Clarification from the agency

This job is open to current, permanent federal employees serving under career/career-conditional competitive service appointments or excepted service appointments eligible under an Interchange Agreement; persons eligible for non-competitive appointment under special appointment authorities; current or former employees eligible under CTAP/ICTAP or reinstatement; and veterans eligible to apply under Veterans Employment Opportunity Act (VEOA), and/or 30% or more disabled veterans.

Major Duties:

• Conducts research and processes both financial and non-financial transactions using specialized hardware and multiple specialized computer systems
• Sorts, opens, and reviews incoming mail, that often includes checks and check remittance forms, verifying the accuracy of the payment and remittance form, correcting any inaccurate remittance forms, and escalating check contradictions between legal line and courtesy box to ensure the accurate posting of transactions.
• Generates remittance forms when they are not included.
• Operates high speed check processing equipment to encode, endorse, and balance daily check cashing transactions for reconciliation between the Federal Reserve Bank, the U.S. Treasury, the check processing system, and the accounts receivable with DMC.
• Serves as a point of contact to assist with reconciliation of deposit tickets for batch processing files and interacts with contacts at the Federal Reserve, the U.S. Treasury, as well as other offices within VA.
• Conducts comprehensive research in multiple systems of software regarding checks received without proper remittance forms to facilitate the application of check proceeds to the appropriate debtor accounts, often requiring the splitting of proceeds from a single school check into proceeds for multiple student debtor accounts with the same school.
• Ensure that all daily records are recorded in accordance with record management guidelines. Reviews files daily to ensure quantity of transactions balance against the quantity of records and will review and correct if any files are missing or deleted.
• Reviews returned mail and determines if it would be appropriate to update the address in the system of record based upon established policies and criteria. If deemed appropriate, verifies that the address in numerous systems of record is current and processes non-financial transactions to correct the address as needed.
• Reviews correspondence and assigns it to accounts receivable based upon review of contents and matching to corresponding appropriate file or social security number and name in the system of record. Assigns correspondence to the appropriate work type for processing by the corresponding team based upon a cursory review of the content in correspondence and its adherence to predetermined categories.
• Distinguishes and sorts between categories including but not limited to the following: account receivable correspondence, account receivable payments, administrative correspondence, and returned mail.
• Creates, prints, and mails outgoing letters to inform debtors of inaccuracies, mistakes or to gather more information regarding a payment or debtor so ensure application of check proceeds to the appropriate debtor accounts.

Work Schedule: Mon - Fri 8:00 am - 4:30 pm
Compressed/Flexible: Not authorized
Telework: Ad-hoc telework (situational telework) available as determined by the agency policy.
Virtual: This is not a virtual position.
Position Description/PD#: PD40058A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Conditions of employment

Conditions of Employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

As a condition of employment for accepting this position, you may be required to serve a one year probationary period or two year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period one year probationary period or two year trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/16/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. See the Required Document section below for more information regarding the SF-50s needed to verify time-in-grade.

You may qualify based on your experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
  • Providing general clerical support to an organization
  • Reviewing and properly routing incoming correspondence and/or payments
  • Operating scanning equipment and reviewing documents for accuracy
  • Working independently or with limited direct supervision
  • Basic computer and keyboard skills.

You will be rated on the following Competencies for this position:

• Arithmetic/Mathematical Reasoning
• Attention to Detail
• Clerical
• Communications
• Computer Skills
• Conflict Management
• Customer Service
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Reasoning
• Teamwork

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Work is typically performed while sitting. Duties require some physical exertion, such as extended periods
of standing, bending, reaching, or similar activities necessary to set up, operate, adjust, and monitor operation of the equipment. Incumbent occasionally lifts heavy materials and supplies over 50 pounds, such as mail crates or large paper stock.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be found well qualified, applicants must meet the following qualifications:

• Provided comprehensive clerical and administrative support within a financial or operational office, ensuring timely completion of accounts-related tasks and adherence to established fiscal guidelines.
• Reviewed, verified, and accurately routed incoming correspondence, remittances, and payments, ensuring proper identification, documentation, and distribution in accordance with accounts receivable procedures.
• Operated scanning and imaging systems to digitize financial documents; conducted detailed quality control checks to ensure accuracy, legibility, and proper indexing for audit readiness and record retention requirements.
• Performed assigned duties independently with limited supervision, effectively prioritizing workloads, resolving routine discrepancies, and maintaining consistent workflow in a deadline-driven environment.
• Demonstrated proficiency with office computer systems and financial software applications, utilizing strong keyboarding and data entry skills to maintain electronic records, process transactions, and generate basic reports supporting accounts receivable functions.

Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Local Commuting Area: The local commuting area for this position is defined as a radius of 50 miles from St. Paul, MN. This includes all locations that fall within a 50-mile driving distance from 1 Federal Drive, Bldg. 1, Suite 4500, St. Paul MN 55111-4050.

Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed.

Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement.

Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.

Helpful Hints for Creating a Two-Page Resume:

• Prioritize most relevant and recent experience
• Use concise, results focused language
• Align language from the job announcement
• Focus on demonstrating skills and competencies
• Remove outdated or unrelated experience
• Use the USAJOBS resume builder

Additional guidance on this new requirement and resume building tools can be found at:
https://help.usajobs.gov/faq/application/documents/resume/page-limit
https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

Narrative responses are not required at this time. If you are referred for consideration, you may be contacted for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

Area of Consideration: Eligible applicants will be reviewed and referred in the following order:

• All current, permanent VA Employees in the
• All other current, permanent VA employees
• All other applicants (if status)

To apply for this position, you must provide a complete Application Package which includes:

• Resume

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

• Cover Letter
• DD-214/ Statement of Service
• Disability Letter (Schedule A)
• Disability Letter (VA)
• Other (1)
• PCS Orders
• Performance Appraisal
• Professional Certification
• Proof of Marriage Status
• Resume
• Separation Notice (RIF)
• SF-15
• SF-50/ Notification of Personnel Action
• Transcript

Note: Failure to submit all documentation prior to the announcement closing will result in an ineligible rating. We will not contact applicants for additional documentation.

SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):

• Current Federal Employees must provide their most recent SF-50 which must be dated within one year of the closing date of this announcement.
  • ATTENTION: You may need to submit more than one SF-50 if we cannot verify that you meet time-in-grade by your most recent SF-50. For example, if your most recent SF-50 is a General Adjustment, we need your most recent SF-50 dated 1-11-2026 and another SF-50 to verify time-in-grade. Examples of SF-50s for time-in-grade verification include your last within-grade increase or promotion to highest grade held. A promotion SF-50 shows when you started the grade level and a within-grade increase verifies that you were at that grade level for at least one year. Failure to provide your most recent SF-50 dated within one year of the closing date and other SF-50s to verify time-in-grade will result in you being disqualified. We cannot verify time-in-grade based on the grade and step you are currently on alone.
• Former federal employee applying under reinstatement eligibility must supply their latest SF-50 as well as any additional SF-50s needed to verify time-in-grade as stated in the above bullet.
• Award SF-50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
• Examples of appropriate SF-50s to include in addition to your most recent SF-50's include:
  • Within grade increases at the highest grade held; or
  • Promotions with an effective date more than one year old; or
  • SF-50's at the highest grade held with an effective date more than one year old.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx.

IF APPLYING AS A CTAP/ICTAP ELIGIBLE:
You must submit the following documentation demonstrating eligibility for CTAP/ICTAP:

• Resume
• Agency Reduction in Force notice;
• Most recent SF-50 noting current position, grade level, and duty location
• Most recent performance appraisal (must be fully successful or above)

Next steps