Administrative Officer (Support Services Division Chief)

Clarification from the agency

This vacancy announcement is open ONLY to current, permanent Veterans Benefits Administration (VBA) employees and current/former VA employees who are CTAP eligible.

Specific duties include:

• Presents regular briefings to the RO Director, giving workload status, providing progress on projects, and making the Director aware of all issues or problems which they should be acquainted or must become involved.
• Conducts detailed studies of organizational functions and work processes during all phases of RO activities.
• Responsible for station's accounting systems, financial reporting and finance operations.
• Responsible for the administration of an annual non-payroll budget, in addition to funds allocated for minor construction projects.
• Administers functions related to the processing and control of various accounting and statistical information systems and are responsible for the input, correction, and resubmission of data to the processing centers.
• Accountable for supervising and ensuring the efficient operation of the Support Services Division. The work performed supports activities and ultimately affects the operations of all areas of the Regional Office.
• Responsible for all construction planning and projects at the RO with supervisory/managerial responsibilities.
• Provides support services for facilities and space management, contracting services, supplies and equipment, GSA vehicles, transit benefits, COOP, building security, Personal Identification Verification (PIV), travel management, and credit card management.
• Develops, recommends and implements a variety of programs, the failure of which would have extreme adverse impact on the overall operating capability of the VA elements served.

Work Schedule: Full Time, Monday - Friday, 8:00 a.m. - 4:30 p.m.
Compressed/Flexible: Available
Telework: Yes - This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
Virtual: This is not a virtual position.
Position Description/PD#: Administrative Officer (Support Services Division Chief); PD375270
Relocation/Recruitment Incentives: Authorized. Relocation expenses and services (Permanent Change of Station - PCS) are authorized for this recruitment. PCS is the relocation of a household due to government convenience in connection with the transfer between duty stations or facilities. In consideration of the payment of expenses for travel and transportation, the selectee agrees to remain in federal service for twelve (12) months following the date of transfer. Failure to complete all conditions of the obligated service may result in repayment of travel/transportation expenses. Click here for more information.
Financial Disclosure Report: Required - Selectee will be required to complete a Confidential Financial Disclosure Report, OGE-450, under 5 CFR 2634.904(a) prior to entering on duty and annually thereafter.

Conditions of employment

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the Agency;
• whether your continued employment would advance organizational goals of the Agency or the Government; and
• whether your continued employment would advance the efficiency of Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selectees are required to service a one-year supervisory probationary period if not previously completed in a Federal position.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:09/02/2026.

TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.

• For a GS-13 position you must have served 52 weeks at the GS-12 level.
• If you are a current VBA employee outside of the commuting area seeking reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-13 (or higher) and the promotion potential of your current position must be at least GS-13.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below:
GS-13 Grade Level:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12, in the normal line of progression for the occupation in the organization.

Specialized Experience is experience in a multifaceted program of services, administrative operations, management programs, and budget/fiscal for a Federal office. Experience must demonstrate ALL of the following:

1. Managing or supervising an administrative support function that provides a combination of administrative or related services (i.e. PIV Cards, physical security, safety).
2. Administers a large complex budget and a comprehensive, integrated accounting system to include preparing and monitoring complex budgets and resolving financial management issues; formulates and executes budget activities for the RO.
3. Prepares reports, plans, policies, position papers and technical presentations involving administrative program issues.
4. Provides advice, planning, directing and management of RO Facilities.
5. Planning, managing, executing, evaluating and facilitating program success, efficiency, and cost effectiveness.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.
Physical Requirements: No special physical demands are required to perform the work.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or an interview.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Accountability
• Customer Service
• Decisiveness
• Flexibility
• Interpersonal Skills
• Problem Solving
• Resilience

Additionally, you will be assessed on the following technical competencies (knowledge, skills, abilities, and other characteristics):

• Technical Competence
• Leadership
• Oral Communication
• Written Communication
• Problem Solving

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

To apply for this position, you must provide a complete Application Package to include the documents detailed below. Resumes may not exceed two pages and must be legible for review of eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume and supporting documentation will be verified. Failure to submit the documents as specified may result in loss of consideration for this job announcement.

• Resume:
  • Contact Information:
    • Name and how best to contact you, including email address and phone number
  • Relevant Work Experience:
    • For each relevant work experience, make sure you include:
      • Job Title and Employer (including series and grade for any Federal positions)
      • Start and end dates with month/year (e.g., 05/2019 - 08/2022)
      • The number of hours you worked per week
    • Ensure work experience descriptions are aligned with the job announcement and address all required qualifications. Brief descriptions should demonstrate your ability to perform the tasks at the required level as stated in the job announcement
  • Optional Details:
    • When relevant, include:
      • Current Security Clearance
      • Job-related training
      • Language skills
      • Organizations and affiliations
      • Professional publications
      • Eligibility for special programs (e.g., military spouses, individuals with disabilities, etc.)
• A copy of your TWO most recent (FY 2024 and FY 2025 VA Form 0750) performance appraisals (annual rating of record *with a documented rating*) and associated performance standards. NOTE: Applicants unable to provide your most recent performance appraisal MUST provide a valid written explanation for its absence.
• Current Federal Employees:
  • Your most recent APPOINTMENT SF-50. The most recent 1XX or 5XX SF-50 proving status. This SF-50 should identify your appointing legal authority, position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted).
  • Your SF-50 reflecting when you entered your highest grade and step (e.g., Within Grade Increase, Promotion, Appointment, etc.) in order to verify time-in-grade requirements.
• Current VBA Employees: If you are seeking a reassignment/change to lower grade, you must submit a copy of your most recent appointment SF-50 and an SF-50 that reflects when you entered your highest grade and step as described above.

Additional Documents accepted:

• Most recent Performance Appraisal (VA Form 0750)
• Award SF-50s.
• CTAP documentation - RIF notice, SF-50 showing VA employee, and performance appraisal

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