or may be filled at (GS-06) level only, or may be filled at the full performance (GS-07) level only, dependent upon the individual unit's needs.
    Qualifications
    In order to qualify, you must meet the eligibility and qualifications requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position, visit the Office of Personnel Management's General Schedule Qualification Standards.

    Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education. Provide course descriptions as necessary.

    Specialized Experience Requirement:

    For the GS-06: You must have one year of specialized experience equivalent to the GS-05 in the Federal service. Specialized experience is defined as one or more of the following: Served as a collection officer for the sale of maps, permits, passes and accounted for inventory, supplies and monies collected; answered phones and greeted visitors; reported visitor center statistics such as visitor numbers and activities for project planning; arranged informational interpretive displays and provided information to the public; assisted with drafts and edits content for the internal and external websites, as well as providing technical assistance on appearance, design, layout and delivery of the communications content; OR One full year (18 semester hours) of successfully completed graduate level education if the coursework is directly related to the work of the position (for example -Business Administration or Accounting); OR Combinations of graduate level education that is directly related to the position and specialized experience.

    For the GS-07:You must have one year of specialized experience equivalent to the GS-06 in the Federal service. Specialized experience is defined as one or more of the following: Served as the point of contact for the dissemination of public information of a specific work program for a unit; produced brochures, promotional materials, website and social media content, news releases, and/or newsletters used in support of a public information program; reviewed documents for accuracy and compliance and/or formally responded to inquiries and resolved issues related to a specific work program; developed curriculum, materials, and event planning for interpretive and conservation education programs; and/or served as a point of contact for the public for the sale of items such as books, maps, t-shirts, permits, passes or tickets and accounted for inventory, supplies and monies collected as part of an interpretive and conservation education program; OR One full year (18 semester hours) of successfully completed graduate level education if the coursework is directly related to the work of the position (for example -Business Administration or Accounting); OR Combinations of graduate level education that is directly related to the position and specialized experience.

    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
    Education

    This job does not have an education qualification requirement.

    Additional information

    THIS IS AN OPEN CONTINUOUS ANNOUNCEMENT. This type of announcement provides the Forest Service with a readily available source of applicants when vacancies occur. Eligibility and qualifications will be verified when there is a vacancy for the location and grade for which you applied. Information on specific locations where jobs are being filled and the dates when applications are due for these locations can be found at https://fsoutreach.gdcii.com/Outreach.

    Career Transition Assistance Plan (CTAP), Reemployment Priority List (RPL), or Interagency Career Transition Assistance Plan (ICTAP): To exercise selection priority for this vacancy, CTAP/RPL/ICTAP candidates must meet the basic eligibility requirements and all selective factors. CTAP/ICTAP eligibles must meet the agency's definition for a quality candidate as provided in the How You Will Be Evaluated section of this announcement to be considered.

    The USDA Forest Service has legislative authority to recruit and fill Permanent (Career/Career-Conditional), Temporary, and Term Appointments under the USDA Demonstration Project. Under this authority, any U.S. citizen may apply.

    If you are selected for a position with further promotion potential, you will be placed under a career development plan, and may be non-competitively promoted if you successfully complete the requirements and if recommended by management. However, promotion is not guaranteed.

    Selectee will be responsible for tax obligations related to payments for moving expenses - 2017 Tax Cuts and Job Act, Public Law 115-97. Questions should be directed to the Travel Help Desk, 877-372-7248, Option 1, or email .

    Bargaining Unit Status: Eligible - Coverage is dependent upon unit location.

    Forest Service daycare facilities are not available.

    Government housing may be available.

    This position may be eligible for telework and other flexible work arrangements.

    Recruitment or Relocation Incentive may be authorized. Final determination will be made at the time of job offer.

    We may select from this announcement or any other source to fill one or more vacancies.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications.

    You will be evaluated in accordance with the category rating procedure as defined in the USDA Demonstration Project Plan. Applicants who meet the basic minimum qualification requirements established for the position will be placed in the Eligible category. You will be further evaluated against criteria for placement in the Quality category. This evaluation is based on the level of your experience, education, and/or training as determined by your responses to the Assessment Questionnaire. Individuals with veterans' preference are listed ahead of applicants who do not have veterans' preference within each category.

    Note: If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your score may be adjusted to more accurately reflect your abilities, or you may be found ineligible. Please follow all instructions carefully. Errors or omissions may affect your rating. Providing inaccurate information on Federal documents could be grounds for non-selection or disciplinary action up to including removal from the Federal service.

