Clarification from the agency

Open to Current Permanent FAA Employees.

Performs a wide variety of very complex assignments with a high degree of independence from supervision, but keeps the supervisor advised of only the most critical issues. Provides support to first level maintenance activities for assigned NAS enterprise services and infrastructure, including AWOS Data Acquisition System (ADAS)/RASP, National Airspace Data Interchange Network (NADIN), Weather Message Switching Center Replacement (WMSCR), Bandwidth Manager (BWM), Aeronautical Telecommunication Network Message Handling System (AMHS), SWIM Flight Data Publication Service (SFDPS) and Integrated Enterprise Service Platform (IESP), along with other systems.

The Systems Performance Specialist (SPS) carries out work in accordance with overall plans and objectives of the organization, resolving problems as they arise and making adjustments as necessary to deal with unanticipated situations and organization needs. Applies comprehensive technical knowledge to protect the integrity of all components and/or systems and to provide NAS service delivery. Demonstrates the ability to interpret, select and apply principles and practices related to the knowledge of information technology, scientific and engineering fields.

Analyzes enterprises systems and services, performs anomaly investigation, and escalates unresolved complex problems to the Operational Support, AJW-1 organization. Acts as a liaison to the NextGen Office and Program Management Office (PMO) in defining Enterprise needs/requirements to acquisition programs.

Serves as primary support liaison between the NEMC Operations Specialists and the AJW-17 national engineering organization. Supports development and updates to the triage processes for interfacing and escalating issues with the national engineering organizations, i.e., ADAS/RASP, NADIN, WMSCR, BWM, AMHS, SFDPS and IESP.

Supports periodic maintenance activities as needed for NADIN/AMHS, WMSCR/ADAS, IESP BWM, and SFDPS which includes account verification, audit preparation, password, and domain switch and modem callback tasks.

Conducts routine tasks, such as daily review of log files, running scripts to update PCs, capturing and sending files and logs to requesting organizations, e.g. NADIN files to the Tech Center and BWM files to the program office, etc. Supports Volatile Meteorological (VOLMET) system text data to voice activities.

Supports the implementation of modifications, which includes reviewing and making recommendations on signing the Letters of Authorizations (LOAs). Supports coordination of System Support Modification/System Technical Release (SSM/STR) implementation and other new systems and services.

Participates in testing efforts with a variety of operational facilities, including the NEMC. Installs, repairs, fabricates, modifies, and maintains legacy NEMC systems and equipment.

Develops and/or assists with technical documentation and information and participates in a variety of technical working groups.

Provides training, mentoring, guidance and advice to FAA employees, contractors and other organizations. Ensures customer service is timely, professional and receives the maximum consideration on all aspects of job performance.

Establishes and maintains working relationships with internal/external personnel and co-workers with cooperation, collaboration, trust, and respect. Coordinates and works with Team Leads, contractors, and vendors in support of network and equipment problems. Supports Joint Acceptance Inspections (JAIs) as needed.

Participates in the development of a NASEO Concept of Operations (ConOps) which defines organizational responsibilities for monitoring, maintaining and supporting the new system/services.

Maintains knowledge of FAA and ICAO policies, procedures, and regulations regarding telecommunications and disseminates information on any changes to NEMC operating parameters as appropriate.

Conditions of employment

• US Citizenship is required.
• Selective Service Registration is required for males born after 12/31/1959.
• Must submit an SF50 (See Required Documents).
• Designated or Random Drug Testing required.

Qualifications

There is no timeframe requirement at the Level III/FV-H to compete. Candidates must show experience at the level of difficulty and responsibility that is appropriate to the position. Experience that demonstrates an extensive knowledge of and experience in technology system interrelationships, and management of civilian or military automated aviation, navigation, and electronics systems. Generally, experience at the next lower level Pay Band H/ Level III or GS/GS-12 or equivalent, meets the minimum qualifications for this position as long as the experience supports the demonstrated abilities identified below.

Specialized Experience is: Experience analyzing enterprise systems and services and identifying issues which may require corrective action, to include collaborating and assisting in the development of corrective action.

Qualifications must be met by the closing date of this vacancy announcement.

You MUST provide a NARRATIVE statement for each Demonstrated Ability. The narratives should be clear and concise, providing a description of your education, training and experience that would describe the degree to which you possess each Demonstrated Ability. Candidates must show experience at the level of difficulty and responsibility appropriate to the position.

NOTE: Answer all questions to the best of your ability. DO NOT ASSUME THAT BECAUSE YOU HOLD, OR HAVE HELD THIS POSITION, YOU WILL AUTOMATICALLY BE FOUND ELIGIBLE. You may be asked to provide evidence or documentation that you have this type of experience at a later stage in the selection process. Your responses are subject to verification through job interviews, or any other information obtained during that application process. Any exaggeration of your experience or any attempt to conceal information can result in disqualification. Failure to submit demonstrated abilities statements will prevent you from receiving further consideration.

Supervisor Endorsement: If your selection for this position would be considered a promotion then a supervisory statement endorsing your candidacy (Career Level III to Career Level IV) is required by the closing date of this announcement. The endorsement must include the announcement number and be signed by the Supervisor. You may upload your document with your application or fax to (609) 485-8995.

Supervisor Endorsement to Career Level IV must be received by closing date of the vacancy announcement. Failure to submit the supervisor endorsement will remove the applicant from receiving further consideration.

For ingrade/downgrade candidates, a Supervisor Endorsement is not required.

Eligible applicants meeting the minimum qualification requirements may be further evaluated on the Demonstrated Abilities listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical order and referred to the selecting official for consideration.

If the agency decides to interview any qualified employee on the selection list, then all on the list who are qualified must be interviewed. If the selection list is shortened to a best qualified list through a comparative process, then the best qualified list shall be considered to be the selection list.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

Only supplemental documentation, e.g. transcripts or veteran's documentation will be accepted in combination with your on-line application. These documents must be uploaded or fax to (609) 485-8995 on or before the closing date of this announcement. All submitted documents should reference the announcement number.

If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.

If you are an FAA employee, you can access and print your SF-50 from the eOPF system https://eopf.opm.gov/dot/.

Next steps