Summary
This position is located in the Fleet and Family Readiness (F&FR) Division at Navy Region Northwest. Responsible for the overall administration, maintenance and daily operation of assigned facilities. This may include, but is not limited to restaurant, bar, recreation and retail activities, pub, mobile services, etc.
Requirements
Conditions of Employment
- Must be 18 years of age or older.
- Pass all applicable records and background checks.
- Employment contingent upon proof of education if not provided at time of application.
- Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRMA Installations. (Review required documents section for more information.)
Qualifications
- Demonstrates knowledge of management procedures and general business practices related to operational management of programs and the effective utilization of facilities and equipment in a DOD environment. A four-year degree with a business, hospitality or similar degree from an accredited college or university and knowledge of the military/civilian environment associated with working in the Department of Navy is highly desirable. Demonstrates knowledge of DOD military protocol sufficient to present a polished demeanor in a high visibility position. Knowledge and skill in directing the application of management principles, concepts, methodology to a variety of conventional and unusual, difficult and complex assignments, involving the full range of activities including customer service, operations and maintenance, marketing and publicity, personnel and financial management, improvements, and merchandise and equipment management. Demonstrates skill in developing directives, instructions, and procedures regarding the administration of activities and utilization for facility resources. Skill in conducting surveys and audits to identify program deficiencies; determining impact of changes to the services provided the patron community and repairs to the facilities and equipment; or other corrective measures
- This position reports to the IN9 (or the IPM where designated) who establishes the overall objective and provide assignments in broadly defined mission and functions. The IN9, IPM or RPM provide advice, assistance, and support in unusual or controversial situations. The incumbent independently plans and carries out assignments in accordance with DOD component procedures, local instructions, and accepted practices. Incumbent performs all recurring assignments independently, including identifying, analyzing, and restating or combining data to prepare special reports. The IN9 appraises performance through occasional review of records and reports, results of higher headquarters inspections, and complaints or other comments offered by patrons, with higher level review of the RPM. The work is also reviewed in terms of compatibility with management's objectives, accomplishments of program objectives and contribution to the success of the mission on both short and long term basis.
- The incumbent is provided with DOD component wide regulations, standards, handbooks, schedules, internal guidelines, and other procedures that generally are applicable to the work, but lack sufficient detail for specific decisions or actions. These policy or program guidelines and legal interpretations or precedents are related to the management of the operation and efficient maintenance and use of assigned facilities and equipment. The work requires judgment and initiative, interpretation, and application of services programs, maintenance, funding and other guidelines and originality in adopting such guides for specific work situations or special projects within the framework of established objectives. The incumbent exercises initiative, judgment and ingenuity in selecting and applying guidelines to a specific area. Guidelines are specific and stated in terms of broad policies and goals that necessitate extensive interpretation to define the extent and intent of coverage.
- The work includes continuing assignments with the responsibility for the operation of selected programs and efficient utilization of the facility. The incumbent must apply the full range of methods and processes related to planning, scheduling and coordination of all resources and activities. Incumbent must be able to adjust quickly to changing business conditions in order to maintain a good bottom line. Incumbent is responsible for oversight of payroll and personnel functions. Due to the number of possible sources of errors in information, must use good judgment in locating and correcting data received.
- The purpose of the work is to plan, oversee and coordinate the operations of a variety of social and entertainment programs and utilization of the facilities assigned, review and evaluate conventional problem areas, and initiate corrective actions. The work affects the overall effectiveness and efficiency of the organization. The work involves the development of management plans and criteria for application of Navy policy. Serves in an advisory capacity for all matters related to the management and operation of a full range of programs and independently resolves a variety of unique or unconventional problems and difficulties.
- Personal contacts include the staff, the patrons, the Service Center, all facility personnel, DOD officials, community groups or officials, security police, vendor and contractor personnel and others. Most contacts are established on a routine basis and may be held inside or outside the facility. When contacts are not routine incumbent must project a professional image of being knowledgeable in the club arena.
- The purpose of contacts usually is to ensure customer satisfaction as well as promotion of programs to local command and patron community, influencing cooperative attitudes and compliance with policies or directive, and mediating or negotiating conflicts among employees, security personnel, management and others.
- Tasks are primarily active. Occasionally physical demands may be required. Long periods of standing, walking and some driving may be required.
- The work area is adequately lighted, heated and ventilated. There may be occasional exposure to dusty or dirty conditions while conducting onsite visits to other local facilities.
Education
A four-year degree with a business, hospitality or similar degree from an accredited college or university and knowledge of the military/civilian environment associated with working in the Department of Navy is highly desirable.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
How to Apply
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
Next steps
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.
Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRNW Installations. This applies to everyone, including the following: but not all inclusive:
- Vendors
- Dependents aged 18 and older
- Service Providers
- Veterans with service-connected disabilities
- Contractors
- Visitors (includes visitors in same vehicle with CAC holder)
- Transportation services (taxi, limo, ride share)
- Agent, Assist, Aid, Care Giver Letters
- Au Pairs, Child Care Providers
What are acceptable alternative forms of identification for base access? If you don't have a REAL ID-compliant driver's license, you can use one of the following:
- U.S. passport or passport card
- Military ID card (Common Access Card or CAC, DoD retired ID card)
- Permanent resident card (Green Card)
- Transportation Worker Identification Credential (TWIC)
- Enhanced Driver's License (EDL)
- Other forms of identification accepted by the Department of Homeland Security
How can I obtain a REAL ID-compliant license? To obtain a REAL ID-compliant license, you'll need to visit your state's driver's license agency with the following documents:
- Proof of identity (e.g., birth certificate, passport)
- Proof of Social Security number (e.g., Social Security card)
- Two proofs of residency (e.g., utility bills, bank statements)
Please follow the link below for more information in regards to READ ID for base access:
https://cnrma.cnic.navy.mil/Operations-and-Management/Base-Access/REAL-ID-Act/