Duties
Serves as an ATSS (NAS Area Specialist), in a Service Operations Center (SOC). Performs a variety of functions directly relating to the operations of the NAS. Focus is on the availability and reliability of the services and products provided to users of the NAS.
Recognized as the principal technical specialist on legacy and newly developed systems within a large facility or multiple facilities over a large geographical area. Responsible for the planning, directing, coordinating, monitoring, and maintenance activities associated with the management of assigned NAS systems/facilities.
Performs work of broad scope and complexity with a high degree of independence. Applies broad experience and comprehensive technical know ledge to maintain and protect the Integrity and safety of all components and systems for the NAS service delivery. Provides the highest organization level of technical support associated with analyzing, installing, repairing, fabricating, maintaining, modifying, or evaluating the most complex systems for which the FAA is responsible.
Plans, coordinates and performs work with a high degree of independence, keeping the supervisor advised only of the most critical issues. Resolves unique technical problems without managerial intervention, providing coordination and suggested solutions.
Rapidly analyzes and seeks resolution to problems as they arise, and makes adjustments as necessary to deal with system outages and network performance deterioration. Initiates action for the timely repair or restoration of services and systems, taking into account the availability of back-up systems, possible reconfigurations to mini mize serv ice interruptions, and the relative criticality of particular functions to the safe and efficient operation of the NAS. Incumbent is responsible for timely upward reporting of NAS information that could have an impact to operations for purposes of Situation Awareness (i.e. NOT AM, SAL Pagi ng function). Incumbent -in-charge is expected to be management's representative during non-administrative hours.
Integrate Operational Risk Management (ORM) into restoration, schedule maintenance activities, and al l planned projects, ensuring that all customers and users of services are included and involved in ORM implementation and planning.
Contacts are both interna l and external. Often represents the organization as the primary point of contact on projects, programs, and other work activities to coordinate and implement plans or obtain information and resolve problems.
The Operations area serves as a principal organizational element of the Technical Operations Organizational to plan, direct, coordinate, monitor, and accomplish activities associated with real-time management of assigned NAS systems/facilities at the service integrity level. Reports to the Serv ice Operations Center Manager.
Performs other duties as assigned.
Required Documents
Notification of Personnel Actions (SF-50) is required, Supplemental documentation, e.g. transcripts, etc. will be accepted in combination with your on-line application. These documents must be uploaded or emailed to 9-AMC-AHF-S210@faa.gov on or before the closing date of this announcement. All submitted documents should reference the announcement number.
Supervisory Endorsement (Career Level IV to Career Level V) is required. The endorsement must include the announcement number. The required SUPV Endorsement must be signed. Failure to submit the signed supervisory endorsement will result in loss of consideration.
If you are an FAA employee, you
MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.
If you are an FAA employee, you can access and print your SF-50 from the eOPF system
https://eopf.opm.gov/dot/.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register.
IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC REGARDING YOUR EXPERIENCE OR EDUCATION.
We strongly encourage applicants to utilize the USAJOBS resume builder in the creation of resumes.
Please ensure EACH work history includes ALL of the following information:
- Job Title (include series and grade if Federal Job)
- Duties (be specific in describing your duties)
- Employer's name and address
- Supervisor name and phone number
- Start and end dates including month and year (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
- Salary (optional)
Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible.You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies. Please see this guide,
Document Upload Guide, for more information on uploading and re-using the documents in your applications.
Next steps
Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview.
For instructions on how to check the status of your application, please go to: USAJOBS Help Guide.
Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated.
All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.