Clarification from the agency

This job is open to current permanent employees of the Charles George VA Medical Center in Asheville, NC only. If you are not a current Asheville Veteran Affairs employee, please do not apply.

Duties include, but may not be limited to the following:

Management Analysis

• Performs management analyses
• Research projects and provides advisory services on technical compliance
• Data integrity, and achievement of numerous and varied performance measures for Primary Care Service Line management and subordinate clinics
• Work reviews compliance and data integrity; includes numerous and varied performance measure activities, and PACT Team processes, with emphasis on systems redesign and improvement across local primary care sites
• Analyses, recommendations, and solutions are produced using a variety of tools including VSSC reports, Pyramid Analytics, VistA reports/program functions and Microsoft Office
• Resulting data includes trending and identifying gaps/discrepancies to assess program compliance and propose changes and/or improvements based on the completed analysis
• Conducts engineered time standard studies of clerical, technical and professional functions related to primary care teams and activities

• Management of patient panels in primary care through consistent use of PCMM supports system redesign and allows facilities to provide improved healthcare delivery for patients through their assigned PCPs and PACT teams within the system
• Ensures the integrity and accuracy of Asheville VA's PCMM database for Primary Care
• Works with clinic support staff, clinic managers, clinical service chiefs, CBOC, DSS, VISN and headquarters staff to maintain the integrity of this program and data and is involved in local reviews leading to recommendations that may impact PCMM application processes
• Provides input to the Primary Care Service Line, VISN and national program managers on process challenges, program issues, and other problems for correction and/or /improvement
• Establishes and manages PCMM team and position set ups for Primary Care and specialty PACT teams
• Sets maximum panel sizes (based on analysis of provider licensure, FTE, patient intensity, support staff, treatment rooms and specialty PACT adjustment factors), program clinical alert notification levels, and establishes preceptor to associate provider links
• Monitoring and maintaining provider profiles, monitoring panel sizes, oversight and correction of transmission efforts, and review/recertification of incorrect patient assignments, ensuring timeliness and accuracy of data input, monitoring tracking and management of any primary care Electronic Wait Lists (EWL) and identification and appropriate disposition of patients with duplicate PCMM assignments
• Provides advice to all staff involved with PCMM, troubleshooting, and coordinating processes
• Trains, directs, and assists Primary Care administrative staff in the assignment of patients to PACT teams and removal of patients from the database when discharged from Primary Care

• Establishes, monitors, and maintains clinic profiles for Primary Care. Advises medical/administrative staff on creating new clinic profiles or making changes to established clinics
• Proper configuration of clinic profiles in the Medical Center computer system has direct bearing on scheduling, flow, and processes within individual clinic, how workload is captured, and effective reimbursement of Medical Care Cost Finance (MCCF) funds
• Works with MCA staff and clinical services to ensure the clinic stop code information corresponds with the MCA stop code identifiers
• Coordinates with MCCF staff to determine if clinic services are billable and verifies with Health Information Management Section (HIMS) that the appropriate ICD-10 and CPT codes are entered on the electronic encounter form setup
• Ensures that Advanced Clinical Access is incorporated into all profiles within Primary Care

• Functions as the backup to the ADPAC offering technical advice on VistA application(s), including associated menus, options, security keys, and files
• As necessary, is the liaison to OI&T on PCs, ADP equipment (printer, scanners, etc.), Microsoft Windows software, VistA applications, and related information technology issues
• Provides and or coordinates training on VistA applications
• Troubleshoots hardware and software problems using guidelines, procedures, and policies
• Establishes, monitors, and maintains the PACT Team clinic profiles for Primary Care
• Offers advice to the medical/administrative staff on creating new clinic profiles or making changes to established clinics

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/05/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Preferred Experience: Preferred extensive knowledge in the following: Clinic and profile management, PACT, VATAS, SEPG/EER, IT troubleshooting. Basic understanding of credentialing and licensing requirements, and F/OPPE process. This position requires a high level of time-management skills.

You may qualify based on your experience and/or education as described below:

• .Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience in management of a PACT Team clinical profiles; performing management, workload, and processing analyses. Identifying gaps/discrepancies to assess program compliance and propose changes and/or improvements based on the completed analysis.

• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree, or, 2 full years of progressively higher level graduate education leading to such a degree, or LL.B. or J.D., if related. NOTE: TRANSCRIPT(S) MUST BE SUBMITTED WITH APPLICATION.

• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond master's or equivalent graduate degree. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent 1 year of full-time study. If that information cannot be obtained from the school, 18 semester hours should be considered as satisfying the 1 year of full-time study requirement. Part-time graduate education is creditable in accordance with its relationship to a year of full-time study at the school attended. NOTE: TRANSCRIPT(S) MUST BE SUBMITTED WITH APPLICATION

• Attention to Detail
• Customer Service
• Database Administration
• Decision Making
• Flexibility
• Information Management
• Integrity/Honesty
• Interpersonal Skills
• Interpersonal Skills
• Learning
• Problem Solving
• Reading Comprehension
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

What am I required to have in my resume?

• Contact Information-your name and the best way to contact you.
• Relevant work experience-include the employer's name, job title, start and end dates (month/year), the number of hours worked per week and describe how you meet the required qualifications of the job.
• Federal jobs should include series and grade.
• Education, certifications or licensures-If the job announcement requires any education, certifications or licensures, include the required information. If required, include school or institution name, completion date, degree type and GPA.

To apply for this position, you must provide a complete Application Package which includes:

• Resume

• Cover Letter
• DD-214/ Statement of Service
• Disability Letter (Schedule A)
• Disability Letter (VA)
• License
• Miscellaneous
• PCS Orders
• Performance Appraisal
• Professional Certification
• Resume
• Separation Notice (RIF)
• SF-15
• SF-50/ Notification of Personnel Action
• Transcript

• Most recent SF-50 if you are a current or former Federal employee
• An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
• Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
• Examples of appropriate SF-50's include:
  • Within grade increases at the highest grade held; or
  • Promotions with an effective date more than one year old; or
  • SF-50's at the highest grade held with an effective date more than one year old.

Next steps