Duties
Position is Essential-Employee and is Required to Report to Work During Emergencies and Inclement Weather Situations.
Work Schedule May Include Holidays and Weekends On a Regular and Recurring Basis.
Rotating Shift Work May Also Be Required at Management's Discretion.
The individual selected for this position will:
Performs a variety of general office support services including typing, filing, record keeping and, data entry.
Receives, analyzes and acts upon service requests for repair and maintenance of the Senate Office Buildings. Determines whether requests fall under the jurisdiction of the AOC or other offices on Capitol Hill.
Advises requester appropriately and suggests possible alternative courses of action and/or refers requester to the proper office.
Initiates work orders for requests that fall under the jurisdiction of the AOC and routes work orders to appropriate trade shop(s) and/or Laborer section for action using the Computer Aided Facility Management (CAFM) program.
On an as needed basis, receives requests from Members and their staffs to use designated rooms in the Senate Office Buildings or the U.S. Capitol or CVC for special events.
Provides advice and guidance that reflects a thorough current knowledge of available services and AOC practices/procedures.
Resolves problems and provides thorough and complete responses to customer inquiries in a timely manner. Formulates and/or tracks personnel-related actions and activities for an office.
Receives phone calls from a wide variety of sources both internal and external. Provides directional information regarding building access, events, general senate information, and maintenance needs.
As directed, admits authorized persons into Senators' suites of rooms and Committee rooms.
Screens access roster to determine access authorization, identifies, and admits authorized persons into Senators’ suites or rooms. Authority to decline staff entrance in suite. Reviews work orders and ensures data entry is complete and accurate.
Checks alarm systems and elevator emergency phone systems in the operations center for the Hart, Russell and Dirksen Senate Office Buildings.
Employs computers to determine alarm status and research error screens to indicate proper courses of action and communicates by telephone the responsible shop for immediate correction of the problem.
Checks when fire alarms go off, checks Fire Watch Printer, obtains specification about the alarm, determines the location of the alarm, calls Capitol Police Communications (providing name, own location, and location of problem), asks operator to have alarm area checked and report back, notifies the Fire Electronics Mechanics for assistance to reset and/or repair system after the ALL CLEAR has been received by the Capitol Police.
Sustains automated system of program-specific data to use and maintain computerized master key system, using computer software to maintain log of keys and to research and maintain security over key distribution.
Other Duties as assigned
Requirements
Conditions of Employment
- You must be a U.S. Citizen.
- You must be able to pass a drug test.
- Your resume and question responses must demonstrate the job-related KSAs.
To be employed by the Architect of the Capitol in a paid position, an individual must meet one of the categories below:
-A citizen of the United States;
-A person who is lawfully admitted for permanent residence and is seeking citizenship as outlined in 8 U.S.C. 1324b(a)(3)(B);
-A person who is admitted as a refugee under 8 U.S.C. 1157 or is granted asylum under 8 U.S.C. 1158 and has filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible;
-A person who owes allegiance to the United States (nationals of American Samoa, Swains Island, and the Northern Mariana Islands, and nationals who meet other requirements described in 8 U.S.C. 1408); or
-A person who is currently an officer or employee of the Government of the United States.
Qualifications
You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on the OPM web site at http://www.opm.gov/qualifications.
Specialized experience is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level.
Candidates for the GS-5 grade level must have at least 52 weeks of specialized experience equivalent to the next lower GS-4 grade level in the Federal service:
Specialized experience is defined as having experience in at least 2 of the 5 areas below: (1) Receiving, initiating and updating service requests for building repairs and maintenance; (2) Using systems to enter, maintain and correct data and records; (3) Interpreting and/or applying regulatory or procedural requirements; (4) Receiving and screening telephone calls relevant to activities of the office; (5) Initiating and routing work orders using the Computer Aided Facility Management (CAFM) program and tracking status of service requests/orders to appropriate trade shop
Candidates for the GS-06 grade level must have at least 52 weeks of specialized experience equivalent to the next lower (GS-05) grade level in the Federal service:
Specialized experience is defined as having experience in at least 3 of the 5 areas below: (1) Receiving, initiating and updating service requests for building repairs and maintenance; (2) Using systems to enter, maintain and correct data and records; (3) Interpreting and/or applying regulatory or procedural requirements; (4) Receiving and screening telephone calls relevant to activities of the office; (5) Initiating and routing work orders using the Computer Aided Facility Management (CAFM) program and tracking status of service requests/orders to appropriate trade shop.
Candidates for the GS-07 grade level must have at least 52 weeks of specialized experience equivalent to the next lower (GS-06) grade level in the Federal service.
