Administrative Mission Support Specialist Job in Kansas City, MO

Vacancy No. IOD-DE-12610972-25-AD Department Cybersecurity and Infrastructure Security Agency
Salary $60,905.00 to $114,818.00 Grade 9 to 12
Perm/Temp Permanent FT/PT Full-time
Open Date 11/21/2024 Close Date 12/6/2024
Job Link Apply Online Who may apply Public
Locations:
Kansas City, MO


Summary

View common definitions of terms found in this announcement.

This job is open to

Clarification from the agency

• U.S. Citizens • Career Transition Assistance Program (CTAP) • lnteragency Career Transition Assistance Program (ICTAP)

Duties

Typical work assignments include, but are not limited to:

  • Leads efforts to promote the organization's use of knowledge management and information sharing.
  • Manages the indexing/cataloguing, storage, and access to explicit organizational knowledge (e.g. hard copy documents, digital files).
  • Promotes knowledge sharing between information owners/users through an organization's operational processes and systems.

Requirements

Conditions of Employment

  • You must be a U.S. citizen.
  • Complete the initial online assessment and USA Hire Assessment, if required.
  • Selective Service - Males born after 12/31/59 must be registered or exempt from Selective Service see http://www.sss.gov/
  • All Federal employees are required to participate in Direct Deposit/Electronic Funds Transfer for salary payments.
  • DHS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
  • You must be able to obtain and maintain a security clearance suitable for Federal employment as determined by a background investigation. This may include a credit check, a review of financial issues, as well as certain criminal offenses and illegal use or possession of drugs.
  • One-year probationary period may be required.
  • This position may be designated as essential personnel. Essential personnel must be able to serve during continuity of operation events without regard to declarations of liberal leave or government closures due to weather, protests, and acts of terrorism or lack of funding. Failure to report for or remain in this position may result in disciplinary or adverse action in accordance with applicable laws, rules, and regulations (5 U.S.C. 7501-7533 and 5 CFR Part 752, as applicable).
  • This position requires a pre-employment drug test. All applicants tentatively selected for this position will be required to submit to a drug test to screen for illicit/illegal drug use prior to receiving a final offer of employment. A final offer of employment is contingent upon a negative drug test result.

Qualifications

Do NOT copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

You qualify for the GS-09 grade level, if you have:
EXPERIENCE: At least one (1) year of specialized experience at the GS-07 grade level (or equivalent) performing the following duties:
  1. Providing administrative and technical support to the organization through a wide range of mission support functions;
  2. Composing correspondence or other written materials that is sensitive or controversial for executive-level staff and high-level officials;
  3. Collecting, verifying, consolidating and reviewing a variety of administrative and statistical data in a field of administrative specialty (e.g. human capital, budget/finance, property/logistics, fleet, etc.) to prepare reports and briefings;
  4. Researching and/or analyzing stable or simple administrative and/or program issues; and
  5. Maintaining records of suspense actions and tracking suspense status through an automated system.
OR
EDUCATION:
A. Master's or equivalent graduate degree from an accredited institution that included major study in any field of study.
OR
B. Two (2) full years of progressively higher-level graduate education leading to a master's degree from an accredited institution that included major study in the field of study described in statement "A" above.
OR
C. LL.B. (Bachelor of Laws) or J.D. (Juris Doctor) degree, if related
OR
COMBINATION OF EXPERIENCE AND EDUCATION: To combine education and experience, determine your total qualifying experience as a percentage by dividing your total months of qualifying experience by 12. Then determine your education as a percentage by dividing the total number of completed graduate education beyond the first year (total graduate education minus 18 semester hours or 27 quarter hours) by 18 semester hours or 27 quarter hours. Finally, add the two percentages. The total percentage must equal at least 100% to qualify at this grade level.