    To view the application form, visit: https://apply.usastaffing.gov/ViewQuestionnaire/10855526

    Background checks and security clearance
    Security clearance

    Other

    Drug test required

    No

    Position sensitivity and risk

    Non-sensitive (NS)/Low Risk

    Trust determination process

    Credentialing, Suitability/Fitness

  • Required Documents
    Required Documents

    The following documents are required for your applicant package to be complete. Our office cannot be responsible for incompatible software, illegible fax transmissions, delays in the mail service, your system failure, etc. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration.

    Resume that includes: 1) personal information such as name, address, contact information; 2) education; 3) detailed work experience related to this position as described in the responsibilities section including work schedule, hours worked per week, dates of employment; title, series, grade (if applicable); 4) supervisor's phone number and whether or not the supervisor may be contacted for a reference check; 5) other qualifications.

    If education is required or you are using education to qualify, you must submit a copy of your college transcripts. An unofficial copy is sufficient with the application; however, if you are selected, you will be required to submit official transcripts prior to entering on duty. Education must have been successfully obtained from an accredited school, college or university. If any education was completed at a foreign institute, you must submit with your application evidence that the institute was appropriately accredited by an accrediting body recognized by the U.S. Department of Education as equivalent to U.S. education standards. There are private organizations that specialize in this evaluation and a fee is normally associated with this service. All transcripts must be in English or include an English translation.

    If claiming veteran's preference, you must submit a DD214, Certificate of Release from Active Duty, which shows dates of service and discharge under honorable conditions. If currently on active duty you must submit a certification of expected discharge or release from active duty service under honorable conditions not later than 120 days after the date the certification is submitted. Veteran's preference must be verified prior to appointment. Without this documentation, you will not receive veteran's preference and your application will be evaluated based on the material(s) submitted.

    If claiming 10-point veteran's preference you must provide the DD214 or certification requirements (see above bullet), plus the proof of entitlement of this preference as listed on the SF-15 Application for 10-point Veterans' Preference. The SF-15 should be included but is not required. Failure to submit these documents could result in the determination that there is insufficient documentation to support your claim for 10-point preference. For more information on veterans' preference visit FEDSHIREVETS.

    Surplus or displaced employees eligible for CTAP, RPL, or ICTAP priority must provide: proof of eligibility (RIF separation notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity termination), SF-50 documenting separation (as applicable), and your most recent SF-50 noting position, grade level, and duty location with your application per 5 CFR 330.

  • Benefits
    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • How to Apply
    How to Apply

    Please view Tips for Applicants - a guide to the Forest Service application process.

    Read the entire announcement and all instructions before you begin. You must complete this application process and submit all required documents electronically by 11:59p.m. Eastern Time (ET) on the closing date of this announcement.

    Applying online is highly encouraged. We are available to assist you during business hours (8:00a.m. - 4:00p.m. (MST), Monday - Friday. If applying online poses a hardship, contact the Agency Contact listed below well before the closing date for an alternate method. All hardship application packages must be returned to Human Resources no later than noon ET on the closing date of the announcement in order for it to be entered into the system prior to the closing date.

    This agency provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Contact the Agency Contact to request this.

    To begin, in USAJOBS click "Apply" and follow the instructions to attach your resume and required documents, complete the assessment questionnaire, and submit your application.

    NOTE: If a document is resubmitted, it replaces the previous submission, which means the previous document is no longer available to the Human Resources Office. If you are adding to, rather than replacing a previous submission, you must upload both the old document and the new document. You must verify that uploaded documents from USAJOBs transfer into the Agency's staffing system as there is a limitation to the number of documents that can be transferred. However, once in the Agency's staffing system, you will have the opportunity to upload additional documents. Applicants may combine all like required documents (e.g. SF-50s or veteran docs) into one or more files and scan for uploading into the application. Each file must not exceed 3MB. Grouping like documents into files will simplify the application process. Documents must be in one of the following formats: GIF, JPEG, JPG, PDF, PNG, RTF, or Word (DOC or DOCX). Uploaded documents may not require a password, digital signature, or other encryption to open.

    Agency contact information HRM Contact Center HRM Contact Center
    Address

    USDA Forest Service HRM Contact Center
    DO NOT MAIL IN APPLICATIONS, SEE INSTRUCTIONS IN THE ANNOUNCEMENT.
    Albuquerque, NM 87109
    US
    Learn more about this agency

    A career with the Forest Service will challenge you to manage and care for more than 193 million acres of our nation's most magnificent lands, conduct research through a network of forest and range experiment stations and the Forest Products Laboratory, and provide assistance to State and private forestry agencies.

    It's an awesome responsibility - but the rewards are as limitless as the views.

    Next steps

    Your application will be reviewed to verify that you meet the eligibility and qualification requirements for the position prior to issuing referral lists to the selecting official. If further evaluation or interviews are required, you will be contacted. Log in to your USAJOBS to check your application status.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Legal and regulatory guidance

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.