Administrative & Support Services Officer Job in Honolulu, HI

Vacancy No. 25144-2 Department Commander, Navy Installations
Salary $63.72 to $73.10 Grade 5 to 5
Perm/Temp Permanent FT/PT Full-time
Open Date 9/4/2025 Close Date 9/18/2025
Job Link Apply Online Who may apply Status Candidates
Locations:
Honolulu, HI


Summary

This position is located in the Fleet and Family Readiness Program (FFRP), Navy Region Hawaii (CNRH), JBPHH, Oahu, Hawaii. The FFRP develops, plans, operates, maintains and controls appropriated and non-appropriated assets, personnel and facilities to ensure that activities are provided in the areas of Family Support (FFSP), Fleet Readiness, Morale, Welfare & Recreation (MWR), Galley & Food Services, Bachelor & Family Housing, and Child and Youth Programs for Navy Region Hawaii.

This job is open to

Clarification from the agency

This position is open to current NAF employees worldwide. Relocation is authorized.

Duties

MAJOR DUTIES AND RESPONSIBILITIES:

This position is located in the Fleet and Family Readiness Program (FFRP), Navy Region Hawaii (CNRH), JBPHH, Oahu, Hawaii. The FFRP develops, plans, operates, maintains and controls appropriated and non-appropriated assets, personnel and facilities to ensure that activities are provided in the areas of Family Support (FFSP), Fleet Readiness, Morale, Welfare & Recreation (MWR), Galley & Food Services, Bachelor & Family Housing, Lodging, and Child and Youth Programs for Navy Region Hawaii. The QOL (Quality of Life) Support Service Office (QOLSO) provides financial, administrative, personnel, training, marketing, procurement, facility planning and maintenance, and information technology services to all FFRP activities. The primary goal is to support the operations with the tools they need in order to deliver the highest level of customer service in the most efficient manner to the end users of the programs. The position directly supports the Regional FFR Program Director (Region N9) in planning, organizational development, administrative management and staff supervision of region-wide support services. Additionally, assists in ensuring the effective accomplishment of overall program goals for each functional activity.

Provides supervision and direction to and review of functional and operational management aspects of support branches composed of but not limited to: Administrative Support, Facilities & Maintenance, NAF Business Office (Personnel, Accounting, Procurement, Information Technology), Marketing, Employee Development and Central Warehouse. Assures the managers of these opera­tions carry out generally accepted practic­es and methods; and that effective controls have been established to account for appropri­ated and non-appropriated assets and that prescribed accounting, personnel, administrative and procurement procedures are followed. Pro­vides input for and directs the preparation of reviews for appropriat­ed / non-appropriated fund budgets and assures that facilities, grounds and equipment are properly maintained.

Directly supervises two NF-5, one NF-4, one GS-11 and one NF-3. Indirectly, through subordinate supervisors, oversees a total civil service and non-appropriated fund staff of 60+ employees, region wide that includes professional, technical, skilled and unskilled employees. Incumbent is responsible for affecting good position management principles throughout the regional organization. Plans to meet substantial changes in workload and recommends and justifies revisions in staffing levels, work priorities and deadlines. Directly or through subordinate staff, reviews and analyzes records and reports of work production, costs, equipment and staff resource utilization to evaluate progress and to control or reduce costs. Position provides oversight to all operations within his / her span of control. He / she develops operating guidelines, in accordance with Navy policy, to implement procedures, methods and other work-related changes in efforts to create efficiencies, or standards throughout the region. Resolves technical work problems not covered by precedents or established policies. Selects or participates with supervisors in selection of applicants for new or vacant positions, initiates position classifications actions. He / she prepares formal performance evaluation of supervisory personnel and reviews evaluations prepared by subordinate supervisors. Prepare and provides input on individual development plans in support of the commitment of deploying a fully prepared and trained workforce. Approves and disapproves leave, resolves grievances; takes disciplinary action involving suspensions and letters of reprimand. Implements provision of government, agency and local programs in area of equal employment opportunity and employee management relations to assure equal treatment of all employees. Keeps staff informed of all aspects of personnel programs in the department and answers their questions on such matters or obtains technical information from specialists as warranted.