You qualify for the GS-11 grade level, if you have:
EXPERIENCE: At least one (1) year of specialized experience at the GS-09 grade level (or equivalent) performing the following duties:
  1. Planning and conducting management analysis projects and studies of a procedural or factual nature;
  2. Analyzing and evaluating business and management practices for application to agency programs or operations;
  3. Reviewing administrative program and policy changes to determine appropriate changes or corrective action required;
  4. Researching and analyzing complex administrative program issues and recommend changes to directives, instructions, policies, and processes; and
  5. Participating in planning conferences with supervisory and program managers to provide necessary information pertaining to the full spectrum of administrative functions within the organization.
OR
EDUCATION:
A. Ph.D. or equivalent doctoral degree from an accredited institution that included major study in any field of study.
OR
B. Three (3) full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree from an accredited institution that included major study in the field of study described in statement "A" above.
OR
C. LL.M. (Master of Laws) degree, if related
OR
COMBINATION OF EXPERIENCE AND EDUCATION: To combine education and experience, determine your total qualifying experience as a percentage by dividing your total months of qualifying experience by 12. Then determine your education as a percentage by dividing the total number of completed graduate education beyond the second year (total graduate education minus 36 semester hours or 54 quarter hours) by 18 semester hours or 27 quarter hours. Finally, add the two percentages. The total percentage must equal at least 100% to qualify at this grade level.

GS-12
You qualify for the GS-12 grade level, if you have:
EXPERIENCE: At least one (1) year of specialized experience at the GS-11 grade level (or equivalent) performing the following duties:
  1. Applying analytical techniques and evaluation criteria to the measurement and improvement of program effectiveness and/or organizational productivity;
  2. Assessing agency programs, activities, missions, policies, and objectives to analyze and evaluate administrative control systems such as those designed to prevent waste, fraud, loss, unauthorized use, or misappropriation of assets;
  3. Analyzing and evaluating employee/organizational efficiency and productivity including staffing, work methods, resource utilization, and procedures;
  4. Reviewing information, reconciling conflicting data, and devising new or modified methods to analyze findings and improve customer service activities; and
  5. Consulting and coordinating with managers to review and discuss management considerations, such as determining training needs, appraising program performance, and providing constructive feedback and recommendations.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

All qualification requirements must be met by the closing date of this announcement.

Education

For positions with an education requirement, or if you are qualifying for a position by substituting education or training for experience, you MUST submit a copy of your transcripts or equivalent. Unofficial transcripts will be accepted that includes your name, the name of the educational institution, course title(s), number of credits, grade, and date of completion. An official transcript will be required if you are selected.

Education must be from an accredited institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Foreign Education: Education completed in foreign colleges or universities may be used to meet the qualification requirements. You must show the education credentials have been evaluated by a private U.S. organization that specializes in interpretation of foreign educational credentials and such education has been deemed equivalent to that gained in an accredited U.S. education program. It is your responsibility to provide such evidence with your application. See Recognition of Foreign Qualifications for more information.

Additional information

  • Other incentives may be authorized.
  • If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.
  • This job opportunity announcement may be used to fill additional vacancies.
  • This position has been designated excluded from bargaining unit representation under the national security provision of 5 U.S.C. 7112(B)(6).
  • When entering a federal job at a grade level lower than the highest promotion potential level, you may be promoted to more complex duties and work more independently, as your career progresses. NOTE: Career ladder promotions are not automatic, and all eligibility and qualifications requirements must be met in order to progress to the next grade level.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.

Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

  • Administration and Management
  • Attention to Detail
  • Customer Service
  • Decision Making
  • Flexibility
  • Integrity/Honesty
  • Interpersonal Skills
  • Learning
  • Reading Comprehension
  • Reasoning
  • Self-Management
  • Stress Tolerance
  • Teamwork


Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

Category Rating Procedures: If you meet the minimum qualifications, you will be placed in one of the following categories:
  1. Best-Qualified: Applicants possessing experience that substantially exceeds the minimum qualifications of the position and demonstrate high proficiency in all of the critical competencies, including all Selective Placement Factors (SPF), and appropriate Quality Ranking Factors (QRF) as determined by the job analysis.
  2. Well-Qualified: Applicants possessing experience that exceeds the minimum qualifications of the position and demonstrates acceptable proficiency in all of the critical competencies, including all SPFs and appropriate QRFs as determined by the job analysis.
  3. Qualified: Applicants possessing experience that meets the minimum qualifications of the position and demonstrate basic proficiency in most of the critical competencies, including all SPFs and appropriate QRFs as determined by the job analysis.
Interagency/Career Transition Assistance Program (I/CTAP) Eligibles: If you have never worked for the federal government, you are not I/CTAP eligible. View information about I/CTAP eligibility on OPM's Career Transition Resources website. To be considered eligible under I/CTAP, you must be placed in the well-qualified category for this position, as described above. In addition, you must submit the supporting documents listed under the required documents section of this job announcement.

Veterans: Qualified veterans who have a compensable service-connected disability of at least 10% are listed in the best-qualified category, except when the position being filled is scientific or professional at the GS-09 grade level, or higher. (This position is not considered scientific/professional.) Other 10-point preference eligibles and veterans with 5-point preference who meet the eligibility and qualification requirements are placed above non-preference eligibles within the category in which they qualify. View information on https://www.fedshirevets.gov

To preview the application questionnaire, click here: https://apply.usastaffing.gov/ViewQuestionnaire/12610972

Required Documents

All documents, including transcripts, must be in English.

1. RESUME: Your resume MUST show a detailed description of your job-related qualifications to include start and end dates with the month and year and hours worked per week for all jobs listed. For Federal civilian service, you MUST include your pay plan/band, series, and grade (e.g., GS-0301-09). Be clear and specific when describing your work history as human resources cannot make assumptions regarding your experience. Do NOT include photographs, social media links (e.g., LinkedIn), inappropriate content, or other personal or sensitive information such as date of birth, social security number, gender, religious affiliation. IF INCLUDED YOUR RESUME WILL NOT BE CONSIDERED. Please view Resume & Application Tips.

2. COVER LETTER (OPTIONAL): Your cover letter will not be used to determine your qualifications but will be included with your resume if you are referred.

3. YOUR RESPONSES TO THE JOB QUESTIONNAIRE AND USA HIRE COMPETENCY BASED ASSESSMENT

  • If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.
4. OTHER SUPPORTING DOCUMENTS (only submit if applicable):
  • CURRENT OR FORMER FEDERAL CIVILIAN EMPLOYEE: Submit a copy of your most recent SF-50, Notification of Personnel Action which shows the grade, step, tenure (block 24) "1" (Career) or "2" (Career-Conditional), and position occupied (block 34) "1" (Competitive Service). Provide proof of permanent appointment if applying based on an Interchange Agreement. If applying for a higher grade, provide a SF-50 which shows the length of time you have been in your current/highest grade or promotion potential held. You may need to provide more than one (1) SF-50,if your SF-50 does not clearly demonstrate that you meet the one-year time-in-grade requirement(examples of appropriate SF-50s include Appointment/Conversion, Within-Grade/Range Increases and Promotion actions). NOTE: Pay adjustments and awards are NOT acceptable.
  • QUALIFYING BASED ON EDUCATION: Submit a copy of your transcripts from an accredited institution. Unofficial transcripts will be accepted that includes your name, name of the educational institution, declared degree program, course title(s), credits completed, grade, date of completion, Grade Point Average (GPA), and date of degree conferral. If selected, an official transcript will be required.
  • VETERAN DOCUMENTATION: Submit a copy of your DD-214, Certificate of Release or Discharge from Active Duty (Member Copy 4 or equivalent).
    • ACTIVE DUTY SERVICE MEMBERS: If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date on the certification. This must indicate your dates of active service, rank/grade, expected character of service (i.e., honorable or general) and type of separation (i.e., separation or retirement). NOTE: The VOW Act provides tentative preference. If selected, a DD-214 must be provided prior to appointment.
    • 10-POINT VETERANS' PREFERENCE: If claiming 10-point Veterans' Preference, you will need to submit a SF-15 and provide an official document from the Department of Veterans Affairs or from a branch of the Armed Forces certifying your overall compensable service-connected disability rating (NOTE: Your overall percentage must be clearly shown), and/or any other associated documentation based on your preference.
  • INTERAGENCY/CAREER TRANSITION ASSISTANCE PROGRAM (I/CTAP): Submit a copy of the following:
    • Reduction in Force (RIF) separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement;
    • SF-50 "Notification of Personnel Action'', documenting your RIF separation, noting your position, grade level, and duty location, and/or Agency certification of inability to place you through reemployment priority list (RPL), etc.;
    • Latest performance appraisal including your rating; AND
    • Any documentation from your agency that shows your current promotion potential.
  • CURRENT OR FORMER POLITICAL SCHEDULE A, SCHEDULE C, NON-CAREER SES OR PRESIDENTIAL APPOINTEE EMPLOYEE: Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment:
    • Position title;
    • Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee);
    • Agency; AND
    • Beginning and ending dates of appointment.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments, and required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on 12/06/2024 to receive consideration. It is your responsibility to ensure all required documents have been submitted.

