Clarification from the agency

First area of consideration will be given to current, permanent, John J Pershing VA employees. Current, permanent VA employees must submit their most recent, NON-AWARD SF-50 to be considered.

Major Duties:

Program Management:

• Responsible for ensuring the development and implementation of appropriate medical center policies and standard operating procedures under the purview of the Specialty Care (SC) Service. Ensures the service is following new and revised national directives, memos, and handbooks.
• Reviews administrative and technical procedures to attain maximum efficiency and effectiveness of operations. Establishes procedures to meet accreditation standards and consistently monitors to ensure services provided meet nationally accepted standards. Analyzes, evaluates, and advises on the effectiveness of work methods and procedures, organizations, space and manpower utilization, management controls, information and documentation systems and similar functions of management.
• Responsible for assuring that the goals of the Services are met related to access and timeliness of services, productivity, pact team metrics, performance metrics for mortality, length of stay, readmission, etc., and that the program demonstrates fiscal accountability. Completes independent assessments of the value of the program that include analysis of the costs, quality measures and customer satisfaction indices. Constructs new and unique measurement tools; accumulates and validates data drawn from multiple sources.
• Serves as a senior staff resource to top management in activities related to the service. Analyzes the activities of the service within the larger VA/VISN environment as well as the rapidly changing health care environment of the local community and the nation. Continuously updates information that is gleaned from current literature, as well as networking with the Administrative Officers of other Services to determine trends, issues, and innovative solutions to the unique challenges managed care presents for the enrolled veteran population.
• Oversight responsibility for the administration of health care delivery systems and administrative operations related to the service at the main medical center and CBOCs. Manages the daily operations of the service, that do not require clinical decision making, with the goal of integrating and coordinating all areas of the service from outpatient clinics to inpatient care, urgent care and procedural visits and encounters.
• Acts as the representative of the service in the absence of the Associate Chiefs of Staff with groups and committees within the medical center, at the affiliate, with VISN leadership and national offices.
• Responsible for the development, implementation, and compliance of quality improvement activities of the Services. This includes the development of a quality improvement plan for the Services. Monitors medical center, section specific, requirements for compliance (e. g. The Joint Commission (TJC), Office of Inspector General, VACO, quality assurance, etc.).
• Monitors, reports, and leads or participates on special teams to improve facility and VISN performance standards. Responsible for specific performance standards identified by the Medical Center Director (SES) and the Chief of Staff on an annual basis. Responsible for developing an implementing a plan of action that will enable the hospital to meet or exceed the assigned performance standards, and for monitoring compliance with these standards.
• Delegates responsibility for these performance standards to subordinates as appropriate but retains overall accountability for the assigned standards; achieving at a minimum the fully successful rating for the assigned performance standards is a critical rating element for this position.
• Leads or serves as a team member on special projects or studies to examine and address a wide variety of concerns related to quality and efficiency within the service. Participates in and has overall responsibility for ensuring systematic internal and external reviews of the program. Tracks all recommendations made during internal and external audits and ensures completion of action plans for the Services and makes suggestions on ways to improve overall management regarding findings.
• Conducts fact-findings or specials studies which arise during normal operations and present conclusions and recommendations regarding such.
• Prepares and reviews reports involving trend analyses and ensures follow up in these areas for the facility's programs. Prepares and analyzes data and makes recommendations for improvement and addresses any discrepancies. Performs staff support work in short and long range planning efforts and complies with directives and national guidelines in preparing annual and cyclic planning documents.
• Addresses patient concerns and complaints via the Patient Advocate reporting system, Veteran Signals surveys, White House Hotline complaints and Congressional inquiries

Work Schedule: 8:00am to 4:30pm Monday through Friday
Position Description/PD#: 09820-0

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/13/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service.

Note: An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

To qualify for this position at the GS-11 level, you must meet one of the following:

Specialized Experience: One (1) full year of specialized experience equivalent to the GS-9 grade level in federal service that equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of an Administrative Officer, and that is typically in or related to the work of this position, specialized experience consists of: Creating reports, coordinating and scheduling meetings, and submitting requests/work orders using a personal computer and office automation programs (such as word processing, spreadsheets, etc.); Being the liaison with other services, management officials, functional work groups, and veterans on administrative matters. Communicates information to management for effective evaluation of program operations and milestones.
OR,
Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher level graduate education leading to such a degree, or an LL.M., if related. Education must be in or related to the position and must demonstrate the knowledge, skills, and abilities to successfully perform the duties of the position.
OR,
Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond the first two (2) year of graduate education leading towards a doctorate degree. (i.e., 2.5 years of progressive graduate education leading towards a doctorate degree would meet 50% of the qualifications requirement for this vacancy).


NOTE: Transcripts must be submitted with application if using education. Education cannot be credited without documentation. Applicants may substitute education for the required experience.


You will be rated on the following Competencies for this position:

• Attention to Detail
• Communications
• Organizational Awareness
• Planning and Evaluating
• Problem Solving

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position:

• Attention to Detail
• Communications
• Organizational Awareness
• Planning and Evaluating
• Problem Solving

Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

To apply for this position, you must provide a complete Application Package which includes:

• Resume
• SF-50/ Notification of Personnel Action

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

• Cover Letter
• DD-214/ Statement of Service
• Disability Letter (Schedule A)
• Disability Letter (VA)
• License
• Other (1)
• PCS Orders
• Performance Appraisal
• Professional Certification
• Resume
• Separation Notice (RIF)
• SF-15
• SF-50/ Notification of Personnel Action
• Transcript

SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):

• Most recent SF-50 if you are a current or former Federal employee
• An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
• Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
• Examples of appropriate SF-50's include:
  • Within grade increases at the highest grade held; or
  • Promotions with an effective date more than one year old; or
  • SF-50's at the highest grade held with an effective date more than one year old.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

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