Incumbent is responsible for managing and monitoring the execution of appropriated funds (APF) received from CNIC via the CNRH Comptroller's office for all N9 SICs and programs. Works with the comptroller's office to ensure funding controls are received and utilized to the fullest extent possible. Position provides financial and budget services to operations managers in monitoring and reporting of performance including non-appropriated, uniform funding management and appropriated funds. Guides and assists managers in budget development, submission and execution involving a variety of program functions with several resource sponsors, associated execution, and projecting strategies to maintain variances and ensure financial integrity.

Major Duties and Responsibilities continued under Qualifications.

Requirements

Conditions of Employment

  • A valid State driver's license is required to operate motor vehicles.
  • Must pass all applicable records and background check.
  • Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
  • You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.
  • Must provide proof of U.S. Citizenship or U.S. National.
  • Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
  • Must be able to obtain and maintain a Secret Security Clearance.
  • An annual Confidential Finanancial Disclosure Report, (SF 450) per DOD 5500.7R, is required for this position.

Qualifications

QUALIFICATIONS:

Incumbent must possess superior personnel management skills in order to effectively deploy and utilize the skills of a diversified work force who in many instances have not worked in an integrated environment of the magnitude of the QOLSO. Recognizing, encouraging, and channeling individual efforts to produce at a maximum level are critical for the concept of a regional support staff to succeed. Negotiation, consensus building, interest-based bargaining are essential skills required by this position. Incumbent must be able to communicate effectively verbally and in writing new unique concepts to higher authority (Installation CO's, Regional Commanders, Echelon and Department of the Navy levels). Briefings for senior management on the QOLSO role in the FFRP arena as it pertains to meeting the financial challenges of today's Navy are an integral component of the position. Must possess knowledge of and ability to utilize principles, methods, techniques and systems of management in order to apply experimental theories and new developments to problems which are not responsive to resolution by ordinary methods. Knowledge of the application of high level, sound, independent judgment in the solution of financial problems and the administration of management functions. Knowledge of military FFR programs to the extent that the incumbent has the ability to direct and coordinate difficult and complex functions and adjust plans and policies to attain objectives.

Must possess the ability to assist the Regional FFR Program Director (Region N9) in the selection, development and supervision of a large subordinate staff and make decisions or make recommendations to the N9 which will have a significant impact on FFRP regional policy. A four-year undergraduate degree or equivalent experience in the area of business, recreation management or other related fields is required.



Major Duties and Responsibilities Continued.

Provides training and technical guidance regarding complex fiscal partnerships, develops standard methods of tracking expenses and avoids co-mingling of funding streams using sound fiscal practices. Position provides supporting documentation for executive level briefings, charts and communications supporting budget requests and financial overview. Incumbent provides review of periodic financial statements to ensure accuracy and to identify potential problems or errors and provides direction and guidance to managers for the implementation of action plans, operational adjustments and assessments.

Incumbent provides services and guidance to the region non-appropriated fund (NAF) organization staff in regard to financial management, NAF procurements and contract oversight.

Position is responsible to the Regional FFR Program Director (Region N9) for maintaining standard operating procedures for all financial functions, APF and NAF, including cash control, payroll, procurement, auditing and general financial practices throughout the region. Reviews and edits procedures in order to adhere to Navy policy governing non-appropriated and appropriated fund management.

Incumbent, directly and through subordinate employees, is responsible for institutionalizing a "learning-best practices-performance focused" organization. Assists key regional program and operations managers in development of business-like management styles through training, use of structured business tools and facilitation. Business tools and management processes include strategic planning, business plans, process improvement, functionality assessment; cost analysis, metrics / standards identification, performance management, workload analysis, process analysis, customer and employee feedback, and change management. Plans, coordinates and conducts improvement studies which are extensive in scope and cover a variety of Navy FFR Programs and concentrate on the customers' needs and the most efficient way to deliver the desired products. Serves as a primary performance analyst in assisting the FFR programs' improvement teams in their decision making and prioritizing customer-based actions and provides oversight to ensure that actions are followed through with a timely fashion.

