ADMIN SPEC NF3* (Transition Readiness Program Assistant)

Department of the Navy

U.S. Marine Corps

HENDERSON HALL MCCS

Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Open to Public

Duties

Serves as the initial point of contact for the program; greets and receives clients and assists in identifying the immediacy of need, screens calls, and provides warm handoffs to appropriate service providers. Assists clients with scheduling transition assistance activities, counseling, and classes and provides reminder/follow-up communication to clients. Arranges and maintains appointment calendars for the TRP office as directed. Ensures clients¿ service needs are met by making scheduling adjustments to support attendance and by providing follow up support to ensure communication is provided in a timely manner through approved or preferred communication channels. Accommodates clients based on needs. Assists military members transition into the civilian sector by determining the type of support and/or assistance needed or requested, assessing if more intensive service is needed, and making appropriate referrals as needed.

Drafts and proofreads complex correspondence per applicable guidelines and Naval correspondence manuals. Produces spreadsheets, graphs, charts, and reports; and collects data and compiles administrative reports. Supports all administrative-related duties associated with conducting unit-level inspections through the Commanding General¿s Inspection Program (CGIP) and Marine Corps Family Program (MCFP) Certification; participates in MCFP certification interviews and observations as requested. Maintains program literature, materials, social media, and all other marketing materials and resources. Coordinates marketing requests with the TRP leadership and the marketing department as needed. Participates in program outreach events as directed. Attends professional meetings, education conferences, training workshops, HQMC conference calls, and annual trainings as required, to maintain and improve professional competence.

Assists in the scheduling and coordination of all seminars, workshops, courses, and events such as career/job fairs, Pre-Separation Counseling Briefs, Unit Transition Coordinator (UTC)/Commander/Designee training, Transition Readiness Seminar (TRS) courses, and all other as directed. Maintains classroom schedules and takes attendance. Follows up with clients and reschedules appointments to ensure mandated hours of instruction are met. Ensures the necessary audio-visual equipment is available and operational. Assists in classroom setups to include seating, training aids, flip charts, whiteboards, and podiums to maximize training effectiveness. Arranges and coordinates meetings and conferences and takes and prepares meeting notes. Arranges and assists with the preparation of travel and transportation requests and documents as directed. Maintains adequate supplies to support TRP¿s programs and events. Other duties as assigned.

Requirements

Conditions of employment

See Duties and Qualifications

EVALUATIONS:

Qualifications

Three years experience in the performance of clerical duties such as typing, filing, record keeping, multi-line phone coverage, etc. Must be able to operate a personal computer, printer, etc., and have current knowledge of various office computer programs and software applications. Proficient knowledge of Microsoft Office. Skill to prepare documentation and presentations in proper format in accordance with naval correspondence rules of grammar and punctuation.

In-depth knowledge and understanding of benefits for service members. Ability to ascertain the needs of clients and provide appropriate guidance. Must be able to incorporate and rapidly adapt to changing facets, priorities, and procedures.

Basic knowledge of administrative policies, principles, concepts, and procedures, and the ability to apply such knowledge in performing work within established procedures and systems, including the ability to maintain confidentiality and professionalism. Ability to collect, evaluate, and disseminate information.

Excellent oral and written communication skills. Experience that reflects the ability to communicate effectively and professionally both orally and in writing. Skill in establishing and maintaining effective working relationships using tact, diplomacy, emotional intelligence, and overall professionalism. Knowledge of customer service practices and principles. Must be able to obtain and maintain a Secret Clearance.

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.secnav.navy.mil/donhr/Site/Pages/No-Fear-Act.aspx

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents:

*Education/certification certificate(s), if applicable.

*If prior military, DD214 Member Copy

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:

• Stability of Federal Civilian Service

• People with passion for doing work that matters

• Quality of Work Life Balance

• Competitive Pay

• Comprehensive Benefit Packages

• Marine Corps Exchange and Base Facility Privileges

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

Required Documents

Varies - Review "OTHER INFORMATION"

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

All applications must be submitted online via the MCCS Careers website.

Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.

Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your applica`tion status.

Agency contact information