Clarification from the agency

This position is open to current VHA employees (Serving on a Career/Career-Conditional Appointment or Covered Under OPM's Interchange Agreement and Career Transition (CTAP, ICTAP, RPL).

Major duties include but are not limited to:

• Serves as the key advisor to service leadership on the evaluation and the effectiveness of service programs and operations, resource management, clinic access, scheduling and consult management.
• Analyzes new or proposed regulations to determine impact on operations and management and develops new or modified administrative program policies, regulations, goals, or objectives to ensure compliance with regulations.
• Provides position management advice and recommendations to SVAHCS managers throughout the facility including providing advice on the distribution of workload among positions and clinics, and the processes and steps needed to complete the work.
• Develops major proposals to create or refine existing processes within Service programs and clinics throughout SVAHCS with the purpose of meeting national performance measures and productivity targets and ensuring compliance with national regulations and directive(s) as well as spreading efficiency and effectiveness.
• Conducts studies of organizational efficiency and productivity and recommends changes or improvements in organization, staffing, work methods and procedures in service programs and clinics.
• Analyzes individual clinics, programs, functions, and organizations to determine whether the management systems in current use efficiently accomplish objectives sought and whether they provide controls necessary for sound operational management.
• Performs budget execution functions to ensure that expenditures are consistent with budget formulation plans as the fiscal year progresses.
• Prepares procurement requests, evaluate proposals for work, and serves as COR for procurement and a variety of complex contracts, while also maintaining procurement and contracting records.

Work Schedule: Full-Time, Monday - Friday, 7:30am-4:00pm
Position Description/PD#: Administrative Officer/PD140060 and PD140050
Telework: AD-HOC as determined by the agency policy.
Physical Requirement: The duties and responsibilities of this position require some mobility between the office and various other offices (clinical or administrative) located at any of the health care .system sites. Generally, the work is sedentary but may require some slight physical effort

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary/trial period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/06/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07 and for GS-11 you must have served 52 weeks at the GS-09.. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

You may qualify based on your experience and/or education as described below:

Grade Determination for GS-09: You must have one-year specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Thorough knowledge of the range of administrative laws, policies, regulations, and precedent applicable to the administration of service programs and activities; knowledge of Health Care System missions, policies and objectives; knowledge of management principles and processes; knowledge of inter-relationships between Service and other programs and key administrative support functions within SVAHCS, the VISN and VHA program offices and the analytical and evaluative methods and techniques for assessing program development or execution and improving organization effectiveness and efficiency; knowledge to perform complex analyses, synthesize findings and prepare recommendations for SVAHCS-wide policies which change the way system-wide programs are carried out. (Please ensure your resume/application supports the response that you select.)

OR,

Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D., if related.

OR,

Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of 6 months of specialized experience and education in excess of the first year (18 semester hours) may be used to qualify applicants for the GS-09 level.


Grade determination for GS-11: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Skill to plan organize and direct team improvement and system redesign work and to negotiate effectively with management to accept and implement recommendations where proposals involve substantial resources, require extensive changes in established procedures, or may be in conflict with the desires of services studied; knowledge and skill in applying analytical and evaluative methods and techniques to assess programs for effectiveness or improvement of management processes and systems; Knowledge of VA's budget, VERA methodology, VHA Support Service Center, VHA Advanced Clinic Access and Systems Redesign methodologies; Teaching skills to train staff on scheduling, workload capture, consult management, and clinical computer applications; Ability to communicate orally and in writing with co-workers, patients, vendors, Medical Center staff, etc., in accomplishing the work of the service. (Please ensure your resume/application supports the response that you select.)

OR,

Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree; LL.M., if related.

OR,

Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of 9 months of specialized experience and education in excess of the first two years (36 semester hours) of graduate education may be used to qualify applicants for the GS-11 level. The total percentages must equal at least 100 percent to qualify an applicant for that grade level.

You will be rated on the following Competencies for this position:

• Administration and Management
• Analysis and Problem Solving
• Communications
• Contracting/Procurement
• Project Management

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

To apply for this position, you must provide a complete Application Package which includes:

• Resume
• SF-50/ Notification of Personnel Action

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

• Cover Letter
• Resume
• Separation Notice (RIF)
• SF-50/ Notification of Personnel Action
• Transcript

SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):

• Most recent SF-50 if you are a current or former Federal employee.
• An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
• Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
• Examples of appropriate SF-50's include:
  • Within grade increases at the highest grade held; or
  • Promotions with an effective date more than one year old; or
  • SF-50's at the highest grade held with an effective date more than one year old

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.

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