PLEASE NOTE: If your materials are not received by the closing date, your application will be evaluated solely on the information available, and you may not receive full consideration or may not be considered eligible.

The application process is as follows:

  1. Click the Apply Online button.
  2. Answer the questions presented in the application and attach all necessary supporting documentation.
  3. Click the Submit Application button prior to 11:59PM (ET) on 12/06/2024.
  4. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
  5. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
  6. Set aside at least 3 hours to take the USA Hire assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.
  7. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.
For more general information, system requirements, reasonable accommodation information, and to request assistance regarding the USA Hire Assessments, review the following resources: https://help.usastaffing.gov/Apply/index.php?title=USA_Hire_Assessments

You may update your application documents and some questions related to your personal information at any time during the announcement open period. However, you will not be able to make changes to questions related to assessing the minimum qualifications and competencies (knowledge, skills, abilities and other characteristics) mentioned in the "How You Will Be Evaluated" section above. To make an allowed update to your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.

To view the announcement status or your application status: Click on this: http://www.usajobs.gov/Help/how-to/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.

Shared Certificate: When CISA completes its hiring, the remaining list of qualified candidates may be shared with other federal agencies. You will have an opportunity to opt-in if you would like to share your name, application material, and assessment results with other federal agencies who are hiring for similar positions. There is no guarantee of further consideration, and you can continue to explore other job announcements.

Agency contact information

HR Customer Care Center
Address
Cybersecurity and Infrastructure Security Agency
1110 N Glebe Rd
Arlington, VA 22201
US
Learn more about this agency

Next steps

Your status will be updated on USAJOBS throughout the process. We expect to make a job offer within 30-60 days after the deadline for applications. If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an in-person or phone panel interview. If you are selected, we will conduct a suitability/security background investigation.

Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.

Notice to Applicants - The Cybersecurity and Infrastructure Security Agency (CISA) is subject to the provisions of the Fair Chance to Compete for Jobs Act of 2019. Unless excluded by law, all CISA hiring officials and agency representatives are statutorily prohibited from asking applicants to disclose their criminal history record information prior to receiving a conditional offer of employment. Applicants may submit a complaint, or any other information, to the CISA Office of the Chief Human Capital Officer Human Capital Policy and Programs Subdivision at email cisa.ochco.hcp@cisa.dhs.gov within 30 calendar days of the date of the alleged non-compliance by a CISA hiring manager or agency representative.

Thank you for your interest in the Department of Homeland Security, Cybersecurity and Infrastructure Security Agency!


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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