Clarification from the agency

United States (U.S.) Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.

Serves as a Benefits Administrator under general direction of the Supervisory Systems Administrator. Determines system change requirements and coordinates with system contractor to initiate system upgrades. Coordinates with Benefit vendors to develop and implement electronic data imports and exports. Responsible for developing, implementing and maintenance of the web based benefits system. Is the main point of contact for field system users to resolve system access and operational problems. Develops and provides system training to users. Provides daily guidance to systems technicians and admin clerks, insuring that all duties are performed correctly. Has the authority to assign duties to them. Ensures data from DA 3473 and DA 3434 is entered daily to the database, that incoming documentation is imaged and distributed to action offices, and benefit transactions are processed on the system which cannot be processed by field HROs on Benefits On Line. Ensures action mail is sorted, imaged and distributed daily. Provides systems assistance to field HROs as needed and maintains system security.

Conditions of employment

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one-year probationary period may be required.
• Satisfactorily complete an employment verification (E-Verify) check.

Qualifications

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.

A qualified candidate must possess the following:
Knowledgeable of benefits work processes and system processing rules. Must have technical knowledge of Windows applications, Benefits Data System and security requirements. Comprehensive understanding of benefits administration, benefits program requirements and benefits system capability. Comprehensive technical knowledge of the benefits System and development of complex electronic data imports and exports. Ability to communicate effectively orally and in writing.

In addition to the above qualifications, candidates who possess the following qualifications will be considered "Highly Preferred" or "Best Qualified":

Experience determining system change requirements and coordinating with system contractor to initiate system upgrades. Experience coordinating with benefit vendors and insurance carriers to develop and implement electronic data imports and exports. Experience developing, implementing and maintaining of benefits systems. Experience as the main point of contact for field system users to resolve system access and operational problems.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your Application Matters: How We Will Review It

We want to help you put your best foot forward! Please take time to carefully follow all application instructions - missing information or skipped steps could impact your eligibility.

• Your application will be thoughtfully reviewed to see how well your experience and qualifications align with the requirements listed in this announcement. This includes your resume, supporting documents, and responses to the assessment questionnaire.
• We will consider your responses to our application questionnaire.
• If you're tentatively qualified, we'll take a closer look to ensure your questionnaire responses match the experience reflected in your resume and documentation.

Note: If it's later found that qualifications or experience were overstated, it may affect your consideration for the position - so honesty and clarity are key.

Understanding Eligibilities: What You Can Claim When Applying

When you apply for a federal position through USAJOBS or USA Staffing, you may be eligible for selection preference or priority consideration based on your background or status. These eligibilities can improve your chances of being considered or referred for a position.

Depending on your situation, you may be able to claim one or more of the following eligibilities:

• NAF Priority Consideration 1 Business Based Action (BBA)
• NAF Priority Consideration 2 Former NAF Employee (FNE)/Current NAF (CNE)/Current APF Employee (CAE)
• NAF Priority Consideration 3 Outside Applicant Veteran (OAV) (Includes spouses and parents)

Tip: Be sure to review each eligibility question carefully and provide the required documentation. Claiming an eligibility without proper support may affect your application status. Looking for more details? Refer to the Who Gets Initial Consideration (Selection Preferences) and the What Other Considerations are Available sections of our Applicant Information Kit.

About Your Resume

• Federal agencies are required to limit resumes to two pages or less and it must support the general or specialized experience described in this announcement. Resumes must adhere to the two-page limit and must be legible so they can be reviewed for eligibility, minimum qualifications, and other position requirements listed in this job opportunity announcement. For additional information on the two-page resume limit, refer to:
  • https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/.
• Your resume must be 5 megabytes (MB) or less. We recommend saving and uploading your resume as a PDF to preserve formatting and page count (https://help.usajobs.gov/faq/application/documents/resume/page-limit).
• Please do not include photographs, personal images or other inappropriate content in your application materials.

Expedite Your Hiring

• To better expedite the hiring process, we recommend including contact information (name, email, phone number) for professional references in your resume.

Required Documents

• Required documents may vary based on the requirements for the position. The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:

• Resume

Other Accepted Documents

• Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:

• Cover Letter
• DD-214/ Statement of Service
• Notification of Personnel Action for NAF Employees (DA Form 3434 or equivalent)
• Other Document not Listed
• PCS Orders
• Performance Appraisal
• Resume
• Separation Notice (RIF)
• SF-50/ Notification of Personnel Action
• Transcript

Next steps