Administrative & Customer Communications Specialist Job in Herndon, VA

Vacancy No. IBC-25-DE-12595218AB Department Office of the Secretary of the Interior
Salary $55,924.00 to $72,703.00 Grade 7 to 7
Perm/Temp Permanent FT/PT Full-time
Open Date 11/4/2024 Close Date 11/8/2024
Job Link Apply Online Who may apply Public
Locations:
Herndon, VA


Summary

This position is part of the Interior Business Center (IBC), Financial Management Directorate (FMD), IBC Financial Management Directorate. The incumbent will be responsible for a myriad of day-to-day administrative support services that impact the activities performed by the Financial Management Directorate.

Duties

  • Assists with providing training for client agencies and internal constituents on an ad-hoc basis.
  • Works with leadership within FMD to proactively meet with customers and advise them of customer status, issues, and concerns.
  • Exercises control over the Associate Director and/or Deputy Director's calendars with authority for changes or commitments of time.
  • Serves as a contact/liaison for customer inquiries, appropriately gathers information and distributes to the appropriate FMD personnel

Requirements

Conditions of Employment

  • U.S. Citizenship is required.
  • Suitable for Federal employment, determined by background investigation.
  • Direct Deposit of pay is required.
  • Selective Service registration required for male applicants, unless exempt.

Qualifications

At the GS-07, you must meet one of the following qualifications:
A. One year of specialized experience that is equivalent in difficulty and complexity to the GS-5 level in the Federal service. Specialized experience is defined as experience that is in or directly related to the line of work of this position and has equipped you with the knowledge and competencies to successfully perform the duties of this position. More specifically, this requirement involves experience communicating with customers or stakeholders in a business or entity; planning, scheduling, and making travel arrangements for events or meetings; managing executives' calendars and scheduling executive's meetings; training personnel on new processes.
-OR-
B. Have one full year of graduate level education.
-OR-
C. Have equivalent combination of successfully completed graduate level education and specialized experience directly related to the work of this position as outlined above. For example: 9 semester hours of successfully completed graduate level education and 6 months of specialized experience.
-OR-
D. Have Superior Academic Achievement (SAA): To qualify for SAA, applicants must have completed all the requirements for a bachelor's degree in a curriculum related to the position to be filled and meet one of the following:
  1. Class standing - Applicant must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses.
  2. Grade-point average (G.P.A.) -- Applicants must have a grade-point average of 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on their official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or 3.5 or higher out of a possible 4.0 ("B+" or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2years of the curriculum.
  3. Election to membership in a national scholastic honor society - Applicants can be considered eligible based on membership in one of the national scholastic honor societies recognized by the Association of College Honor Societies. Membership in a freshman honor society cannot be used to meet this requirement.
Applicants must carefully review the information in the "How You Will Be Evaluated" section for important information and instructions pertaining to the multi-hurdle assessment process for this position.

Only experience and education obtained by the closing date of this announcement will be considered.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). You will receive credit for all qualifying experience, including volunteer experience.

Education

If qualifying based on EDUCATION you MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: (1) official or unofficial transcripts are acceptable, or (2) you may submit a list with all of your courses, grades, semester, year, and credit for the course. All materials must be submitted by the closing date of the announcement.

Only education from institutions which are accredited or preaccredited/candidate for accreditation may be used to meet education requirements.

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/

Additional information

Telework Suitability:
The duties of this position are suitable for occasional telework and the selectee may be allowed to telework with supervisor approval and if they meet the eligibility criterion in the 2010 Telework Act.

Stipulations of Employment:
Selection may require completion of a 1-year probationary period.

Work Schedule:
This position allows for a flexible work schedule.

Miscellaneous:
DOI uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit http://www.uscis.gov/e-verify.

This vacancy announcement may be used to fill similar positions within 90 days.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

For Category Rating: Once the application and assessment process are complete, qualified candidates will be assigned to a quality category. The category assignment is a measure of the degree in which your background matches the competencies required for this position. The categories for this announcement are defined as: Best-Qualified, Well-Qualified, and Qualified. Your resume and supporting documentation will then be used to determine if you are qualified for this job. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the Assessment Questionnaire and any additional assessment required for this position. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. Cheating on the online assessment may also result in your removal from consideration. If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration.

