Administrative Officer (Customer Relations Manager, Admin Officer) (12-month Roster) Job

Vacancy No. 23-11912719L-HQX-11912719 Department Internal Revenue Service
Salary $116,393.00 to $176,842.00 Grade 14 to 14
Perm/Temp Permanent FT/PT Full-time
Open Date 4/17/2023 Close Date 4/16/2024
Job Link Apply Online Who may apply Public
Los Angeles, CAOakland, CADenver, COJacksonville, FL
Atlanta, GABaltimore, MDDetroit, MISaint Louis, MO
Buffalo, NYHoltsville, NYNew York, NYCharlotte, NC
Wilmington, NCCincinnati, OHCleveland, OHPortland, OR
Philadelphia, PAPittsburgh, PABayamon, PRFranklin, TN
Dallas, TXFarmers Branch, TXSeattle, WAMartinsburg, WV

Job Description (Please follow all instructions carefully)


Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.


This job is open to

Clarification from the agency

Open to U.S. Citizens/Nationals

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.

Rating: You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

  • Financial Management
  • Interpersonal Skills
  • Oral Communication
  • Planning and Evaluating
  • Problem Solving
  • Writing
Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of two categories: CAT A/B=91 and CAT C=70.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. Candidates, if required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring practices), will be interviewed in quality group order. We will not reimburse costs related to the interview such as travel to and from the interview site.

Veterans' preference is applied after applicants are assessed. Qualified preference eligibiles who have a compensable service-connected disability of 10 percent or more (CPS, CP) are placed at the top of the highest category on the referral list (except for scientific or professional positions at the GS-9 level or higher). Remaining preference eligibles are placed above non-preference eligibles within their assigned category.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP), you must receive a rating of "well qualified" to receive special selection priority.

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.