Clarification from the agency

Open to current Phoenix Health Care System Employees ONLY!

The Phoenix Health Care System is a Level 1a and offers a full range of patient-care services to over 100,000 Veterans. Geographically, Phoenix VA is considered among many as a desirable living location with all of the attributes of a large metropolitan complex.

In addition to the above duties and responsibilities, the incumbent will:

• Demonstrate knowledge of fiscal management principles and an understanding of government and agency wide budget systems as well as an acute awareness of the cost of medical equipment, supplies, and services.
• Make final decisions and identify sources of funding with varying and uncertain budgets.
• Manage available resources within direct line of authority, including; personnel, space, supplies and equipment, services, and funds, and establishes priorities for distributing resources based upon program needs and requirements.
• Assure that administrative policies and programs are coordinated with and in support of clinical activities; especially, in meeting requirements of accrediting agencies such as: The Joint Commission, Office of Inspector General, Commission on Accreditation of Rehab Facilities, Occupational Safety and Health Administration, and the College of American Pathologists.
• Serve as the facility subject matter expert and actively participates at the local, regional, and national levels on key budget and resource decisions.
• Foster an environment which enhances employee morale, sense of pride, and appreciation of their worth to the organization in order to increase employee productivity and retention.
• Establish minimum standards for quality and productivity; direct program implementation; direct quality and/or productivity programs for the facility.
• Take action regarding disciplinary cases and problems involving key employees; develop, evaluate/adjust organizational structures and/or management systems for administrative services.
• Investigate and respond to employee grievances and dissatisfactions in order to resolve conflicts.
• Advise, counsel, or instruct subordinate employees on complex administrative matters; resolve complaints, effect disciplinary actions and approve leave for Service Chiefs.
• Participate in public speaking engagements, meetings, and public relations events as an executive leader and representative of the Director and the Healthcare System.
• Establish and maintain good relations with various civic and professional groups, service organizations, accrediting agencies, volunteer groups, news media and the community.
• Promote and project an atmosphere of quality patient care, both within the facility and in contacts with the public.
• Resolve and soothe complaints from patients, family members or service organization representatives. Handle letters of inquiry and complaint from congressional offices, VA Central Office and third parties.
• Support the Green Environmental Management System to remain in compliance with all Federal, state and local environmental; public health; and resource protection laws, regulations and Veterans Affairs requirements.
• Implement and complete internal audits and reviews.
• Lead in the development and implementation of long-range and short-range policies and plans for the facility, giving much consideration to the administrative and clinical policies, standards and requirements of accrediting bodies and impacts to other area hospitals and the community.
• Provide information, resolve conflicts, and/or problems that may arise and assure management officials are familiar with the negotiated agreement.
• Review and ensure quality assurance and quality improvement progress to meet future patient care needs.
• Serve on or chairs strategic planning committees and leads on-site meetings with other agencies and program officials.

Work Schedule: Full-Time, Monday-Friday, 08:00 am -04:30 pm.
Position Description/PD#: Associate Director Resources (120 Day Detail)/PD13528O
Telework: As determined by the agency policy.
Financial Disclosure Report: Not required

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/27/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-15 position you must have served 52 weeks at the GS-14. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-14 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: missions, organizations, programs, and requirements of health care delivery systems; regulations and standards of various regulatory and credentialing groups; and government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. Applicants must also possess management ability to delegate authority, evaluate and oversee people and programs, recognize and adapt to changing priorities; and knowledge of the interrelationships and interdependencies among various medical and administrative services and programs.
• • Budget Administration
  • Personnel and Human Resources
  • Public Service Motivation
  • Quality Management

You will be rated on the following Competencies for this position:

• Budget Administration
• Personnel and Human Resources
• Public Service Motivation
• Quality Management

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Work is sedentary, and the employee may sit comfortably. There may be some walking, standing, bending, carrying of light items, driving of an automobile, etc. Fieldwork may involve traveling to interviews, meetings, and sources of information. Work is usually performed in offices, meeting rooms, schools or similar settings. The position may involve travel, including the normal everyday risks of auto, bus, rail and air transportation.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

To apply for this position, you must provide a complete Application Package which includes:

• Resume
• SF-50/ Notification of Personnel Action

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

• Cover Letter
• Resume
• SF-50/ Notification of Personnel Action

SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):

• Most recent SF-50 if you are a current or former Federal employee
• An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
• Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
• Examples of appropriate SF-50's include:
  • Within grade increases at the highest grade held; or
  • Promotions with an effective date more than one year old; or
  • SF-50's at the highest grade held with an effective date more than one year old.

Next steps