You will be evaluated for this job based on:

  • The experience listed in your resume and how well you meet the experience listed in the qualification section of announcement and the competencies listed.
  • On-line job Assessment Questionnaire
    • Competency based scaled self-report responses
  • Subject Matter Expert - Structured Resume Review
    • Eligible and qualified candidates who meet the pre-established cut score on the assessment questionnaire will have their resumes reviewed by a subject-matter-expert to evaluate your knowledge, skills, abilities, and competences as they directly relate to the duties of this position.
    • If your final score places you in the group of best qualified candidates, and you meet all eligibility and qualification requirements, you may be referred to the hiring official for further consideration.
You will be assessed on the following technical and soft skill competencies (knowledge, skills, abilities, and other characteristics):
  • Customer Service (Evaluated in assessment questionnaire only)
  • Teamwork (Evaluated in assessment questionnaire only)
  • Technical Competency - Administrative Operations (Evaluated in assessment questionnaire & Structured Resume Review)
  • Written Communication (Evaluated in assessment questionnaire only)
The Category Rating Process does not add veterans' preference points or apply the "rule of three," but protects the rights of veterans by placing them ahead of non-preference eligible within each category. Preference eligibles who meet the minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category (except in the case of scientific or professional positions at the GS-09 level or higher).

Required Documents

To apply for this position, you must provide a complete Application Package which includes:
1. Your Resume listing work schedule, hours worked per week, dates of employment mm/yy and duties performed. If multiple resumes are submitted, only the most current resume will be reviewed for qualifications.
2. Other supporting documents:
  • College transcript(s), if qualifying based on education or if this position has a basic education requirement
  • Veterans' Preference documentation, if applicable (e.g. DD-214 Member Copy 4 showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.)
  • CTAP/ICTAP Documentation: If you are applying under CTAP or ICTAP, you MUST submit proof of eligibility under 5 CFR 330.602(a) for CTAP and 5 CFR 330.704 for ICTAP. This includes a copy of the agency notice, a copy of your most recent performance rating, and a copy of your most recent SF-50 (Notification of Personnel Action) showing your position, grade level, and duty location. Please annotate your application to reflect that you are applying as a CTAP or ICTAP eligible
  • Cover Letter, optional
If you are a veteran with preference eligibility and you are claiming veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If applicable, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. Failure to provide this documentation may result in a non preference determination. For more information on veterans' preference (see https://www.opm.gov/policy-data-oversight/veterans-employment-initiative/vet-guide/).

Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.

Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.

It is your responsibility to ensure all required documents have been submitted prior to the closing date of the announcement.

Career Transition Assistance Programs: CTAP/ICTAP provides placement assistance to permanent Federal employees who are surplus, displaced, or involuntarily separated. Applicants claiming CTAP/ICTAP eligibility must submit a copy of their most recent performance appraisal, proof of eligibility, and most current SF-50 noting position, grade level, and duty location with their application. To be considered under CTAP/ICTAP, applicants must be well-qualified (i.e., meet the minimum qualification requirements, including any selective placement factors; education, and experience requirements), score at least 85 on the assessment questionnaire, and be able to perform the duties of the position upon entry. For information on CTAP and ICTAP visit: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section of this vacancy.

The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration.

  • To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
  • You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
  • You will receive an email notification when your application has been received for the announcement.
  • To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
  • You may preview the Assessment Questionnaire at: https://apply.usastaffing.gov/ViewQuestionnaire/12595218
If you have questions about this job, please contact the HR Office representative listed in the "Agency Contact Info" section of this vacancy announcement. Applying online is highly encouraged. We are available to assist you during business hours (normally 8:00a.m. - 4:00p.m., Mountain Time, Monday - Friday). If applying online poses a hardship, you may request an alternate application method from the Agency Contact listed in the vacancy. All hardship application packages must be complete and submitted no later than noon EST on the closing date of the announcement.

Agency contact information

Amy Britt
Address
IBC Financial Management Directorate
1849 C. Street NW
Washington, DC 20240
US
Learn more about this agency

Next steps

For status updates on your application, please follow the directions listed above in the How to Apply section. Once your online application is submitted you will receive a confirmation notification by email. If you are selected for an interview for this position, you will be contacted directly. A final job offer for this position is typically made within several weeks after the closing date of the vacancy announcement. After confirming a job offer, all other applicants will be notified of their non-selection.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


© 2006-2024, exclusive of U. S. government job opportunity announcements