Duties
Specific duties include:
- Oversees Regional Office (RO) operations to ensure timely, accurate, and efficient delivery of veterans' benefits in alignment with national policies and VBA/Veterans Affairs (VA) leadership priorities.
- Develops, implements, and monitors RO policies, procedures, and performance standards, ensuring compliance with VBA directives and consistency in service delivery across business lines.
- Analyzes operational and program performance data, identifies gaps, directs corrective actions, and ensures follow-up to improve quality, timeliness, cost efficiency, and customer satisfaction.
- Leads strategic planning and resource management, including development of short- and long-term goals, assessment of resource needs, and effective allocation of personnel, budget, and equipment.
- Evaluates organizational structure and workload trends, recommending and implementing organizational changes to meet evolving program and business requirements.
- Provides executive oversight of human resources functions, including position management, staffing decisions, performance management, labor-management relations, and escalation of employee relations matters.
- Ensures the effective management of RO financial resources, including formulation, execution, and oversight of the budget while ensuring compliant and efficient use of funds.
- Represents the RO in internal and external engagements, maintaining strong stakeholder relationships and supporting initiatives that advance VA programs, organizational culture, equal employment opportunity (EEO) principles, and workforce inclusivity.
Promotion Potential: None, this is the full performance level of the position.
Work Schedule: Full time, Monday through Friday, 8:00am to 4:30pm.
Compressed/Flexible: Not Available
Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
Virtual: This is not a virtual position.
Position Description/PD#: Assistant Director, Regional Office; PD37863A
Relocation/Recruitment Incentives: Authorized. Relocation expenses and services (Permanent Change of Station - PCS) are authorized for this recruitment. PCS is the relocation of a household due to government convenience in connection with the transfer between duty stations or facilities. In consideration of the payment of expenses for travel and transportation, the selectee agrees to remain in federal service for twelve (12) months following the date of transfer. Failure to complete all conditions of the obligated service may result in repayment of travel/transportation expenses.
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Financial Disclosure Report: Required
Requirements
Conditions of employment
As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
- your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- You must be a U.S. Citizen to apply for this job
- Selective Service Registration is required for males born after 12/31/1959
- You may be required to serve a probationary period
- Subject to background/security investigation
- Selectees are required to service a one-year supervisory probationary period if not previously completed in a Federal position.
- Selected applicants will be required to complete an online onboarding process
Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements
I-9 Acceptable Documents.
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement:09/02/2026.
TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.
- For a GS-15 position you must have served 52 weeks at the GS-14 grade level.
The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.
MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below:
GS-15 Grade Level:
Specialized Experience: Applicants must have one year of specialized experience equivalent to at least the GS-14 grade level in the normal line of progression. Specialized experience is experience that has equipped the applicant with the executive-level knowledge, skills, and abilities to successfully perform the duties of an Assistant Director in a Veterans Benefits Administration Regional Office. To be creditable, the experience must demonstrate all of the following activities, performed in a Regional Office, VA business line, VISN, or similar large, complex Federal or private-sector organization:
- Managing or directing program operations that deliver benefits or services to Veterans or comparable populations.
- Establishing priorities, determining resource needs, and allocating staff and funds to meet program objectives.
- Directing or coordinating personnel management actions such as hiring, performance management, labor/employee relations, organizational changes, or workforce planning.
- Conducting or overseeing complex program reviews, operational assessments, compliance reviews, or performance evaluations.
- Monitoring and controlling program effectiveness, including analyzing policies, directives, procedures, and long- and short-range organizational goals to identify improvement needs.
Education Substitution: There is no education substitution for this grade level.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.
Physical Requirements: This position is primarily sedentary with some walking, standing, bending, and/or carrying lightweight items.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at
http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Education
There is no education requirement or substitute for this position.
Additional information
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf for more information.
The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.
You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
- Accountability
- Customer Service
- Decisiveness
- Flexibility
- Interpersonal Skills
- Problem Solving
- Resilience
- Leadership: Inspires, motivates and guides others toward goal accomplishment; coaches, mentors, and challenges subordinates; adapts leadership styles to a variety of situations; models high standards of honesty, integrity, trust, openness, and respect for the individual by applying these values to daily behaviors.
- Strategic Thinking: Formulates objectives and priorities and implements plans consistent with the long-term interests of the organization in a global environment. Capitalizes on opportunities and manages risks.
- Financial Management: Understands the organization's financial processes. Prepares, justifies, and administers the program budget. Oversees procurement and contracting to achieve desired results. Monitors expenditures and use cost-benefit thinking to set priorities.
- Human Capital Management: Builds and manages workforce based on organizational goals, budget considerations, and staffing needs. Ensure that employees are appropriately recruited, selected, appraised, and rewarded; takes action to address performance problems. Manages a multi-sector workforce and a variety of work situations.
- Planning and Evaluating: Sets priorities; organizes work; establishes procedures; monitors progress and evaluates program outcomes.
- Communications: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing presentations; listens to
- others, attends to nonverbal cues, and responds appropriately.
Supervisory Situational Judgement Test: Applicants will be required to complete a Supervisory Situational Judgment Test (SSJT) as part of the assessment process for this position. The SSJT evaluates judgment, decision-making, and leadership competencies associated with effective supervision in a Federal work environment. This is not a timed test, however, the assessment is expected to take approximately 45 minutes or less to complete. This assessment is required for all applicants. If you do not complete the assessment, it will result in an incomplete application and you will receive no further consideration.
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.
Required Documents
To apply for this position, you must provide a complete Application Package to include the documents detailed below. Resumes may not exceed two pages and must be legible for review of eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume and supporting documentation will be verified. Failure to submit the documents as specified may result in loss of consideration for this job announcement.
- Resume:
- Contact Information:
- Name and how best to contact you, including email address and phone number
- Relevant Work Experience:
- For each relevant work experience, make sure you include:
- Job Title and Employer (including series and grade for any Federal positions)
- Start and end dates with month/year (e.g., 05/2019 - 08/2022)
- The number of hours you worked per week
- Ensure work experience descriptions are aligned with the job announcement and address all required qualifications. Brief descriptions should demonstrate your ability to perform the tasks at the required level as stated in the job announcement
- Optional Details:
- When relevant, include:
- Current Security Clearance
- Job-related training
- Language skills
- Organizations and affiliations
- Professional publications
- Eligibility for special programs (e.g., military spouses, individuals with disabilities, etc.)
- A copy of your most recent NON-award SF-50. The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure and type of service (Competitive or Excepted).
- Your SF-50 reflecting when you entered your highest grade To verify you meet Time-in-Grade requirements, also submit a SF-50 reflecting when you entered your highest grade held (e.g. Promotion, Appointment, etc.).
An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
NOTE: Award and General Adjustment SF-50's do not provide sufficient information will not be accepted for the purpose of verifying time in grade. Recommended SF-50's include Within Grade Increases (WGI), Promotions and Appointments.
Additional Documents accepted:
- Most recent Performance Appraisal (VA Form 0750)
- Award SF-50s
- CTAP documentation - RIF notice, SF-50 showing VA employee, and performance appraisal
Please use this checklist to make sure you have included all documents required for your application. You will not be contacted for additional information.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.