Assistant General Manager (NF-4)

Clarification from the agency

Open to Public

• Serves as the Assistant General Manager in a store with an annual sales volume of more than $20M and is responsible for a core set of areas that may include: Hardlines, Softlines, Consumables, Brand Integrity, and Experience. 
• Leads by example to shape and sustain a working environment conducive to the successful performance of those entrusted to his/her leadership and direction.
• Create a positive atmosphere and culture within Business Operations and its constituent branches that reflect the pride, professionalism, sense of accomplishment, fulfillment, collaborative engagement, well-being, and whole-hearted customer focus of its employees.
• Leads a productive, efficient, and effective operational shift within a Marine Corps Exchange (MCX) store. 
• Conducts interviews and participates in the hiring process.
• Partners with Operations Manager and Store Manager.
• Will serve as a designated FFL license holder. 
• Scope, plan, and lead general merchandising strategy, brand integrity, and service levels throughout the store operation. 
• Ensures proper scheduling, staffing coverage and training of team members. 
• Monitors MCX logistics and backroom processes in the absence of an Operations Manager and Backroom Manager ensuring effective operations while developing store-level accountability and process management.
• Analyzes store sales and metrics
• Ensures the successful execution of corporate service programs, promotions, and other events as well as daily and weekly Dress Blue Experience standards at all customer touchpoints.
• Works with the Training Specialist or designated Retail Manager who oversees training to ensure all team members are trained on policies relating to service, service recovery, and corporate service programs and promotions.
• Communicates any outstanding problem resolution issues with the Experience Manager. 
• Determines the necessary requirements to create loyal MCX customers. Understands and articulates all MCX value stories, programs, and promotions. Recognizes the core values and mission of the Marine Corps Exchange.
• Consistently champions, communicates and represents MCX brand standards. 
• Communicates effectively with other teams to address deficiencies with brand standards while providing education, coaching and positive reinforcement to all store team members.
• Identifies and reduces all risks of loss and/or theft. 
• Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.
• Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
• Supervises employees to include assigning and distributing work, scheduling, coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave; recommending and completing personnel actions; completing performance reviews and signing timecards; training employees.
• Must be alert to alcohol abuse and take appropriate action. Assists in developing and ensuring the implementation and control of an adequate, effective and appropriate training plan for all personnel.
• Participates in all corporate-led training programs and works with Store Manager to set training goals and manage training compliance and learning transfer. 
• Strongly promotes the cultivation of MCX corporate culture, mission and core values at the store level and engages with all management and team members through conversations, modeling behaviors, supporting store team-centric initiatives and driving team member satisfaction.
• Has keyholder responsibility: opening and closing stores and receiving products. 
• May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections.
• Performs other duties as assigned. 
• The incumbent must be able to lift and carry objects up to 20lbs. independently and objects over 20lbs. with assistance.

Conditions of employment

• See Duties and Qualifications

EVALUATIONS:

Qualifications

• Three years of experience in the occupation, or a related field or work area. 
• Relevant education may be substituted for experience. 
• At least two years of supervisory experience working in a leadership role related to store operations, sales floor leadership and/or operational performance.
• Positive attitude with a genuine desire to work in a customer focused environment. 
• Ability to train operating standards and procedures for service, service recovery and store brand as well as work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence. 
• Ability to work in a high-performance atmosphere with commitment to service goals. 
• Ability to multi-task with high-quality follow-up and hold teams accountable to results. 
• Attention to detail is required.
• FFL License is REQUIRED. (will serve as a designated FFL license holder)

FOR POSITIONS INVOLVING FIREARMS/AMMUNITION ONLY:
This is a covered position for the Domestic Violence Misdemeanor Amendment to the Gun Control Act for Department of the Navy civilian personnel. Due to contact with firearms, or ammunition in accomplishing work, DD Form 2760 certifying whether a qualifying conviction for a misdemeanor or felony crime of domestic violence has occurred MUST be completed. The continuing obligation to notify the immediate supervisor of any qualifying conviction through completion of DD Form 2760 is REQUIRED. Ability to successfully obtain/maintain a Tier 3 background investigation.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

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