Analyzing National Eagle Repository Customer Service and Communication Needs

Clarification from the agency

Open to students currently accepted for enrollment, seeking a diploma/degree in college, university, or other accredited educational institution (at least undergraduate or above) on a full or half-time basis as defined by the educational institution.

Location: USFWS In-person work is an option, but not required. In-person candidates should report to: National Eagle and Wildlife Property Repository, 6550 Gateway Road, Building 128, Commerce City, Colorado, 80022
Work Schedule and Flexibilities: Up to 20 hours per week, at least 10 preferred. Must be able to work within National Eagle Repository core hours, Monday - Friday 8:00 AM - 3:00 PM MT. Start/end dates flexible.
Remote (100% work off site)
Number of Positions: 1
Term: Spring 2027 (90 day term between mid-January and mid-June)

This vacancy will be open until Thursday, October 29^th, 2026 at 11:59pm ET. Candidates are encouraged to read the entire announcement before submitting their application packages.

The National Eagle Repository (NER) is a one-of-a-kind facility operated by the U.S. Fish and Wildlife Service - Office of Law Enforcement, serving to receive, evaluate, store and distribute the remains of deceased bald and golden eagles to enrolled members of federally recognized Native American Tribes. NER seeks a student trainee to assist in improving communication and customer service for the audiences the program serves, including Tribal members, government offices, permitted wildlife rehabilitators, members of the public, and others. The selected applicant will conduct an analysis of the communication needs of these audiences, including identifying communication barriers. areas where NER's current communication materials (i.e., web pages, email communications, others) may provide insufficient information, and resources which are being underutilized by key audiences. NER receives a high volume of phone and email inquiries seeking information about the transfer of eagle remains to the program, and laws and regulations governing disposition and possession of eagle remains. Understanding current deficiencies in NER's ability to effectively respond to these requests and opportunities to correct these deficiencies will help NER provide more efficient, effective service to its customers.
The duties of this position include but are not limited to the following:

• Conducting an analysis of the questions and inquiries most frequently received by NER and areas or topics where existing communication materials and public information may be insufficient or underutilized.
• Reviewing existing NER communication materials to identify deficiencies, outdated or unclear guidance, and areas where applicants, partners and the public frequently request clarification.
• Developing findings summaries and data visuals that translate insights into actionable recommendations for NER to implement.

Conditions of employment

Conditions of employment
To participate in this Program:

• Must be a U.S. Citizen or U.S National studying in the U.S. or abroad
• Be enrolled not less than half-time in an accredited college, university, or other accredited educational institution (at least undergraduate or above) throughout the 90 day Semester of Service opportunity. Students graduating before May 1, 2027 are not eligible. Selectees will be responsible for contacting a school official to sign a Semester of Service approval form indicating you are currently enrolled at least half-time and in good academic standing.
• Qualifying educational institutions must be located within the United States.
• Be in good academic standing as defined by your institution.
• Commit to volunteering 8 - 20 hours per week for a minimum of 90 days.
• Complete all required onboarding documentation assigned by the Department of the Interior and your academic institution.
• Agree to volunteer. This position is unpaid. No compensation, stipends, or hiring preference will be granted from this work. You may use this volunteer experience to qualify for future jobs you choose to apply for.
• Agree to understanding volunteers are not Federal employees.
• Not be a current federal employee. Current federal employees can reach out to the contact below to inquire about job detail opportunities.

Qualifications

Applicants will be considered based on their knowledge, skills or abilities related to project needs. Specifically, applicants should:

• Be an undergraduate or graduate student.
• Possess strong written and oral communication skills
• Be able to work both independently and in collaboration with others

• Prior experience developing or administering customer or visitor experience surveys, conducting qualitative and quantitative analysis, and basic statistics
• Coursework, prior experience, or interest in communications, sociology, education, or other fields related to project objectives

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will be evaluated by Department of Interior personnel to determine your eligibility for the position and your application will be forwarded to the project manager for review.

To apply for this position, you must submit a complete Application Package by 10/29/2026 which includes:

1. Your resume (two or fewer pages). Note: Resumes must not exceed two single-sided pages and resumes longer than two pages will not be accepted. The minimum font size is 10-point for all body text. Headers may be slightly larger but must remain legible. All resumes must maintain a minimum 0.5-inch margins on all sides to ensure readability and prevent excessive content compression. Including supplemental pages or attachments disguised as resume extensions are prohibited and will not be reviewed to determine your eligibility/qualifications. Your resume MUST include:
   • Your experience including start and end dates.
   • Education information, such as the name of your school and dates of attendance.
   • Any knowledge, skills or abilities you've gained through education that relate to the project.
2. Proof of current enrollment not less than half-time in a college, university, or other accredited educational institution. Transcripts or a certificate of enrollment are preferred.

Next steps