Clarification from the agency

Open to current Veterans Health Administration employees and CTAP eligibles only.

Duties include but not limited to:

• Provides advanced programmatic and analytical support to the Care in the Community (CITC) Service Line by coordinating, monitoring, and evaluating Community Care operations at the Salt Lake City Health Care System.
• Applies analysis and program oversight to support Community Care leadership in planning and executing program activities to ensure effective delivery of Community Care services in accordance with national Office of Community Care (OCC) directives, VISN guidance, and VHA policies.
• Conducts ongoing analysis of Community Care workload, access, utilization, and performance to support operational planning and resource alignment. Develops workload assessments, projections, and operational summaries used by leadership to identify trends, risks, and opportunities for improvement across Community Care programs and services.
• Monitors the effectiveness and efficiency of Community Care processes and workflows, identifying issues related to access, timeliness, compliance, and coordination of care.
• Provides data-driven recommendations to leadership for process improvements, corrective actions, and operational enhancements to address identified performance or compliance gaps.
• Coordinates programmatic activities that support the integration of clinical and administrative functions within the Community Care program. Works collaboratively with clinical staff, clinic managers, and administrative offices to support consistent and compliant application of eligibility requirements, authorization processes, and benefit delivery practices.
• Provides subject matter expertise related to Community Care operations, policies, and procedures by advising leadership and stakeholders on operational requirements, performance considerations, and program impacts. Participates in audits, reviews, and fact-finding activities requested by the Office of Community Care, VISN, or facility leadership by gathering and analyzing data, preparing responses, and supporting leadership during review processes.
• Collects, analyzes, and interprets complex data related to Care in the Community (CITC) workload, access, utilization, quality, and financial performance to support program oversight and operational decision-making.
• Provides analytical support for Community Care operations across multiple Community Based Outpatient Clinics (CBOCs) within the Salt Lake City Health Care System's service area.
• Provides analytical and programmatic support related to the financial management of Care in the Community (CITC) programs.
• Serves as a liaison between Community Care leadership, contracting staff, fiscal offices, and clinical stakeholders to support coordination of contracted services.

Other duties as assigned.


Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday, 8:00am - 4:30pm
Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Position Description/PD#: Business Manager/PD135560, PD147150, and PD147160
Relocation/Recruitment Incentives: Not Authorized

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. - The work is primarily sedentary and performed while sitting at a desk using a computer and other office equipment. Some light physical activity may be required, such as walking, standing, bending, or carrying light items. No special physical demands are required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/29/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. For a GS-11 position you must have served 52 weeks at the GS-9. For a GS-12 position, you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

GS-09:

• Specialized Experience GS-09: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Serves as a subject matter expert on all business office policies and practices to include scheduling, pre-registration, insurance capture, electronic waiting lists, recall lists, Vista Menu and Options and other functions. Creates custom reports using a variety of software programs (Vista, SQL, Excel, and other software programs) in order to provide pertinent information to management. Prepares reports,. Collaborates with the Section/Service Chiefs, CITC Nurse Manager, CITC RCI Nurse Manager, Administrative Officers, Supervisory Medical Support Assistant, and other personnel to oversee outpatient clinical access. Routinely analyzes workload for assigned areas and makes efficiency recommendations to appropriate parties. Creates, analyzes, and uses a variety of reports in order to make recommendations for process improvements. Maintains comprehensive reports on business office metrics and updates leadership regularly. Conducts projects and coordinates activities assigned and initiates projects independently without being directed to do so. Performs weekly audits and monthly site assessments for scheduling and business office compliance for the Care in the Community Service. Preferred experience - Community Care.

OR,

• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Master's or equivalent graduate degree, OR, 2 full years of progressively higher level graduate education leading to such a degree, OR, LL.B. or J.D., if related. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work.

OR,

• Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond a Master's or equivalent graduate degree, OR, 2 full years of progressively higher level graduate education leading to such a degree, OR, LL.B. or J.D., if related.

GS-11:

• Specialized Experience GS-11: You must have one year of specialized experience equivalent to at least the next lower grade GS9 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Serves as a subject matter expert on all business office policies and practices to include scheduling, pre-registration, insurance capture, electronic waiting lists, recall lists, Vista Menu and Options and other functions. Creates custom reports using a variety of software programs (Vista, SQL, Excel, and other software programs) in order to provide pertinent information to management. Prepares reports,. Collaborates with the Section/Service Chiefs, CITC Nurse Manager, CITC RCI Nurse Manager, Administrative Officers, Supervisory Medical Support Assistant, and other personnel to oversee outpatient clinical access. Routinely analyzes workload for assigned areas and makes efficiency recommendations to appropriate parties. Creates, analyzes, and uses a variety of reports in order to make recommendations for process improvements. Maintains comprehensive reports on business office metrics and updates leadership regularly. Conducts projects and coordinates activities assigned and initiates projects independently without being directed to do so. Performs weekly audits and monthly site assessments for scheduling and business office compliance for the Care in the Community Service. - Same as GS-09, but also includes - Determines the most appropriate principles, practices, and methods to apply in all phases of assignments, including the approach to be taken, degree of intensity, and depth of research in management advisories; Frequently interprets regulations on his/her own initiative, applies new methods to resolve complex and/or intricate, controversial, or unprecedented issues and problems, and resolves most of the conflicts that arise; and Keeps the supervisor informed of progress and of potentially controversial matters. Preferred experience - Community Care.

OR,

• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a PhD. or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work.

OR,

• Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond a PhD. or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related.

GS-12:

• Specialized Experience GS-12: Provides advanced programmatic and analytical support to the Care in the Community (CITC) Service Line by coordinating, monitoring, and evaluating Community Care operations at the Salt Lake City Health Care System. Applies analysis and program oversight to support Community Care leadership in planning and executing program activities to ensure effective delivery of Community Care services in accordance with national Office of Community Care (OCC) directives, VISN guidance, and VHA policies. Collects, analyzes, and interprets complex data related to Care in the Community (CITC) workload, access, utilization, quality, and financial performance to support program oversight and operational decision-making. Supports the development and maintenance of compliance, performance, and business integrity monitoring tools used to track Community Care program performance and adherence to national and local requirements. Provides analytical and programmatic support related to the financial management of Care in the Community (CITC) programs. Analyzes financial and workload data to support budget planning, forecasting, and resource alignment activities. Preferred experience - Community Care.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position:

• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork

Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

To apply for this position, you must provide a complete Application Package which includes:

• Resume

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

• Cover Letter
• DD-214/ Statement of Service
• Disability Letter (VA)
• License
• Other (1)
• PCS Orders
• Performance Appraisal
• Professional Certification
• Resume
• Separation Notice (RIF)
• SF-15
• SF-50/ Notification of Personnel Action
• Transcript

SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):

• Most recent SF-50 if you are a current or former Federal employee
• An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
• Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
• Examples of appropriate SF-50's include:
  • Within grade increases at the highest grade held; or
  • Promotions with an effective date more than one year old; or
  • SF-50's at the highest grade held with an effective date more than one year old.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

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