Duties
AMSAs are considered chief sources of information and play an important role in accomplishing the work of the unit by performing duties below.
Scheduling, cancelling, re-scheduling patient's lodging accommodations via Hoptel consults.
Responsible for maintaining general cleanliness of all shared spaces in BLD 9, 22, and 10
Consult management for all Lodging consults, reviewing eligibility and appropriateness.
Complete confirmation calls to patients to ensure patients still need lodging accommodations. This may include sending / calling patients with notifications, instructions, and reminders of dates of stay, checking in patients arriving for their appointments, and checking out patients who have completed their episode of care.
Verifying and updating demographic information, including basic eligibility, and insurance capture.
Logging into automatic computer-based phone system to answer and direct multi-line phone systems in a courteous manner. Taking complete accurate telephone messages and/or documentation of contact into CPRS via view alerts.
Checking and responding to voicemail.
Responsible for incoming and outgoing faxing and distribution.
Monitor, manage and/or complete multiple reports, lists and suspense's to include but not limited to: Consult Report, Lodger Reservation Report, Daily Census Report, and various other administrative operational reports.
May be required to perform the following: Timekeeping, Coordination of Hoptel requests, Patient Travel, ADPAC (Automated Data Processing Applications Coordinator), PIV PIN Re-setter, maintenance of office supplies as designated shopper.
Enters appropriate, complete, accurate information into electronic record (CPRS/VISTA) and other clinical information systems as appropriate to the area assigned.
Responsible for Lobby Management to include but not limited to: Keeping lobby presentable, restocking flyers and or brochures, be mindful of Veterans that have been waiting longer than 15 minutes.
Responsible for linen cleaning, washing, drying, and folding as needed.
Appropriately complete initial paperwork for walk-in "triage" patient's, notifies the patient of a need for a Hoptel Lodger Consult and directs patient to meet with the appropriate care team. Collaborates effectively with the other clinical and administrative staff to ensure seamless care and lodging accommodations.
Responsible for acknowledging, responding and/or completing routed view alerts with-in 48 business hours.
As required, types of routine correspondence, progress reports, memorandums and statistical reports using Vista, MS Word and Excel.
Maintains up to date status on mandatory TMS training to include but not limited to: VA Scheduling Requirements.
Understanding of beneficiary travel, and enrollment and means testing status.
The incumbent may provide on-the-job training to new employees in accordance with established procedures and practices and may provide feedback to the new employee.
Reconciles wait list as cancelations, and no shows become available.
Other duties as assigned by Supervisor
Preparing hoptel lodging data management.
The incumbent must be able to accept feedback (negative and positive) to grow and expand their expertise.
Work Schedule: Thursday-Monday 0600 - 1430; 1400 - 2230
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 05-RP-058.004
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
How to Apply
All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 03/12/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12703667.
- To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
- Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USA JOBS account,
https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.
Next steps
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.