Summary
You will serve as the primary customer agency advocate with client agency personnel. You will interact extensively with building tenants and client representatives on a recurring basis to assess their facility and facility-related needs.
Location of Position: Public Buildings Service (PBS), Region 5, Southern Service Center Operations Division (SSCOD), Cleveland, OH.
We are currently filling one vacancy, but additional vacancies may be filled as needed.
This job is open to
Clarification from the agency
Your application will be considered if you are a:
• GSA employee, currently employed in the Public Buildings Service (PBS) in Region 5.
• GSA surplus or displaced employees in the local commuting area who qualify for the Career Transition Assistance Program (CTAP)
You must be serving on a career or career-conditional appointment, or under a noncompetitive Special Appointing Authority which provides for conversion to a permanent position in the Competitive Service.
Duties
The Southern Service Center Operations Division (SSCOD) is responsible for all aspects of facility operations: operating, maintaining and sustaining high quality work environments.
This position has job functions that must be executed within specific geographic locations. The official duty station is a federal facility, leased space, or an alternative worksite (typically the employee’s home) within the specified geographic area. Positions include routine telework that are geographically specific to: Cleveland, OH. If you are selected for this position, you will be expected to report to the duty station listed on this announcement within 45 days. At that time, you may be eligible to request to telework one or more days a pay period depending upon the terms of the agency’s telework policy.
You will be responsible for improving customer and client agency satisfaction with building services; maintaining and preserving real property assets; maintaining or lowering operational costs, including energy costs; and ensuring the provision of quality facility-related services.
Examples of duties include:
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Serving as a senior property manager and supervisor over a group of building managers for a designated building group within a Service Center.
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Managing and evaluating building operations and/or building management programs to achieve customer satisfaction.
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Anticipating customer needs and responding to customer interactions and from those inputs, advocating for the customer and integrating customer mission and needs into asset plans and recommendations.
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Serving as chief adviser on matters of space utilization and reorganization to agencies serviced.
- Serving as an advocate for investment in assigned buildings in a way that realizes and optimizes building conditions, systems, equipment, operating efficiency, etc., while accounting for customer and revenue values.
- Ensuring the technical soundness of contractor provided supplies and/or services/processes and decisions through the review, oversight and management of services, construction and/or lease projects, including assessment of contractor performance.
- Managing customer relationships and communications to enhance customer loyalty and retention in accordance with established playbooks and business processes.
Requirements
Conditions of Employment
- US Citizenship or National (Residents of American Samoa and Swains Island)
- Meet all eligibility requirements within 30 days of the closing date.
- Meet time-in-grade within 30 days of the closing date, if applicable
- Register with the Selective Service if you are a male born after 12/31/1959
- Direct Deposit of salary check to financial organization required.
- Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or NonCareer SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.
- Serve a one year probationary period, if required.
- Undergo and pass a background investigation (Tier 4 investigation level).
- Serve a one year supervisory or managerial probationary period, if required.
Qualifications
For each job on your resume, provide:
- the exact dates you held each job (from month/year to month/year)
- number of hours per week you worked (if part time).
If you have volunteered your service through a National Service program (e.g., Peace corps, Americorps), we encourage you to include this experience on your resume.
For a brief video on How to Create a Federal Resume, click here.
The GS-13 salary range starts at $108,003 per year. Salary is determined by the location for which you are selected.
To qualify, you must have at least one year of specialized experience equivalent to the GS-12 level or higher in the Federal service.
Specialized experience is experience managing large office buildings or large office complexes including assigning tasks to staff; improving customer and client agency satisfaction with building services; negotiating service contracts and lease provisions; preparing service contracts; developing maintenance programs; evaluating and monitoring building operations, maintenance, repair, custodial, recycling, environmental management and alterations, etc. to ensure compliance with agency requirements and industry standards; performing budget formulation and execution; and conducting inspections of designated space or facilities.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
You will have access to many benefits including:
• Health insurance (choose from a wide range of plans)
• Life insurance coverage with several options
• Sick leave and vacation time, including 11 paid holidays per year
• Thrift Savings Plan (similar to a 401(k) plan)
• Flexible work schedules
• Transit and child care subsidies
• Flexible spending accounts
• Long-term care insurance
• Training and development
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be scored on the questions you answer during the application process, which will measure your possession of the following competencies or knowledge, skills, and abilities. Your responses to these questions must be supported by your resume or your score may be lowered.
- Leadership ability: Requiring experienced judgment and sound interpersonal skills including effective listening, tact, diplomacy and the ability to lead staff through changes in programs, special initiatives, customer needs, or other matters.
- Knowledge of qualitative and quantitative methods and techniques to analyze and assess the efficiency and effectiveness of a variety of building operations and programs.
- Knowledge of a wide range of building management principles, concepts and practices as well as a thorough understanding of building tenants and customer agencies’ needs, requirements and customer satisfaction drivers to operate, maintain and manage real property assets in a manner that provides quality building services at reasonable costs and satisfies building tenants and customer agencies.
- Specialized program knowledge of building management operations, to include mechanical, preventive and building maintenance; elevators; operations and energy conservation; custodial management; recycling; art and historic preservation; space alterations; safety, security and environmental management and concessions.
- Knowledge of building and operating system capabilities and limitations related to the development and integration of asset investment strategies into an asset business plan.
- Knowledge of the building operating parameters (systems and equipment efficiencies, profitability, etc.), coupled with customer business requirements, and the ability to integrate those needs to identify and translate those requirements into asset recommendations for assigned buildings that optimize building functionality, usefulness and overall operations.
- Knowledge and ability required to interpret contract specifications, perform recurring inspections, review contractor performance and to evaluate, document and ensure quality of services provided.
- Technical knowledge and competency in the areas of design, operation, maintenance and management of assigned building(s) and buildings systems required to provide quality building and related services through lease administration and contract review to meet customer agency requirements.
- Ability to communicate both orally and in writing.
- Ability to establish, maintain and nurture customer relationships through responsive oral communications.
Additional hurdle assessments, such as narrative responses or other assessments, may be administered to applicants who meet the requirements of the first hurdle, e.g., the minimum qualification requirements. If additional assessments are used, you will be provided with further instructions.
Consideration will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3). You should list any relevant performance appraisals and incentive awards in your resume so that information will be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
If you are eligible under GSA's Career Transition Assistance Plan (CTAP), you must receive a score of 85 or higher to receive priority. You may preview questions for this vacancy.
Required Documents
ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.
Your resume showing applicant's name, email address, work schedule, hours worked per week, dates of employment and duties performed.
If you are CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
Current or Former Political Appointees: Submit SF-50.
How to Apply
Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job.
If you are having issues applying to this announcement, you should switch to a different browser, network or device. Note: Your firewall may block your transfer from USAJOBS to your GSA application.
To begin, click the Apply Online button on the vacancy announcement.
- Sign in or register on USAJobs and select a resume and documents to include in your application.
- Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
- Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
- Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer) or USAJOBS (click the "USAJOBS" link to complete the transfer process).
Need Assistance? Contact the HR representative listed on the announcement prior to the application deadline. We are available to assist you Monday-Friday during normal business hours. You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
Next steps
After the closing date/deadline:
- ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements
- REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.
- SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
- FINAL JOB OFFER: Once our security office determines you can come onboard, you will be given a final offer, which is typically within 40 days after the announcement closes.
- FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your application status by logging into USAJOBS and clicking “Track this Application” on the Applicant Dashboard.
Thank you for your interest in working for U.S. General Services Administration!
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