Specialized experience is defined as having experience in at least 4 of the 5 areas below: (1) Receiving, initiating and updating service requests for building repairs and maintenance; (2) Using systems to enter, maintain and correct data and records; (3) Interpreting and/or applying regulatory or procedural requirements; (4) Receiving and screening telephone calls relevant to activities of the office; (5) Initiating and routing work orders using the Computer Aided Facility Management (CAFM) program and tracking status of service requests/orders to appropriate trade shop.
Education
GS-05: Education for this position may be substituted for experience at the GS-5 level. You must have at least 4 years of successfully completed education above the high school level. Major must be relevant to the duties of the position. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.
GS-06: Education for this position may be substituted for experience. At the GS-06 grade level, you must have a half year (i.e., 9 semester hours) of graduate level education that is directly related to the work of the position being filled. (this is based on 18 semester hours of 1 year full-time academic study at the graduate level). Education must have been obtained in an accredited business or technical school, junior college, college or university.
GS-07: There is no educational substitution for the GS-07 level.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
A variety of health insurance plans; retirement system with investment options; paid holidays; paid sick and annual (vacation) leave; life insurance; incentive systems; subsidized transportation; training and development opportunities, etc.
The Architect of the Capitol offers eligible employees opportunity to participate in the Student Loan Repayment Program.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Review your resume and responses carefully. Your eligibility for consideration and qualifications for the position will be determined based upon a review of your detailed resume and your responses to job specific self-assessment questions.
Your resume will be evaluated based on evidence of your ability to demonstrate the knowledge, skills, and abilities (KSAs) for this position, possession of any specialized experience, and how well your background and experience relates to the self-assessment questions in the job announcement. The self-assessment questions relate to the following knowledge, skills, abilities, and competencies:
KSA 1: Clerical- Knowledge of operations and substantive activities of the Office of the Superintendent to ensure that all requests for maintenance and repair of the building(s) are properly handled.
KSA 2: Technology Application- knowledge and skill in the application of MS Office to create and rename documents, save documents, and transfer documents.
KSA 3: Customer Service- Knowledge of the duties, priorities, commitments, policies and goals of the organization sufficient to perform non-routine assignments in advising and instructing personnel concerning administrative and service matters.
KSA 4: Manages and Organizes Information- Knowledge of rules, procedures, and operations to perform a wide variety of assignments and resolve problems to complete the variety of service requests.
KSA 5: Effective Oral and Written Communication- Skilled in creating a good working relationship with office staffs, committee members, and the high-profile managers.
Your responses to the self-assessment questions serve as the basis for your initial rating. You will receive a numerical score based on your responses to these questions. Next, your responses will be evaluated by a Human Resources Specialist and/or a subject matter expert against the information provided in your resume and optional cover letter. Your resume must support your answers to the self-assessment questions. Falsifying your background, education and/or experience is cause for non-selection or disqualification from further consideration.
Please note that a complete application is required for consideration. (Please review the “Required Documents” section of this job announcement to see what must be included in a complete application).
You may preview questions for this vacancy.
How to Apply
You MUST apply online. FORMS RECEIVED BY FAX, EMAIL OR U.S. POSTAL SERVICE DELIVERY WILL NOT BE ACCEPTED.
If you are a new user to the USAJOBS Site and have never registered for an account; you will first need to create an account profile with your basic contact information and a resume to begin applying. You must be a registered USAJOBS user AND you must be signed-in to your account in order to apply for this position. For help with setting up an account or for general assistance in using USAJOBS, go to USAJOBS Help Page.
NEED HELP?
If you experience any difficulties with the application site, help is available! If you have problems completing your on-line application, contact the Monster Hiring Management Help Desk at 1-866-656-6831 or by e-mail at MGSHELP@monster.com. The help desk is available Monday - Friday 7:00 a.m. to 7:00 p.m. Eastern Time. You may call and leave a voice mail message at all other times.
All required supporting documents will be collected electronically via the USAJOBS “Saved Documents” feature.
If you are unable to apply on-line, you may visit our Employment Center for technical assistance in entering your application. The Employment Center is located at 441 Second & D Streets S.W., Washington, D.C., Room H2-178, and is open Monday through Friday from 8:00 a.m. to 4:00 p.m. You may call (202) 226-7000 for directions.
Next steps
You will receive a notice generated by the USAJOBS System when you have successfully submitted your application. We will review your application and transcript(s) (if you are qualifying based on education) to ensure you meet the basic qualification requirements.
You can check the status of your application by logging into http://www.usajobs.gov. You may also sign up to receive automatic emails anytime the status of your application has changed by logging into your USAJOBS Account, editing your profile and changing the ‘Notification Settings’ to indicate that you want to be notified by email when the status changes. Information regarding the status of your application should be updated in the system within two (2) weeks after the closing date of this job announcement.