Summary
This position is located at the NCA Scheduling Office in Saint Louis, Missouri.
The position serves as a Bilingual Program Support Assistant (OA) within the Department of Veterans Affairs (VA), National Cemetery Administration (NCA), Field Programs, National Cemetery Scheduling Office in St. Louis, MO. The incumbent serves as the primary contact for the Veteran and their representative and acts as the first contact for burial in Va National Cemeteries nationwide.
This job is open to
Clarification from the agency
Open to all US Citizens
Duties
The incumbent, as a Bilingual (English/Spanish) Program Support Assistant, is primarily responsible for answering incoming telephone calls and processing requests for burial in a National Cemetery. The incumbent will work in a contact center environment and provide program support in the accomplishment of a variety of administrative duties essential to the operation of the National Cemetery Scheduling Office. The Bilingual Program Support Assistant (OA) performs a variety of clerical and technical support to the administrative, logistical, and analytical activities related to the interment of qualified veterans, their spouses, and dependent children at the National Cemetery Administration Scheduling Office. Performs extensive public contact by telephone, and at times, in person, often requiring the ability to deal with decedents' immediate family in times of emotional crisis. The nature of a cemetery and the manner in which different people view death requires great sensitivity. This position requires the ability to type a minimum of 40 words per minute.
This position requires the ability to read, write, and speak fluently in both Spanish and English.
Work schedule: Required to work one of the following shifts, as assigned by management. May include federal holidays and weekends. Shift will be assigned based on staffing needs.
Monday-Friday, 7:00 am to 3:30 pm
Monday -Friday, 8:30 am to 5:00 pm
Monday-Friday, 9:00 am to 5:30 pm
Monday-Friday, 10:15 am to 6:45 pm
Saturday-Wednesday, 7:00 am to 3:30 pm
Saturday-Wednesday, 10:15 am to 6:45 pm
Thursday-Monday, 8:30 am to 5:00 pm
Thursday-Monday, 10:15 am to 6:45 pm
Compressed/Flexible Schedule: Not Available
Telework: Available
Remote/Virtual: This is not a virtual or remote position.
Position Description Title/PD#:Bi-lingual Program Support Asst / PD137500
The full performance level of this position is GS- 07.
Relocation Expenses: Not Authorized
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not Required
Requirements
Conditions of Employment
- Subject to a background/security investigation.
- Designated and/or random drug testing may be required.
- Selective Service Registration is required for males born after 12/31/1959.
- You may be required to serve a probationary period.
- You must be a U.S. citizen to apply for this job.
- Selected applicants will be required to complete an online onboarding process.
Qualifications
To qualify for this position, applicants must meet requirements by the closing date of this announcement, 07/01/2024.
- Must have the ability to type at least 40 words per minute.
- Must be able to speak, read, and write fluently in both Spanish and English.
You may qualify based on your experience, as described below:
- Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to analyzing data; preparing graphs, charts, presentations, maintaining a database system; tracking and logging expense items; scheduling appointments; coordinating meetings and scheduling conferences; establishing and maintaining an efficient filing and reference system for all files; using automated data processing equipment to generate a variety of reports; typing letters, memos, reports, etc. in final form; processing incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communication; establishing priorities and setting deadlines; providing an interpretation of policies; gathering data; preparing reports, and making recommendations; develop findings, recommendations, and justifications, etc.
You will be rated on the following Competencies for this position:
- Critical Thinking
- Customer Service
- Flexibility
- Organizational Awareness
- Reasoning
- Self-Management
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: Work is mainly sedentary in nature, however, standing, walking, bending, stooping and lifting of administrative records, registers and other small items is required by the position.
Selected applicants will be required to complete an online onboarding process.
Education
There is no educational substitution at this grade level.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
Applicants will be ranked based on four quality groups, as follows:
- Best qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;
- Highly qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job;
- Well qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job; and
- Qualified - applicants possessing experience and/or education that meet the minimum qualifications of the position including all selective factors.
Required Documents
To apply for this position, you must provide a complete Application Package which includes:
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
- Cover Letter
- DD-214/ Statement of Service
- Disability Letter (Schedule A)
- Disability Letter (VA)
- Other (1)
- Performance Appraisal
- Resume
- Separation Notice (RIF)
- SF-15
- SF-50/ Notification of Personnel Action
- Transcript
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled Veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit www.fedshirevets.gov/job-seekers/veterans/veterans-preference/#content.
How to Apply
All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 07/01/2024 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12452186.
- To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
- Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.
Next steps
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
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