Clarification from the agency

This announcement is open to current Career or Career-Conditional EEOC employees.

• Plan, design, and oversee a nationwide Alternative Dispute Resolution (ADR) program, establish performance metrics, coordinate multi-office operations, and implement strategies that resolve systemic issues and enhance program effectiveness.
• Knowledge of concepts, techniques, and methods of Federal and private sector alternative dispute resolution and mediation policies to develop broad guidelines or regulations or to conduct project to resolve complex systemic problems of broad scope.
• Ability to manage team and group dynamics, resolve conflict situations, deliver ADR mediation services, facilitate voluntary resolutions between parties, and provide expert guidance to Field Offices on ADR policies and best practices nationwide.
• Ability to analyze ADR data using ARC and Power BI, ensure accuracy, identify trends, and prepare reports for leadership to inform decisions and improve program efficiency.
• Experience mentoring staff and overseeing programs to ensure consistent ADR policy application across offices. Ability to lead teams, set priorities, resolve escalated issues, and foster collaboration to achieve agency goals.

Conditions of employment

• Must be a U.S. Citizen or National
• Males born after 12-31-59 must be registered for Selective Service
• Suitable for Federal employment, determined by a background investigation
• May be required to successfully complete a probationary period

Qualifications

For the GS-15: You must have at least one year of experience equivalent to the GS-14 level in the federal service that provided the specific knowledge, skills, and abilities required to successfully perform the duties of this position. Such experience includes developing policies; establishing plans; designing, executing, and monitoring a nationwide comprehensive ADR program; and providing educational and technical assistance to administer the agency's ADR mediation program on a national scale.

Merit promotion applicants must meet time-in-grade requirement as defined in 5 CFR 300, Subpart F. One year at the GS-14 level is required to meet the time-in-grade requirements for the GS- 15 level.

Applicants must meet all eligibility requirements (e.g., time-in-grade and qualification requirements) within 30 days of the closing date specified in the vacancy announcement.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the application process is complete, your resume and supporting documentation will be reviewed to determine whether you meet the minimum qualifications and eligibility requirements outlined in this announcement. A Subject Matter Expert (SME) or SME Panel will be utilized to assist in the technical evaluation of candidates' qualifications. Applicants who meet these requirements will be certified and referred to the selecting official.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

• Data Analysis
• Leadership
• Mediation/Alternative Dispute Resolutions
• Stakeholder Management
• Supervisory Skills

All qualified Non Competitive applicants and the best qualified Merit Promotion applicants will be referred to the hiring manager for consideration.

Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet CTAP eligibility criteria; 2) be rated well-qualified for the position with a score of 85 or above based on the competencies listed above; and 3) submit the appropriate documentation to support your CTAP eligibility. For more information visit: https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/

Equal Employment Opportunity
The United States government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor.

To apply for this position, you must provide a complete Application Package which includes:

1. Your Resume (NOT TO EXCEED 2 PAGES) showing work schedule, hours worked per week, dates of employment and duties performed. Resumes over the 2-page limit, will not be reviewed beyond page 2 or may be disqualified. If your resume does not reflect demonstrated evidence of your qualifications, you will not receive consideration for the position.
2. Most recent Performance Appraisal, if applicable.
3. Please provide a copy of your most recent SF-50, "Notification of Personnel Action" which shows your appointment eligibility for the position for which you are applying. Your most recent Promotion, Within Rate Increase (WRI/WGI), or Appointment/Conversion SF-50 or Notification of Personnel Action showing your career/career-conditional status, title, series and grade (do not submit an Award SF-50). Also provide the SF-50 that reflects the highest grade level held on a permanent basis or the full performance level of your current position, whichever is higher.
4. Career Transition Assistance Program documentation, if applicable

Failure to submit documents required may result in loss of consideration.

Next steps