Administrative Support Assistant (OA)

Clarification from the agency

ALL US CITIZENS. DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.

• Responsible for formulating and administering policies and developing or coordinating directive material implementing these policies.
• Responsible for day-to-day nursing service operations, supervision, and administration, identifying areas requiring attention and recommending course of action to the Chief Nurse for Nursing Operations.
• Projects and studies typically require knowledge of the major issues of the service and/or facility goals and objectives, work processes and administrative operations.
• Exercise judgment in choosing, interpreting, or adapting available guidelines to specific issues.
• Independently research and analyze complex problems, present written and oral recommendations, while taking into full consideration the wide range of factors and requirements which affect the mission.
• Adjust workload by defining objectives, priorities, and deadlines, without undue stress.
• Administers and supports Nursing Operations and Nursing Service assigning and unassigning trainings and pulling reports.
• Assists in the coordination of administration staff coverage and distribution of workload among available office support staff daily for all PSAs in Nursing Service.
• Researches and provides feedback to staff who presents problems with Vista clinical applications, contacting appropriate Information Resource Management (IRM) and Health Administration Services staff, information Technology Specialists/HIS's and/or other ADPAC's in other services.
• Serves as Lead Automated Data Processing Application Coordinator (ADPAC) and possesses above-average technical skills, knowledge of general computer operations and VistA clinical applications; in particular VistA application modules in the packages used by the assigned clinical service staff.

Work Schedule: Monday - Friday, 7:30AM - 4PM
Position Description Title/PD#: Administrative Support Assistant (OA)/PD09243A
Physical Requirements: The work is relatively sedentary. The work may require walking, standing, bending, and carrying light items such as books, papers and files. Traveling off station to various meetings is necessary and working some overtime hours may be necessary.
Preferred Experience: Experience in program-specific missions with data-driven outcomes. Ability to manage multiple, concurrent projects and collaborate with various stakeholders. Use software applications (email, spreadsheets, databases). Compose and edit correspondence and meetings. Monitor office supplies and equipment.

Conditions of employment

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; including Resume, Transcripts, etc. is required
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. VA is unable to make assumptions about qualifications if not clearly listed.

Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement.

Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

GS-07 grade level: One year of specialized experience (equivalent to the GS-06 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes:

1. Provide administrative support functions within a healthcare facility.
2. Experience with procurement processes necessary to obtain goods and services for an office.
3. Perform automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database and/or graphics.
4. Assist in the formulation and execution of budget estimates to include updating budget spreadsheets which are used in briefings.
5. Researching reference materials, regulations, and standards to identify appropriate action necessary to correct problems or issues.

Proficiency Requirement: 40 words per minute required.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received.

Documents Accepted:

• Cover Letter
• License
• Performance Appraisal
• Professional Certification
• Resume
• Transcript

Documents Required:

• Resume

Please review the above list(s) to ensure you have included all necessary documents required for your application.Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.

Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.

Applications are accepted online. Applying online will allow you to review and track the status of your application.

Next steps