Incumbent integrates information technology (IT), marketing plans and needs assessments into proposals for process improvement and process analysis in order to come to consensus on the best solutions. Position provides input to and ensure that the IT and marketing plans are in alignment with the goals of the department and region. Position initiates, drafts, reviews and updates regional policy instructions, standard operating procedures, directives and notices needed to establish operating criteria, procedures and techniques for effective and efficient task completion and adherence to Navy policy. Position supports administrative needs of the region through preparing and maintaining of records and correspondence, tracking of requested action items and general clerical support.

Responsible for Region training and employee development. Incumbent ensures that sufficient resources are provided to support the training needs of the entire region staff based on individual development plan requirements, future initiatives and Navy requirements. Resources include, but are not limited to CNIC training products, commercial products, functional experts, professional trainers, and multi-media pieces. Training needs must be aligned with CNIC, region and installation goals and objectives.

Incumbent is responsible for facility management & maintenance programs and special projects. Develops and manages a region-wide facilities management program responsible for efficiently and effectively planning for and maintaining a large and diverse FFR facility portfolio. Responsibilities include both immediate maintenance and intermediate and longer-term maintenance, renovation planning and replacement. He / she is responsible for managing Region N9 MILCON, NAFCOM and special facility programs and submissions. Position provides detailed input and expertise gathered from personal experience, business contacts, trade shows and seminars on facility design, renovation and furniture, fixtures and equipment in order to keep F&FR facilities up to date and desirable to our customers. Input must address operational efficiency, cost savings and all other Navy procurement initiatives.

Provides continuing administrative and management supervisory responsibility under the Regional FFR Program Director (Region N9) and may assume authority and responsibility for department activities and operations in his / her absence.

Education

Degree: Four-year undergraduate degree or higher in the area of business, recreation management or other related fields is preferred.

or

Combination of education and experience that provided the applicant with knowledge and skills of one or more of the above disciplines, equivalent to a major in the field.

or

Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the disciplines, equivalent to a major in the field. In addition to the basic requirements outlined, candidates must also possess at least four years of specialized experience in business management or recreation management within either the military or civilian sector.

Additional information

Additional Information

Salary is dependent on experience and/or education. Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period.

Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required.

We utilize E-Verify to confirm selectee's eligibility to work in the U.S. Salary is dependent on experience and/or education.

Relocation bonus may or may not be authorized.

This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate.

For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Region Mid-Atlantic Command is a Drug-Free Federal Workplace.

The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Using the qualifications of the positions, a predetermined Ranking and Rating Criteria of knowledge, skills and abilities will be used for each application. Applicants who do not meet the qualifications required will not be interviewed and interviews may be limited to best qualified applicants.

Management reserves the right to consider and make additional hiring selections, for this specific position, from the certified list of eligible candidates within 90 days of the closing date of this job announcement.

Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Required Documents

The following documents are required at the time of application:

  • Résumé
  • Proof of education/training: provide a copy of your awarded/conferred college transcript(s), if degree hasn't been conferred provide copy of HS Diploma, GED, or equivalent
  • If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
  • If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
  • If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
  • If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.

The complete application package must be submitted by 11:59 PM (EST) on 9/18/2025 to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply.

If you do not have a USAJOBS account, you will need to create one before beginning the application.

It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Agency contact information

Navy Region Hawaii NAF HRO
Address
Joint Base Pearl Harbor Hickam
620 Main Street
Honolulu, HI 96818
US

Next steps

Salary is dependent on experience and/or education.

Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period.

For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

If you are unable to apply online view the following link for information regarding an Alternate Application.

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.

If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.

Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.